Having difficulty signing in to the “My Account” page, you may do the following:

• Use Chrome browser – works best!
• Clear all browser history/cache – with use, cache can grow quite large, taking up a lot of space
• When you receive a temporary password, copy it from email and paste it into Notepad or Word first, before copy and pasting into the browser - HTML email adds extra characters, so if you copy directly from the email it could cause issues