Members can place an order for same-day delivery at their convenience. Delivery windows are determined by shopper availability, and the next available window will be listed in the Shipt app when you create your order. Depending on the retailer, you may see options for either a 1-hour- delivery window, a 2-hour delivery window, or an all-day delivery window, meaning your shopper will deliver any time between the indicated hours, for example, 7 a.m. - 9 p.m. 

Shoppers with Shipt are available whenever the store is open. For some stores that means you can get delivery 24 hours a day!

Tips are not required but are greatly appreciated. If you choose to tip, you can add a tip when placing your order by choosing a preselected or custom amount. You may also tip in cash or within the app after you receive your delivery.

No matter which method you choose, 100% of your tip will go to the shopper. Show your shopper some love and appreciation by tipping any amount of your choice! 

Great question!

You will receive an email confirmation with a digital receipt once your order is delivered.

Our reliable Shoppers use their personal vehicles when delivering orders.

Oh no! We’re sorry to hear that you had issues with your order.

You can report an item issue through the Shipt app or website.

• Log into your account and select "Orders."
• Select the order that had an issue.
• Find the item(s) you would like to report.
• Select "Report issue."
• When prompted, choose the issue reason.

This will automatically send an email to our support team. We will follow up with you via email within 24-48 hours.

Please note that there is a 7 day* limitation for reporting issues on an order.
*Note: If you order through Target, you'll have up to 90 days to report issues on an order.

For immediate assistance, you can contact our support team by selecting Live Chat at the bottom of the page or by calling us at (205) 502-2500.

You’ll receive automated order status updates via text when your shopper is on the way to the store, when your shopper is about to arrive, and when your order is delivered. Your shopper may also text you during the shopping process with any questions or to inform you of out-of-stock items.

Your phone number will be masked so your shopper never sees your personal contact info, and vice versa. If you need assistance before your shopper starts shopping, please contact our support team via Live Chat or give us a call at (205) 502-2500.

Your phone must be a mobile device, not a landline, and have the ability to receive images in order for you to receive text messages from Shipt. Keep in mind that if you reply “STOP” to text messages sent by Shipt, you’ll be unsubscribed from our messaging service and unable to receive messages from your shopper. If you believe you’ve unsubscribed and would like to resubscribe, please contact our support team. 

Yes, as long as the location is in our coverage area!

Hotels may not allow a shopper to deliver the items to your door and will instead request that they leave them with the bellhop, concierge, or front desk attendant.

Keep in mind that for alcohol deliveries, where available, you will need to meet the shopper at delivery in order to present your ID and sign for their order.