Recommended! The guy who installed my door, he’s professional and respectful 👍👍
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Any business that uses Svea for checkout and doesn’t help their customers to navigate the process doesn’t deserve your money. Shop elsewhere until they either change their payment process or Svea makes their process customer friendly. There is no excuse for dark patterns in 2025.
Appreciate if you can send me an e-invoice to my bank account
Received invoice 26.09.2024 from Svea Inkasso after payment 200 SEK done on 20.09.2024 regarding a scope of service which applies for 01.09. – 30.09.2024.
Clarification Request provided on: 30.09.2024
Response received on: 30.10.2024 (one month later)
Svea inkasso payment done 500 SEK obliged on (after received response): 04.11.2024
Svea letter/invoice 680 SEK received again on: 13.11.2024 (to withdraw the case from the bailiff, the remaining debt must be paid agent's and application fee).
Conclusion: 200 SEK paid for a service + 1180 SEK paid for a legal financial exploitation system!
Company details
Written by the company
Tillförlitliga finansiella lösningar. Svea Bank har decennier av erfarenhet av att hjälpa företag och privatpersoner med finansiella lösningar. Förutom tjänster som företagslån, krediter, fakturaservice, factoring, fakturaköp och inkasso har vi bland annat smarta betallösningar för e-handel, mobil och butik. Vi erbjuder även lån och sparande för privatpersoner. Svea är en koncern med finansiell verksamhet i ett flertal europeiska länder. Med fyrtio års erfarenhet av att hjälpa företag med deras likviditet är vi ett naturligt val för många företagare när de behöver en finansieringspartner. Sveas vision är att vara en ledande finansiell aktör i Europa. Med över 2 000 anställda över hela Europa – från rådgivare och lånespecialister till utvecklare och designers, skapar vi administrativa och finansiella lösningar för små och stora företag i alla branscher. Förutom tjänster till företag erbjuder vi även lån och sparalternativ för privatpersoner.
Contact info
Sweden
- www.sveabank.com
Recommended
Recommended! The guy who installed my door, he’s professional and respectful 👍👍
Date of experience: 01 February 2025
Reply from Svea Bank
Hi! Great to hear that you are happy with the installation by the store's staff. Thank you for leaving a review.
Have a nice day!
Any business that uses Svea for…
Any business that uses Svea for checkout and doesn’t help their customers to navigate the process doesn’t deserve your money. Shop elsewhere until they either change their payment process or Svea makes their process customer friendly. There is no excuse for dark patterns in 2025.
Date of experience: 25 January 2025
Reply from Svea Bank
Hi! We apologize if you experience difficulties navigating our checkout. You are welcome to send an email to klagomal@svea.com with more information and feedback on how the service can be improved so we can pass it on to our developers.
Have a nice day!
Reply from Svea Bank
Hi! What a pleasure to hear, we thank you so much for your nice review.
Have a nice day and week!
Inkasso for paid invoices - poor communication
Received invoice 26.09.2024 from Svea Inkasso after payment 200 SEK done on 20.09.2024 regarding a scope of service which applies for 01.09. – 30.09.2024.
Clarification Request provided on: 30.09.2024
Response received on: 30.10.2024 (one month later)
Svea inkasso payment done 500 SEK obliged on (after received response): 04.11.2024
Svea letter/invoice 680 SEK received again on: 13.11.2024 (to withdraw the case from the bailiff, the remaining debt must be paid agent's and application fee).
Conclusion: 200 SEK paid for a service + 1180 SEK paid for a legal financial exploitation system!
Date of experience: 06 November 2024
Reply from Svea Bank
Hi! We would like to get in touch with you to find out what has happened in your case. You can contact our customer service on: 08-735 29 29 (Monday-Friday 8.00-18.00) and we can provide more information.
Best regards,
Sveapay uses misleading languages
Sveapay uses misleading languages. When you want an invoice they apply for credit without you wanting it affecting your credit score.
Date of experience: 15 November 2024
Reply from Svea Bank
Hi Emil! When you choose to pay against an invoice, you take a credit. Which means that a credit report can be taken. Information about the conditions can be found at the checkout on the store's website and is approved with Bank ID to complete the purchase.
If you would like more information, please contact our customer service on 08-51 49 31 13 and we will help you.
Best regards,
Appreciate if you can send me an…
Appreciate if you can send me an e-invoice to my bank account
Date of experience: 30 October 2024
Reply from Svea Bank
Hello! Feel free to contact our exchange on: 08-735 90 00 (Monday-Friday 8.00-17.00) and we will connect you to the correct department and see if we have the possibility of e-invoicing.
Have a nice day!
Very difficult to pay
Very difficult to pay. The payment method should be made easier
Date of experience: 27 September 2024
Reply from Svea Bank
Hi! We apologize if you find it difficult to pay. You are welcome to get back to us and develop how the service can be made easier, so we can pass your feedback on to our developers. You can reach us via email at info@svea.com.
Best regards.
Horrible Customer Service
Typical, horrible customer service from a bank. Spoke to a young manager, Alex, who had no people skills and got angry when I tried to explain my situation. If I had a choice, I would never do business with them.
Date of experience: 18 October 2024
Reply from Svea Bank
Hi Christopher. I really apologize for your experience in contact with our customer service. If there is anything we can do, we would love to help you and make everything right. You are more than welcome to contact our customer service again if you would like us to look into the matter again.
You can reach us on 08-735 90 00 and we will connect you to the right department within Svea.
Best regards.
Horrible support and due to…
Horrible support and due to misunderstanding between bank and the company we bought from, they made us pay fee, even if we did prove that all the payments were paid on time just on other account. Avoid them with any cost, to avoid extra fees...
Date of experience: 24 September 2024
Reply from Svea Bank
Hi. I am sorry to hear about your case and dissatisfaction. You are welcome to contact our customer service on 08-51 49 31 13 / swp@svea.com so we can check your case.
Best regards.
Change of contract terms without notice
When I signed the contract, the amount was supposed to be automatically deducted from my account monthly. Instead, they started to send invoices that I needed to pay manually (and because it was supposed to be deducted automatically, I thought they were barely informative). Instead of sending a reminder, they changed the contract terms from a 0% interest credit to an abusive interest loan + penalty fees, again without sending a notice. I realized about all this one day that I logged in Svea to check the length of the loan, I saw that no invoices were paid for 3 months...
Won't use svea again, it was very dodgy trust that they did this without noticing the customer.
Date of experience: 01 September 2024
Reply from Svea Bank
Hi! I am sorry to hear about your case. For future invoices, we would like to advise you to download our app Svea Pay, where you can activate notifications to receive a payment reminder to avoid missing an invoice.
Best regards.
I am not a big fan of their banking…
I am not a big fan of their banking services. With invoices, they send reminders only after they expire and they can charge extra for reminders. It is indeed my fault that I missed the date, however, I still find it not only customer unfriendly but also unethical from their side.
Date of experience: 23 May 2024
Deleted my company account without…
Deleted my company account without warning because i haven't answered their stupid questions in time. No warning , sms, email or phone call. Just deleted it like old post from facebook.
Date of experience: 20 February 2024
invoice from svea is a joke
When I get invoice from svea, there is no wat to pause the payment as the product i received was damaged
Date of experience: 13 February 2024
Ridiculous support.
Having problems with bank, or wd problems or any other, don't hesitate miln ë ca pit' A l" is just a wite away to help get stuck money out.
Date of experience: 18 October 2023
$µρя€ʍ€ ą$$€ţ$ я€ȼ๏˅€я¥. ๏яǥ
This broker stole my money 50k I invested and the refused me to withdraw but all thanks to my headline they helped me recover my stolen fund
Date of experience: 18 July 2023
The RUDEST customer service
Waiting on call seems forever . The English version doesn’t say you should have the case number, customer service agent doesn’t want to collaborate or even help, they just want to hang up the phone even though asking general questions.
Date of experience: 29 August 2023
Be aware of scammers
Be aware of scammers! They kept on sending invoices on my old Adress and i had to pay 3x more yet i had my Adress changed two months before i shifted. Parasites every where.
Date of experience: 18 August 2023
Worst of the worst AM not Svea Customer…
Worst of the worst AM not Svea Customer still me a letter that I have to answer on question by law.
I asked u to delete me and forget me accordingly to GPDR over 2 years AGO now we know u did not respect it and thereby broke the law we are acting accordingly
Date of experience: 19 May 2023
The worse bank for small business in euro!!!
This bank promoted themselves to business customers but will not allow payment in Euro to Euro based bank if the company is based in Canada?
Seriously?
Time to look for a new bank for my business then...
Date of experience: 24 March 2023
Bad customer service rude people if you…
Bad customer service rude people if you speak English and if you miss a payment there is a big fee to pay
Date of experience: 15 March 2023
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