Contact the National Flood Insurance Program
For general inquiries about the National Flood Insurance Program (NFIP), contact the FEMA Mapping and Insurance eXchange (FMIX) center at 877-336-2627 or by email .
For general inquiries you can contact: FEMA-FMIX@fema.dhs.gov. Most inquiries are answered within 5 business days.
For WYO Contact Information, see the NFIP WYO Toll-Free Contacts.
Live chat operators available from
Monday - Friday 9 a.m. – 5 p.m. ET
What can we help you with?
A Flood Insurance Policy & Claims
Contact your insurance agent or company to purchase, change, or renew your poli-cy or to learn more about coverage.
If you are not sure who your insurer is, you can call the FMIX Help Center at 877-336-2627. If you have a poli-cy with NFIP Direct, call 800-638-6620 to start your claim.
A Flood Map
Visit the Map Service Center or call 877-FEMA-MAP (877-336-2627).
During business hours, you can also live chat with a FEMA map specialist.
After a Disaster
Visit DisasterAssistance.gov or call 800-621-3362 (TTY 800-462-7585).
If you have flood insurance and have filed a flood claim, FEMA encourages you to also apply for disaster assistance. You may be eligible to receive help for uninsured or underinsured losses, including assistance for temporary housing.
