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Freshchat User Review & Rating: Good software system by Colin
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User review of Freshchat

Good software system

- by Colin

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Its chatbot is very easy to set up and integrate with our sales side which allows us to follow leads. The support team is always ready to help.

What aspects are problematic or could work better?

We wish we can turn on the chatbot when we use the away message function

What specific problems in your company were solved by this product?

We get to utilize a chatbot for both New and returning customers are easily able to reach us through our app, thanks to the chatbot.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

N/A

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.









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