Federal Service Desk (FSD)

The FSD is a free technical support service desk for user assistance.

FSD Services

Visit FSD.gov to search frequently asked questions, chat live with a support agent, submit a web form, or call for assistance.

Call and Live Chat Hours:

Monday - Friday from 8am - 8pm EST

U.S. calls: 866-606-8220

International calls: +1 334-206-7828

DSN: 94-866-606-8220

The FSD provides support for the following systems (websites):

• System for Award Management (SAM)
• Electronic Subcontracting Reporting System (eSRS)
• Federal Procurement Data System (FPDS-NG)
• FFATA Subaward Reporting System (FSRS)

Our Feedback Tool

You have the ability to give feedback and let us know how well you think the system is meeting your needs, or to offer suggestions for improvements and what additional features and/or functions you would like to see made available. Simply look for the “Provide Feedback” button on each page and click on it. When you click on the feedback button, a chat box will appear where you can enter your comments..

This information is collected daily and reviewed by IAE staff. Because of the volume of comments, we aren't able to individually respond to them.

Our feedback tool is the appropriate place to enter comments on improvements and suggestions for SAM.gov. If you are having a technical issue that you need personal assistance to troubleshoot, for example, being locked out of your account, please go to the Federal Service Desk, FSD.gov , where you can receive help right away.

Our Community on GSA Interact

GSA Interact is an open, collaborative community for connecting, communicating, learning and engaging across a wide range of GSA topics. You can join our community to receive email notifications of upcoming changes and events. Visit the Integrated Award Environment (IAE) Industry Community to join and read our latest blogs.

IAE Outreach

The Integrated Award Environment (IAE) is a program within the Federal Acquisition Service (FAS) of the General Services Administration (GSA). We manage the suite of systems, including SAM, that enables people to navigate the federal acquisition lifecycle. If you have questions or comments about the IAE program, please send an email to IAEOutreach@gsa.gov

Where We Are Located

GSA Headquarters
1800 F St NW
Washington, D.C. 20405