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Audience

Highly beneficial for business with small, medium, or large sales teams, across any industry

About HubSpot CRM

HubSpot brings your marketing, sales, and service teams together on the same AI-powered customer platform.

HubSpot's Customer Platform is not just a tool; it's the heartbeat of your business. Designed with passion and precision, our CRM stands out as the ultimate solution for empowering your team to build deeper customer relationships. It transforms the way you engage with your clients by offering a seamlessly integrated, all-in-one platform for sales, marketing, and customer service. With HubSpot's CRM, you gain unparalleled insights into your customer interactions, all organized in an intuitive, easy-to-navigate dashboard that promises to skyrocket your team's efficiency. Our platform is engineered to grow with you, offering scalable solutions that adapt to your evolving business needs. What's more, HubSpot's Customer Platform includes a robust free version, packed with essential features, making it the perfect choice for ambitious businesses of all sizes.

Pricing

Starting Price:
Free
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

API:
Yes, HubSpot CRM offers API access

Ratings/Reviews - 148 User Reviews

Overall 4.6 / 5
ease 4.6 / 5
features 4.6 / 5
design 4.6 / 5
support 4.5 / 5

Company Information

HubSpot
Founded: 2006
United States

Videos and Screen Captures

Product Details

Platforms Supported
SaaS
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

HubSpot CRM Frequently Asked Questions

Q: What kinds of users and organization types does HubSpot CRM work with?
Q: What languages does HubSpot CRM support in their product?
Q: What kind of support options does HubSpot CRM offer?
Q: What other applications or services does HubSpot CRM integrate with?
Q: Does HubSpot CRM have an API?
Q: Does HubSpot CRM have a mobile app?
Q: What type of training does HubSpot CRM provide?
Q: Does HubSpot CRM offer a free trial?
Q: How much does HubSpot CRM cost?

HubSpot CRM Product Features

Automotive CRM

Call Logging
Contact Management
Customer Support
Marketing Automation
Quotes / Proposals
Territory Management
Inventory Management
Lease Management
List Management
Product Catalog
Service Department Management
Showroom Management

CPQ

2D Drawing
3D Modeling
Approval Workflow
Guided Selling
Product Configurator
Proposal Generation
Quotes / Estimates
Renewal Management
Self Service Portal
eCommerce

CRM

Calendar/Reminder System
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Segmentation
Social Media Integration
Task Management
Call Logging
Quotes / Proposals
Territory Management

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Campaign Management

Channel Management
Contact Database
Email Marketing
Event Triggered Actions
Lead Management
Multi-Campaign

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Construction CRM

Client Tracking
Forecasting
Project Management
Scheduling
Contract Management
Quote Management
Sales Management
Time Management

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Content Management

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management

Content Marketing

Audience Targeting
Brand Management
Campaign Management
Categorization / Grouping
Conversion Tracking
Distribution Management
Editorial Calendar
Multi-Channel Publishing
Publish Scheduling
SEO Management
Social Media Management
Video Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Revenue Management
Win / Loss Analysis
Onboarding
Usage Tracking / Analytics

Email Marketing

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Email Template Design

A/B Testing
Code From Scratch
Drag & Drop Editing
Image Library
Import HTML Code
Mobile-Friendly / Responsive
Potential Issue Identification
Premade Templates
Proofing
Reporting / Analytics
Text Editor
Theme Editor

Financial CRM

Account Alerts
Lead Management
Marketing Management
Relationship Tracking
Team Assignments
Territory Management
Asset Management
Expense Tracking
Household Tracking
Influence Tracking

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Landing Page

A/B Testing
Analytics
Drag & Drop
Form Creation
Real Time Editing
Responsive
SEO Management
Templates

Lead Generation

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Marketing Automation

A/B Testing
Analytics / ROI Tracking
Artificial Intelligence
Content / Blogging Platform
Customizable CTAs
Drip Campaigns
Dynamic Content
Landing Pages / Web Forms
Lead Scoring
Sales Intelligence
Search Marketing
Segmentation
Social Marketing
Website Visitor Tracking

Online Form Builders

Artificial Intelligence
Assign Roles / Permissions
Collaboration Tools
Conversational Forms
Data Tables
Drag & Drop / No Code
Export to PDF
HIPAA Compliant
Import Existing Forms
Mobile Forms
Offline Forms
Pre-made Templates
Quizzes / Questionnaires
Reporting / Data Visualization
Signup Forms
Surveys

Real Estate CRM

Campaign Management
Contact Management
Dashboard
Email Marketing
Interaction Tracking
Lead Management
Property Alerts
Referral Tracking
Segmentation
Client / Property Matching

Revenue Operations

AI Insights
Account Health Dashboard
Automatic CRM Updates
Contact / Activity Tracking
RevOps Automation
Revenue Dashboard
Revenue Intelligence / Reporting
Sales Analytics
Sales Forecasting
Third-Party Data Aggregation

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Sales Analytics

Collaboration Tools
Dashboards
Forecasting Analytics
Ideal Customer Profile (ICP)
Lead Analytics
Pipeline Management
Predictive Forecasting
Predictive Lead Scoring
Sales Intelligence Reporting

Sales Content Management

Audio / Video Recording
Audio File Management
Branded Sales Content
Centralized Sales Content Repository
Collaboration Tools
Content Recommendations
Email Management
Engagement Analytics
Interaction Tracking
Personalization
Sales Partner Management
Sales Training / Onboarding
Video File Management

Sales Engagement

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

Sales Intelligence

CRM Integration
Data Cleaning
Data Enrichment
Data Import/Export
Data Mining
Data Verification
Email Integration
Lead Scoring
List Building
Performance Management
Pipeline Management
Predictive Modeling/Analytics
Prospecting Tools
Reporting/Analytics
Sales Forecasting

Sales Performance Management

Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management

Sales Tracking

Activity Dashboard
Alerts / Notifications
Appointment Scheduling
Call Logging
Comments / Notes
Custom Reports
Document Management
Email Templates
Interaction Tracking
Lead Management
Lead Scoring
Pipeline Management
Reporting / Analytics
Task Management

Social CRM

Calendar/Reminder System
Customer Support
Email Marketing
Lead Capture
Lead Nurturing
Live Chat
Marketing Automation Integration
Multi-Channel Social Integration
Social Media Monitoring
Task Management

Social Media Management

Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring

eCommerce Marketing

AB Testing
Abandoned Cart Email
Analytics / ROI Tracking
Customer Data Profiles
Dynamic Content
Email Marketing
Email Personalization
Facebook Ads
Google Ads
Product Recommendations
Push Notifications
Retargeting
SMS Marketing
Search Marketing
Segmentation
Signup Forms & Popups
Social Marketing
Triggered Emails
Website Visitor Tracking

HubSpot CRM Additional Categories

  • Tyson B.
    Digital Marketing Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Magnificent CRM and Marketing Automation Platform."

    Posted 2024-09-12

    Pros: HubSpot CRM in increases customer engagement. HubSpot CRM increases lead conversion. It enables ease of building long-lasting relationships with our customers and leads. It offers top-notch customer support. It is simple to identify, attract and generate leads with HubSpot CRM. It is a reliable tool for email marketing.

    Cons: HubSpot CRM has achieved all my objectives thus I don't have any negative remarks to make.

    Overall: HubSpot CRM has an intuitive, user-friendly and easy-to-use dashboard that can be customized to meet our specific needs. HubSpot CRM automate and streamline our sales and marketing activities thus improving productivity and efficiency. It is simple to engage with our leads and customers effectively.

    Read More...
  • Claudia B.
    IT Manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "HubSpot CRM Has Reliable Features"

    Posted 2024-09-11

    Pros: This CRM solution is easy to use.
    I like the amazing capabilities of HubSpot CRM.
    HubSpot CRM meets our expectations.

    Cons: I do not dislike HubSpot CRM at all.
    HubSpot CRM portrays simplicity.

    Overall: HubSpot CRM is an amazing customer relationship management tool.
    The features of HubSpot CRM are excellent.

    Read More...
  • Michele O.
    ICT Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "The Reliable Customer Help and Relationship Management "

    Posted 2024-09-11

    Pros: HubSpot CRM is determined, and it ensure all social interactions are well handled.
    The sales support and analysis is also well addressed.

    Cons: HubSpot CRM has all measures that we require as a company.

    Overall: HubSpot CRM makes communication very direct and resourceful.
    Further, HubSpot CRM has proper marketing automation for business clarity.

    Read More...
  • Sakshi S.
    Inside Sales Representative
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Empowering customer relationships with HubSpot CRM"

    Posted 2024-01-23

    Pros: It provides an intuitive & user friendly interface ensuring ease of navigation & quick adoption for users at all levels of expertise.

    Cons: While the basic features are user friendly, mastering advanced features & integrations does requires time & training. particularly for users new to CRM systems.

    Overall: It offers a robust solution for businesses seeking a user friendly platform to manage customer relationships. Its combination of customization, automation & scalability makes it a compelling choice, especially for organizations that can leverage the full suite of HubSpot tools.

    Read More...
  • Ayush G.
    C Parts Expert
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Navigating Sales Excellence with Hubspot CRM"

    Posted 2024-01-06

    Pros: HubSpot CRM excels in its user friendly design, making it breeze for our team to navigate & utilize its features effectively. The platform's seamless integration with other HubSpot tools enhances our overall efficiency by providing a unified ecosystem for our sales & marketing activities.

    Cons: While HubSpot CRM offers comprehensive features, the pricing structure could be more transparent. As our team grows, understanding the scalability & associated costs becomes crucial.

    Overall: Our overall experience with HubSpot CRM has been quite positive. Its continuous updates with improvements showcase a commitment to staying ahead in the industry.

    Read More...
  • Anis A.
    Ownership Workflow Coordinator
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Tool that makes understanding data & journeys easier"

    Posted 2024-01-02

    Pros: HubSpot has a user-friendly interface which makes it easy to understand all parts of the tool, also offers seamless integration with 3rd party applications.

    Cons: The pricing can be a bit tricky when you need a more advanced plan, and there is a learning curve which is understandable for a tool with such features.

    Overall: Overall a great solution for companies looking for a user-friendly and scalable CRM. The detailed analytics make it all worth.

    Read More...
  • Carla A.
    CEO
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Platform that offers ease when negotiating with clients."

    Posted 2022-12-09

    Pros: HubSpot CRM is the special platform to generate various negotiations with potential customers, with the help of this platform you can handle all kinds of negotiations very well, and it is also an excellent way to retain customers in your company. The things I don't like about this platform were:

    1.- This tool is completely free, therefore, that is one of the main things I like about this platform, that I can carry out all kinds of negotiations, acquire new clients, monitor the negotiation, and register all kinds of contacts without the need Apart from paying additional fees, I love being able to use this platform for free, plus the entire sales team and all employees in the company will be able to access the features of this platform for free.

    2.- I love the storage capacity that this platform has, since it can store many contacts within it, I can store all kinds of clients, store negotiations in the cloud without any type of limit, the platform capable of storing all those negotiation data, It is to store up to more than 500,000 contacts and store all messages sent or received with customers during each negotiation. I really love that this deck has such good storage.

    3.- Another of the things that I like about this platform is that it has a lot of live TV, it allows me to communicate with each client that has already registered as a potential client within the platform, it allows me to have all kinds of requirements that they have clients during the negotiation process, in addition, it provides direct communication with the client, which ensures that I never lose communication with the client.

    4.- It has excellent connectivity with all the inbox or mail tray that you did today. This is great because if we have acquired any leads through our email inbox, we can easily transfer that lead contact to this CRM platform, this connection is great and helps us to transfer all these lead contact details to the CRM platform easily.

    5.- I also love that this platform is capable of allowing me to create all kinds of promotions, offers on the services or properties that I have in my company. Every time a property is on a price reduction, I can register that offer reduction within the platform and have a monitor of how much time is left until that offer ends. This function is very important since it helps us create very attractive offers for for customers.

    Cons: Currently I don't have any kind of complaint regarding this platform, it has worked wonderfully in its version for computers and in its version for mobile devices, in addition, the registration process of new leads, the registration process of contacts and the storage in the cloud of all types of contracts without limits has left me really impacted, I consider that I currently have no type of complaint with that platform, I have been using it for more than three years for my company to be able to handle all the property negotiations that we carry out monthly, and never had any type of problem, I have always been able to have a consolidated communication with all the clients.

    Overall: HubSpot CRM has been magnificent software for our real estate company, mainly because we integrate new properties to our property listings in this real estate company on a monthly basis, and this platform has been key to controlling all the negotiations we constantly catalyze with clients. I have loved this platform a lot, mainly because it helps me a lot to retain clients, to make various offers so that they agree to buy our properties, in addition, we have also been able to offer the real estate services that we offer in this company through this platform. In addition, this platform connects seamlessly with our ad campaign system, so every client that has been obtained during each ad campaign is immediately and automatically transferred to this CRM system, and we receive a suitcase and a half when this happens, to be able to talk with the potential client immediately, I really love being able to refer this client of the advertising campaign to their CRM system, in addition, this platform also has an excellent connection with social networks, therefore, each client that is obtained through social networks, I have also transferred the contacts from HubSpot CRM. I am very happy with the general results to the bearer so far, this platform has managed to make it easier for you to have more profits every year, in addition, it has provided us with a very easy system to control negotiations in real time with the collaboration of several of our real estate agents.

    Read More...
  • A HubSpot CRM User
    Product application specialist
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "HubSpot CRM helps businesses to scale"

    Posted 2022-11-08

    Pros: The biggest positive impact I experienced after implementing HubSpot CRM is the ability to automate the sales cycle. Using this option we are saving lots of time and effort. Its report feature is also very useful, it gives accurate insight on sales.

    Cons: Never faced any difficulties using the HubSpot solution.

    Overall: HubSpot CRM is a highly adaptable platform that gives us a unified solution for our customer, sales and marketing management. The dashboard features are well-defined and you can onboard right away. Overall, it's a very practical CRM tool.

    Read More...
  • A HubSpot CRM User
    Senior Project Manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best CRM tool available in market"

    Posted 2022-10-29

    Pros: • It gives the best-in-category reports to overview the current situation.
    • Sales Pipeline customization with easy management.
    • User interface is modern and clean.
    • Track and notifies every potential lead.
    • Supports automated email marketing.

    Cons: Till now we had a seamless experience, with no downside.

    Overall: Overall, HubSpot CRM is a pretty effective product. It helps us to convert potential leads from different marketing projects into customers. Its analytics provides high-quality data with the best overview of the campaign.

    Read More...
  • Eolimary P.
    CEO
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "One of the best CRM options to implement in any company, speed up your sales."

    Posted 2022-10-08

    Pros: HubSpot is a great CRM platform, using the CRM feature of this platform for a long time, and I dare to say that it is currently one of the best options to consider when looking for a shower to help you simplify the process of negotiating with new employees. and that it also helps you attract potential customers. The main feature that I like about this platform is that it has an excellent integration with all kinds of marketing systems and also with social networks, in this way it is capable of capturing potential clients and sending you alerts so that you can negotiate with the potential client, When a new client is interacting a lot with one of our social networks, the platform automatically detects him as a potential client, and registers him in the database and sends us an alert so that we can talk with him and negotiate some type of service, this function is very important to get new clients. Another of the things that I like about this platform is predictive analysis and the way in which the statistics are presented to me, predictive analysis helps me understand the process or the basis that I have been having the negotiations, I can know if the negotiations are going In growth or decline, in addition, the statistics show real time, all the negotiations culminated are shown within the platform, so it is very easy to statistically analyze how you are doing in sales.

    Cons: The only negative thing that I have noticed about this platform is regarding the high price of the annual plan that contains all the components and functions of the CRM platform, I consider that this plan should have a much higher price for users and for many companies can use it, currently the plan offers very useful work modules and components to have a fairly advanced CRM, however, I hope that the prices will be lowered as soon as possible. It is important to highlight that I have never presented any type of failure with this CRM platform, I have always been able to capture potential clients, go to negotiations, manage them and complete them thanks to this platform, it has never presented any type of failure and I have no complaints regarding it.

    Overall: HubSpot CRM has played a very important role for our entire company, since this platform came to our company we have been able to attract much more customers either from our website or from our social networks, this platform has an artificial intelligence system which is capable of detecting future clients or visitors who are interested in obtaining any of your services, this platform constantly monitors the activity that the visitor is having with your social networks or your website, so that in this way you can contact that visitor and you can offer your services in a much more direct way to capture their attention. I loved the way this platform simplifies the trading process, it offered me quite stable communication in various ways with potential clients, it provided me with a quite efficient database of contacts and clients, without a doubt this is one of the best CRM platforms on the market.

    Read More...
  • A HubSpot CRM User
    Architectural Consultant
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 20,000 or More
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great for the email integration"

    Posted 2022-09-29

    Pros: I mostly have used HubSpot CRM with my Gmail program. The software integrates seamlessly with this platform and i am able to save contacts and conversations very easily.
    Following up on leads and remembering what still needs to be done is made simple by HubSpot CRM!

    Cons: Not as fully featured as i would have liked. It would be nice if the CRM was also had something built in for some project management tasks and workflows.

    Overall: Overall, i have been pleased with the features that HubSpot CRM provides, i think that they have come a long way and there is great continued growth potential. It is probably a service that i will continue to use on and on.

    Read More...
  • Adoba Y.
    Product
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "HubSpot CRM"

    Posted 2022-09-22

    Pros: HubSpot is the premium CRM in the market today.
    I think the best part is how well it scaled for us at the earliest part of our journey to the later stages as well.

    Cons: I think the major drawback of HubSpot is how quickly it can get expensive if you are scaling pretty quickly.
    If you need to do a lot more with your CRM service, HubSpot is a good choice, but you might need to pay a premium, especially if you are looking to switch to the enterprise version of the platform.

    Overall: I think HubSpot is great, for us, it was the best CRM service out of all the ones we tried.
    It does everything well, and although it tends to get a little pricey as you start to scale, it is really worth it due to the full fledge of features you are able to get.

    Read More...
  • Chris D.
    Communications Director
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Ideal Platform for Sales Support and Customer Relations"

    Posted 2022-09-09

    Pros: HubSpot CRM is a platform that streamlines all the sales processes, where customers are highly attracted and the required sales volume increase. More so, the tool has the appropriate email marketing, a form that is digital and immediate in solving most of the customer needs.
    The social media integration is another beneficial aspect of HubSpot CRM.

    Cons: HubSpot CRM is a systematic and acceptable social marketing solution, that allows businesses to validate every sales process, and make customers have a solid relationship with the business players.

    Overall: HubSpot CRM is accurate in facilitating sales, which is a friendly process in managing the customer relationships. Besides, HubSpot CRM increases the analytical accuracy, where digital options are well utilized.
    Finally, sales forecast and automation are accurately managed by HubSpot CRM.

    Read More...
  • Paola G.
    CEO
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "It is one of the most decent CRMs on the market."

    Posted 2022-09-05

    Pros: HubSpot has had a complete and successful integration within the company, adapting to the entire sales process that has been had, it could improve in certain aspects, but with respect to the general opinion, it has been great to be able to work with this platform.

    º Not only has it served me as a CRM but it has also served me to apply email marketing, I can with a simple drag and drop include the newsletters that I have created and put them inside the emails and thus be able to send them to clients in a group , depending on the type of client is the type of message and thanks to this I can have screens to make the job easier.

    º I like how everything is organized in relation to storing customer contacts, the information on this is very important because we can keep track of everything that has been done with us as a company. Regardless of whether the company offers a product or service, having customer information well organized and available is of vital importance to determine and improve the relationship between the customer and the company.

    º The free plan has been one of the most complete since I have tried several CRMs to determine to have only one and with the greatest scope and integration and HubSpot has seemed to me to be one of the best since the payment plans clearly make improvements , but it does so in relation to capabilities and not much to functionalities. This is great when you need to test a platform without going through the process of requesting a demo before purchasing the final service.

    º It is well known that having a place to collect information is very necessary to make changes to improvements within the company with products and services, so with this platform it has allowed me to create landing pages to collect both customer contact information as well as carry out necessary follow-up.

    º I can say that the user experience has been of good pleasure since it has allowed me to train in a short period of time without any problem, I was able to understand all the functions offered by this platform since its interactive and drop-down menus and check boxes they make everything easier to handle.

    º I can send massive emails to my clients without any problem without losing them in the spam folder, in addition to not only including newsletters but also surveys, campaigns, etc. On the other hand, I can obtain results of the metrics of the actions that the emails have had, such as opening clicks.

    Cons: º Importing contacts into Excel files is a bit confusing and tedious, and the format in which the contact data must be placed is simply tedious. They should create a standardized Excel or adapt to the model of different platforms in order to make the job easier when a user decides to move from a CRM platform to HubSpot.

    º When I am going to add a contact within the platform through its tools, I would like to be able to continue adding more custom fields in order to have more control with the aspects that I want to save for each client individually. This would be very advantageous since I can include comments, negative or positive aspects, likes, etc. So I don't have to resort to external platforms to be able to do this work of storing information from my clients' contacts.

    º There is no doubt that the complement that this platform has with marketing is very complete, but it is a bit expensive when paying, since a good solution is to pay for the CRM while using a third-party marketing software that has functions that more similar and more accessible to have a good ROI which is an important point for any company.

    º I would like the search option to be improved, it is a bit confusing when the results are not ordered, giving as a problem that for example I cannot find an email sent to a specific client within the pile of mixed information that the search engine throws at me. I want them to improve that aspect in order to optimize my work process.

    º The integration of contact lists is a bit null in how they can be grouped to do marketing, it would be good if they could improve that function a little more since it is there and it is very useful when I want to manage contacts en masse, as in this case by lists.

    º Improve the guides in case you are lost trying to understand a function, make it more explanatory because sometimes there is so much confusion that I have to resort to technical support and internet forums to find a solution to my problem.

    Overall: I chose HubSpot CRM because of the variety of options that it offers me within the initial plan, which with other CRM platforms that I have tried, you have to acquire the most advanced plans to have a good complete software to be able to maintain CRM at the level of my company with the needs it required. With my previous experience in handling similar platforms I can say that it took me very little time to be able to move inside HubSpot and test its functions before starting to use its basic version and its features met the needs much better. I was fascinated that in addition to adapting to the needs of my company, it could be customizable, complemented with what I required to have a complete CRM platform without so many problems in the process. As advice to start with HubSpot is to use the basic version with the limitation of your contacts which is very few and if it fills up wait until there is space or if you know that your clients will grow exponentially then you can opt for more advanced plans that require you to cover your contact storage capacity needs, which will most likely fit like a glove with its other premium plan features. Really, I felt very comfortable with the follow-up of sales because I didn't get lost within the characteristics and also I was able to have a good management of current clients and potential clients.

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  • Ylia A.
    Project Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A system that helps a lot to generate sales in the short and long term, optimizing and automating negotiations."

    Posted 2022-08-12

    Pros: HubSpot CRM It is characterized by being a really reliable and stable platform when it comes to personalizing the sales process, sales automation is what has allowed many companies to currently optimize the number of events they hold online, this platform has With unique characteristics and essential functions to develop an automated system, which allows optimizing the sales process with potential clients, the things that I liked the most during my experience were:

    1.- One of the main features that I liked is that it can create automated processes, for example register a payment method of a client, register personal data of the same within the system, optimize a payment gateway so that all clients can make negotiations and much more, you can create automated processes that help you streamline all sales, the sales process is somewhat complex for some employees, and this feature helps employees to focus more on generating and getting more customers, than registering them in the system, since all this can be done through an automated process.

    2.- It has an excellent integration with social networks and with the marketing system or advertising campaign of our company, we currently use an advertising campaign system, and we have connected it correctly with this CRM platform, which has allowed us to monitor and transfer all kinds of potential customers to our CRM system, and thus be able to automate and optimize the sale with that customer. In addition, this integration helps us to transfer all customers automatically, we will not have to manually register it within the system thanks to this integration.

    3.- You have an excellent list of contacts which helps you to register all the clients and all the sales agents of your company, having a list of contacts within this company helps you to know exactly the clients that have been registered In your system, in addition, the list of contacts is also linked to the negotiations previously carried out, so if any of your clients has been registered in this list, you will be able to see all the deals made with that client no matter how much time passes.

    4.- Visualizing the progress of each one of the negotiations is something completely optimal for any company, within this platform you can see the progress of all sales in real time, you can check the status of each one of them 24 hours a day and at any time, you can speak with that attitude if the negotiation has already been carried out correctly or if it has been negative.

    Cons: HubSpot CRM is a platform focused on automating the sales process and optimizing it, this platform helps any company, whether large or small, generate short-term or long-term sales, it is at a really affordable price and all its functions meet the objective accurate, helping sales to be generated immediately. Having said all this, during my experience it has not presented any type of failure with this platform, we have always been able to create an automated sales process to speed up negotiations with potential clients, in addition, the integration factor and functionality such as these social networks and other campaigns has allowed us to obtain clients from our social networks or campaigns and we can transfer it to our CRM system, to speed up the process, it is a very feasible integration and has never given us any kind of problem. We are happy with the general functionality, we have never had any type of failure and we hope not to have it in the future.

    Overall: The main reason why my overall experience has been quite good is because we have been able to generate many more goals in this company, I am a real estate company based on buying and selling properties, as well as renting them, and This platform has been optimal for processing the sale in an automated manner, it has an excellent auto-response system for the actions or requirements of the clients, if a client wants to buy a property, the system gives Rojas all the requirements to buy it, you are also capable of registering you within the system as a potential client when necessary, all this helps to make manual registration within the system a thing of the past, and we start using a service that helps us generate sales much faster. In addition, with the help of this platform we have been able to have a much more accurate monitoring of our clients' negotiations, we can see with this attitude if the client is being well attended, or if the attention score has been negative, I am very grateful to the operation of this platform, I admit that this platform has been key to developing more sales in an optimal way, previously it was a bit complicated to manage the number of trades in volume that we had every day, however, after the arrival of this platform we have noticed a circumstantial change, since all sales and negotiation is managed by the automated system itself.

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  • A HubSpot CRM User
    FA
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great Cloud based CRM"

    Edited 2022-07-05

    Pros: Great Cloud based customer relationship management (CRM), great analytics & customer/stakeholder management.

    Cons: It is a platform with numerous abilities and at first it can be difficult to navigate and would benefit from having more tutorials on the app to guide you through the differing functions.

    Overall: My experience has been great with HubSpot. The Free and Starter plans offer great value and functions that can be a one stop platform to find client centered solutions.

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  • A HubSpot CRM User
    COO
    Used the software for: 1-2 Years
    Frequency of Use: Monthly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A great tool, with a great free trial"

    Posted 2022-06-08

    Pros: You probably have everything you need from a CRM. You have infinite tools to solve all the problems you may have.

    Cons: You can end up feeling a little bit overwhelmed about all the options you have. Som times you end up not knowing where things are.

    Overall: An amazing tool. You can have a free option to start with and then move to the paid option if you feel you need it.

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  • A HubSpot CRM User
    Sales Director
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Very good tool to follow your business"

    Posted 2022-06-06

    Pros: This is the perfect tool to follow your figures and your current/future clients. Everything is included under a single tool (CRM, marketing, emails, chat ...)

    Cons: It is a big budget if you would like to have access to all tools that offers HubSpot.

    Overall: I recommend to every company who would like to better follow its pipeline though tables or graphs. If you have the budget for, of course.

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  • A HubSpot CRM User
    Senior Project Manager
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great out of the box solution"

    Posted 2022-05-25

    Pros: Great customer support, intuitive and easy to use. It looks great and functions very well! Many videos show you how to use it and set it, which are so helpful with set-up!

    Cons: It may be a bit pricier than other options, but you can set it up with little effort.

    Overall: It looks great, works well and is easy to use. I would recommend this to any business starting out that needs to automate tasks and save time.

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  • A HubSpot CRM User
    Office Manager
    Used the software for: 1-2 Years
    Frequency of Use: Daily
    User Role: User, Administrator
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "An Excellent and Versatile CRM System"

    Posted 2022-05-25

    Pros: -HubSpot has a very clear structure to work in. Everything is connected in a logical sense
    -You can automatically track all email traffic with clients by installing a plugin
    -Versatility: HubSpot offers different packages and you just select what you need
    -Excellent client service

    Cons: -Setting up workflows can be a bit complicated and requires research to execute properly
    -Sometimes the email plugin will malfunction and log you out when you don't want it to

    Overall: We've been using HubSpot for almost two years now and couldn't go without again. It's very easy to input data and the way HubSpot structures everything you can find what you need in a few clicks.

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