Brand: Director Mr. P.K.Sahab B.Tech (Fashion Technology) National Institute of Fashion Technology

BRAND
Director Mr. P.K.Sahab B.Tech (Fashion Technology) National Institute of Fashion Technology
The nature of retail marketing

Retail marketing is therefore a philosophy and is
all about satisfying the customers What the customers regard as value and what they buy is decisive. What the customers buy determines the nature of the retailers business. 3

The essence of retail marketing is developing
merchandise and services that satisfy specific needs of customers, and supplying them at prices that will yield profits.
Retailers must take the customers needs into
consideration in retail operation. 4

Retail marketing is stimulating, quick-paced,
and influential.
It encompasses a wide range of activities
including:

Environmental analysis Market research Consumer analysis Product planning etc.
The concept of retail marketing

The retail marketing concept is the acceptance by the
retailer that it is the customer and not demand that lie at the core of the retail organisation. The retail marketing concept is a philosophy, not a system of retailing or retail structure. It is founded on the belief that profitable retailing and satisfactory returns on investment can only be achieved by identifying, anticipating and satisfying customer needs and desires. It is an attitude of mind that places the customer at the very centre of retailing activities. 5
Importance of marketing in retailing

Marketing is a vital tool for every retailer, as it identifies current,
unfulfilled needs and wants, which it defines and quantifies. Marketing determines which target groups the retailer should serve. Marketing could be seen as delivering an acceptable standard of living. Marketing can ensure complete satisfaction and sustained customer loyalty. Marketing depends on the efficient co-ordination of consumer prediction, product development, packaging design and influencing demand through appropriate communication medium. From these, a suitable mix is achieved. 6
Retail marketing objectives

The retail marketing objective is a performance parameter which has been explicitly stated. It can be stated in quantifiable terms and time terms so that results can be measured against it. Three types of retail objectives include: 1. Basic objective those which defines retailers long-term purposes. 2. Goals those which the retailer must achieve to be successful 3. Targets short-term goals that require immediate achievement. 7
Retail marketing mix

Retail marketing mix is the term used to describe the
various elements and methods required to formulate and execute retail marketing strategy. Retail managers must determine the optimum mix of retailing activities and co-ordinate the elements of the mix. The aim of such coordination is for each store to have a distinct retail image in consumers mind. The mix may vary greatly according to the type of market the retailer is in, and the type of product/services. 8.
Retail Marketing Mix

While many elements may make up a firms retail marketing mix, the essential elements may include:
Store location, merchandise assortments
Store ambience,
customer service, price,
Communication with customers
10
Mix
Personal selling
Store image
Store design Sales incentives People Process Physical evidence
11
The mix planning

The retail marketing mix is the vehicle through which a retailers marketing strategy is implemented and, in planning the mix, retailers should be guided by three basic principles: 1. The mix must be consistent with the expectation of target customers; 2. Elements must be consistent with each other to create synergy; and 3. The mix must be responsive to competitive strategy. 11.
Composition of key elements

Place
Product
Price Promotion People Process Physical Environment
13
Key Element
Place (store location) Target market Channel structure Channel management Retailer image Retail logistics Retail distribution 14
Key element
Product (merchandise) Product development Product management Product features and benefits Branding Packaging After-sales services 15
Key element
Price Costs Profitability Value for money Competitiveness Incentives Quality Status
16
Key element
Promotion Developing promotional mixes Advertising management Sales promotion Sales management Public relations Direct marketing 17
Key element
People element Staff capability Efficiency Availability Effectiveness Customer interaction Internal marketing
18
Key element
Process element Order processing Database management Service delivery Queuing system Standardisation 19
Retail Marketing Planning

Retail marketing plan consists of:
Setting objectives
Systematic way of identifying a range of options. Formulation of plans for achieving goals Logical sequence of retailing activities.
19
Importance of retail marketing planning

Hostile and complex retail marketing environment External and internal retail organisation factors
interact
Maximising revenue Maximising profit Maximising return on investment
Minimising costs
Each element has conflicting needs All these variables interact All these variables result in optimum compromise.
20.
Managerial use
To help identify sources of competitive
advantage. To force an organised retail approach To develop specific areas of retail activities. To ensure consistent relationships between retail organisation and its proximate environment. To inform customers, suppliers and competitors. 21.
Approaches to planning
Top down approach Retail management sets goals and plans for all levels of management. Bottom up approach Various units prepare own goals and plans sent up for approval. 22.
Types of planning
Annual plan short term and tactical. Long range three to five years relating to
strategic retail management.

Strategic plans five to ten years long term
plans relating to the adaptation of the retailing approach. 23
Short-term Retail Planning

Short-term Tactical planning relating to: Current retail marketing position Strategy for the year Objectives for the year Action , budgets and controls. Coordinating retail activities within departments. 25
Long-term plan
Long-term Medium range planning relating to: Major factors and forces affecting the retailer. Long-term objectives. Resources required. Reviewed and updated regularly. Deals with current business 26
Strategic retail planning

This is the process of developing and
maintaining a strategic fit between the retail organisations capabilities and its changing marketing opportunities.
It relies on developing a clear corporate
mission, supporting objectives, creating a sound business portfolio, and coordinating functional strategies. 26.
Corporate level planning

Retail management should plan which
business the retailer should stay in and which new areas to pursue. Design the retail organisation to withstand shocks. Adapt the organisation to take advantage of market opportunities. Define the corporate mission. 27.
Mission statement
A strategic plan should begin with a mission
statement. A mission statement is a statement of the retail organizations purpose, what it wants to achieve in the large environment. It guides people in the retail organization so that they can work independently and yet collectively towards overall organizational goals. 28.
Exam type question
It is the effective blending of all the elements of retail marketing mix activities within the retail organization that determines the success of retail marketing management. Discuss this statement and explain with retail examples how the elements of retail marketing mix could be blended to ensure the success of retail operation. Mastering the process of trying to optimise the retail marketing mix still defies and frustrates most retail managers. Explain why personal guesswork and intuitions are used by retail managers most of the time. 30

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BRAND

The nature of retail marketing

The nature of retail marketing

consideration in retail operation. 4

The nature of retail marketing

Environmental analysis Market research Consumer analysis Product planning etc.

The concept of retail marketing

Importance of marketing in retailing

Retail marketing objectives

Retail marketing mix

Retail Marketing Mix

Communication with customers

The mix planning

Composition of key elements

Retail Marketing Planning

Importance of retail marketing planning

strategic retail management.

plans relating to the adaptation of the retailing approach. 23

Short-term Retail Planning

Strategic retail planning

Corporate level planning

Exam type question

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