Pros: It helps in consolidating online reviews, surveys, & customer data in one dashboard. It also provides useful insights into customer sentiment & operational gaps.

Cons: Feedback volume depends on customer activation & response rates. Features are very limited for advanced management needs.

Overall: Birdeye provides an easy way for small businesses to monitor their online presence & collect customer feedback. It does have some decent basic features, But teams wanting more sophisticated capabilities will require expanding to enterprise grade solutions.

Pros: The platform enables businesses to connect with customers and prospects through a variety of digital channels, including SMS, email, chat, and social media.

Cons: There have been some technical issues or glitches with the platform, particularly with regards to integrations with other software or systems.

Overall: BirdEye has been a game-changer for my business. It has made it easy to track and manage all my reviews in one place, and the insights I get from the platform have been invaluable.

Pros: The integration that has these CRM platforms is perfect, they are very complete, it has facilitated the synchronization of a lot of data that I have from clients, thus being able to send the automatic submission of review requests more easily. This has been a great help since I do not have to manually export from other platforms to Birdeye, there are also many platforms that I can integrate with it, so I have no limits in case an integration is available and in case this happens to me I can create my own connections via the API.

Birdeye has a very solid and complete mobile application, it has allowed me to access this platform from any time anywhere, thus being able to monitor any review that customers make about the experiences obtained. In addition to that I can also add answers in case a customer leaves a question within a review and also be able to send surveys in case of conducting market research.

The review generation function helps me a lot to automate the process of receiving a rating from clients which I am providing a service, this has been useful to me because emails or text messages are automatically sent to clients after a transaction has been completed, asking them to rate the experience obtained and to leave a review of what their entire process was like. With this functionality I have been able to exponentially improve the positions received through different platforms, such as social networks, which can have a great impact on potential clients who want to consult my services.

Keeping track of opinions is an easy task with this platform because it gives me a space where I can receive notifications when a customer leaves an opinion on one of the platforms where I have linked Birdeye and thus be aware of the most recent opinions, helping me to improve in case something is going wrong and in case it is a positive opinion to be able to know that everything is going correctly with the business which is meeting the objectives. I can also respond from the dashboard or send a private message to resolve any issues a customer may have leaving a negative review on an event they don't like. With this platform I am able to improve customer satisfaction by being able to improve the services that I am offering.

Birdeye gives me the facility to import reviews from other platforms to my website to avoid the manual work process of passing reviews one by one to my website. A clear example is that this platform links the opinions of users of social networks with my website without having to make manual entries, this in order to increase credibility and my online presence. In addition to that I can also filter unwanted content in order to have responses with positive and negative feedback, and that they are not reviews that generate hatred or violence towards other clients or company staff, simply that they are constructive and high-value reviews that allow to improve the customer experience and it does not matter if it is negative or positive.

The reports it provides are very complete and detailed, with analyzes that show the performance of any type of business in different channels where Birdeye is linked. This gives me an idea of how customers perceive my brand, so I can determine the areas where there is a deficiency and where it would be advisable to improve to exploit its maximum performance. I can also export this data in a CSV format so that I can perform more personalized analysis on any platform that interests or suits me.

Cons: I really don't find negative points that make Birdeye inefficient, I really liked how it works and I have found very few negative points that I don't think affect how I see this platform and how it works for me. These points are the following:

Many similar rigs come at a great competitive price compared to Birdeye. It may be worth going with this platform for the features it offers, however, the investment that should be made in Birdeye should be considered because it may not be profitable for the value that this platform provides.

There are few characteristics that have to be able to encourage clients who recommend my company to their work colleagues, friends or family. This demotivates me a bit because I have few customization options in this section. Therefore, I would like to make Birdeye's referral campaigns feature more robust so that I have more options to personalize and incentivize my customers who refer so I can have more growth for my business.

It tends to disconnect many times from some platforms in which I have Birdeye synchronized, this is annoying because although I receive a disconnection notification, it does not automatically reconnect. In addition to the fact that it takes time to manually connect everything, this is tedious to redo since it takes a lot of time.

Overall: My business has been boosted by the tools provided by this platform, since I can improve the experience of my clients and I can grow my online reputation, which is currently very important to have a weight on the Internet to be noticed. Birdeye helps me collect much more feedback than the traditional way, plus I can respond directly to customers faster, improving the user experience to promote and collect as positive reviews as possible. Through this platform I have been able to manage the experience of all the clients that I have obtained throughout my career and I have been able to more quickly collect feedback from multiple sites where I have my business, being able to connect with clients being closer to them. For any user who cares about the opinions received from their customers and who wants to capture the reviews from different platforms on their website to have everything in one place, this platform is ideal for doing that job, being useful to be able to manage with ease the collection of opinions and in addition to being able to carry out their respective analyzes to improve everything that is failing or that clients consider to be working inefficiently when receiving a service.

Pros: The fact that we get the reviews in almost real time is great, and I love how they are posted to our website and review platforms.

Cons: We have nothing to complain about. Very happy with the service and support.

Overall: Very Happy with services, support from team, and the easiness to use. Not only to mention the app for your cell phone is amazing. The best is the app allows your patients to contact you afterhours in case of emergency.

Pros: Birdeye has some really excellent features: the review request text messaging and review response automations are very helpful for our clients. Having all online reputation management and customer interactions available on the same profile is very helpful, and being able to give our clients a login profile so they can see and respond to reviews and messages is great. The option to integrate POS systems is also very helpful.

Cons: There are some limitations on the integrations side, namely that we have to wait for tech support to do it which takes some time. The social media function is nice to have a part of the system as a whole, but it is a bit basic in its overall look and functionality. We would like more options for mass text messaging as well, not just review and referral campaigns.

Overall: Overall, we've found Birdeye to be very valuable for our clients when it comes to online presence and reputation management. There are some things that could work a bit more smoothly, but most of what we need and want to use it for works great.

Pros: I love being able to see how our patients feel after leaving our practice. We really care about their words and Birdeye makes that easy!

Cons: There isn't anything bad to say! I have had no issues whatsoever.

Overall: Couldn't ask for anything better! We can see what our patients are saying and respond to them with ease. Such a great service!

Pros: Bird eye is great we love all in one dashboard. We will continue to use this to help grow business. Definitely a recommendation.

Cons: No cons at the moment, I have no complaints. I will continue to use bird eye's services.

Overall: Overall, I've had a great experience and have no complaints. I'm pretty satisfied with the serviced i have received already.

Pros: Birdeye is awesome and very user friendly, never have a long wait time when calling would recommend to all our offices.

Cons: Have not encountered any issues or problems with Birdeye that I don't like. It's all good.

Overall: Always pleasant customer service, never have long hold time and very easy to navigate. I would recommend to everyone.

Pros: Birdeye has a great platform, and always communicates clearly quickly. Their user interface is very intuitive, easy to understand, and looks great!

Cons: There's not much to dislike about Birdeye. Any issues I've had have been resolved quickly.

Overall: They provide an excellent service at a reasonable price. I intend to continue using their service for the foreseeable future. Thank you Birdeye!

Pros: I love Birdeye! They are easy to use and provide the best customer service. I have no issues with them and will definitely suggest them to other companies!

Cons: There is nothing at the moment that I can think of as a Con for this company.

Overall: My overall experience with Birdeye is wonderful! Their customer support is very knowledgeable and quick to answer!

Pros: Birdeye makes collecting and managing reviews very easy for our business. The dashboard is easy to navigate, and being able to link all of our socials into one location is very nice.

Cons: I wish engaging with customers would be a little bit more intuitive.

Overall: I have had a great experience with Birdeye and all of its staff. Birdeye makes overall customer review aggregation very easy!

Pros: Having a brick & mortar store, plus a website means potential customers will base their decision to visit a location or a website based on other customers' experiences. Birdeye allows us to thank those who leave positive reviews as well as see areas where we could improve. Being able to see reviews and direct feedback all in one place means we can respond to our customers quicker and more efficiently. Features like "Reports" lets us see which platforms (Google, Facebook, etc) we have the strongest following and where we could amp up marketing. All in all, Birdeye was our "missing puzzle piece"

Cons: We have been using Birdeye for almost a year now; I haven't run into anything that would deter me from recommending them to another business. The only thing (not even a huge deal) is we are not able to fully utilize the "campaign" feature as we are in the firearms industry; it's a no-no for Birdeye.

Overall: Our Digital Marketing Director would have to log in to all the different social media/review outlets to respond to customers directly. This would mean it was all on him. With Birdeye, we can create users with varying permissions (customer service team/storefront associates) to increase the response time to reviews/direct feedback/inquiries. This, in turn, also boosted our review stats!

Pros: Birdeye is very easy to use and has a convenient review system for our customers with a very simple set up that makes communication easy!

Cons: Can be on the pricey side, other than that it's a great product!

Overall: We primarily use this for answering customer questions and reviews. In those aspects it works perfectly!

Pros: We've used other review request platforms before and never got much traction. Since using Birdeye we get a few a week.

Cons: Onboarding process is too long. Too many separate "necessary" onboarding appointments required to get going. Time is money.

Overall: Once all set up Birdeye is great and works better than anything we've used in the past. Liked that it included updating all my NAP listings.

Pros: Creating campaigns, setting up automatic requests for reviews, tracking reviews, receiving feedback and replying to feedback all in one place!

Cons: It would be helpful to have more options when setting up direct import from ServiceTitan (i.e. invoice amount, technician's names).

Overall: Overall we are very happy with the product. We have recommended to others organizations over the last several months.

Pros: We were Podium customers previous to Birdeye and were frustrated with Podium’s slow support and endless changes in Customer Service reps. Birdeye has been alway attentive and quick to support technical hitches. They also are thorough with onboarding and training. They also offer templates and auto-replies for reviews which save time.

Cons: The webchat feature can only be connected to one account, which is an issue when billing separates accounts of the same partner group.

Overall: Overall, Birdeye’s customer service and support have been outstanding. They do not drop the ball and work hard to get all products working seamlessly.

Pros: I had another review service for 3 years and got about 50 reviews. With Birdeye I've gotten over 15 5-star reviews in just two weeks.

Cons: Nothing so far. Honestly everything had been great.

Overall: Been great so far. No complaints. Very successful getting reviews. Easy to use platform makes some and replying to reviews easy.

Pros: The new reviews we are getting. The text and email notifications our patients are getting are awesome.

Cons: Not sure yet. We are learning something new each week.

Overall: This has been a game changer for my business. We are getting 1-3 new reviews a day. We paid for Yelp for years and we have never had this many new reviews.

Pros: The ease of use. The ability to auto generate review requests. The increased traffic. The credit card function. Much more!

Cons: There is honestly nothing that I don't like about Birdeye.

Overall: To people who are skeptical about using Birdeye... Don't be! It is worth it! We have generated an additional 12 reviews in just a few weeks without doing anything. After the on-boarding it is pretty much automatic.

Pros: The seamless integration with QuickBooks desktop saved us countless hours and clients' responses have been more than favorable.

Cons: I list clients in my QB under headings that segregate them by how I bill them, such as Quarterly/ACE.
The client receives the review request directed to Quarterly /ACE and instead of leaving a review, states that that is not their name.

Maybe more a condemnation of the client than Birdeye.

Overall: Overall, this app has been a great help in increasing my business.
Setup was a breeze, and once the usual missteps of installing any software were taken care of, we don't need to do anything to maintain it.