#CX
Rebuilding More Than Structures: Addressing Trauma in Disaster Recovery
By Dr. Melinda J. Baldwin, LCSW, Recovering from a Disaster Portfolio Lead | November 08, 2024Read about how trauma-informed practices are supporting the emotional and mental well-being of individuals and communities impacted by disasters. Continue Reading
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Broadening Public Participation and Community Engagement with the Federal Government
By Loren DeJonge Schulman, Associate Director for Performance Management, Office of Management and Budget | October 29, 2024Read the latest on broadening public participation and community engagement with the Federal Government. Continue Reading
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A Look Back at #CXDay 2024
By Performance.gov Team | October 08, 2024Relive our favorite 2024 CX Day campaign memories from our federal agencies, programs, and individual superstars. Continue Reading
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Reducing Administrative Burden in Pandemic Relief and Economic Recovery Programs
By Office of Evaluation Sciences | October 03, 2024Read about the latest efforts to reduce administrative burden. Continue Reading
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How CBP's New Vessel Entrance and Clearance System (VECS) is Streamlining Customer Experience and Saving Time
By Customs and Border Protection Experience Office | September 23, 2024Read about the latest updates to the Biden-Harris President’s Management Agenda. Continue Reading
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Shared Visions for Early Childhood: Reflections from Visiting the Canadian Federal Secretariat on Early Learning and Child Care
By Having a Child and Early Childhood Life Experience Team, Office of Management and Budget | August 20, 2024Read about Reflections from Visiting the Canadian Federal Secretariat on Early Learning and Child Care. Continue Reading
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Improving Tribal Grant Reporting Through Human-Centered Design
By Federal Customer Experience Team | August 12, 2024Read about the latest efforts to improve tribal grant reporting. Continue Reading
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‘A Library for All’: How the Library of Congress is Putting Users First
By Performance.gov | July 11, 2024Read about the latest updates from the Library of Congress. Continue Reading
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Collective Motherhood: Improving the Parenthood Journey through Peer Support
By Whitney Robinson, Alexandra Bornkessel, Samantha Noor, Alicia Siman, Daphney Dupervil and Maya Mechenbier | June 18, 2024Read about the latest updates from the Having a Child and Early Childhood Life Experience project. Continue Reading
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Supporting Mothers and Families: A Global Conversation on Pregnancy, Birth, and Early Childhood
By Performance.gov Team | May 21, 2024Read about how experts are exploring innovative approaches to support mothers and families. Continue Reading
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Co-Designing Decision-Making Support Guides For Older Adults
By Nick Brethauer, Digital Services Expert, U.S. Digital Service; Andrea Brown, Senior Customer Experience Strategist, Consumer Financial Protection Bureau; and Alexis Schilf, Senior Customer Experience Strategist, Consumer Financial Protection Bureau | April 29, 2024Read about the latest updates to the Approaching Retirement life experience work. Continue Reading
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PMA CX Webinar Recording ‘Improving the Recovery Experience for Disaster Survivors' Now Available
By Performance.gov Team | April 09, 2024Watch the PMA CX Webinar Recording on ‘Improving the Recovery Experience for Disaster Survivors’. Continue Reading
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TSA Conducts a Survey at Checkpoints Nationwide and the Results May Surprise You
By Performance.gov Team | March 21, 2024Read about how TSA is supporting the President’s Management Agenda. Continue Reading
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Equity in Action: GSA's Study on Remote Identity-Proofing Technologies
By Performance.gov | March 13, 2024Read about GSA’s study on remote identity-proofing technologies. Continue Reading
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PMA Webinar Recording: 'Leading with Pilot Insights to Improve Having a Child in America' Now Available
By Performance.gov Team | January 05, 2024Read about the latest updates to the Biden-Harris President’s Management Agenda. Continue Reading
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Empowering Mothers with Access to Maternity Care Records through Public-Private Partnerships
By Stephanie Garcia, Branch Chief of Scientific Advancement, Office of the National Coordinator for Health Information Technology (ONC), Department of Health and Human Services and Maya Uppaluru Mechenbier, Project Lead, CX EO Birth of a Child Life Experience, United States Digital Service | December 15, 2023Read about the latest updates to the President’s Management Agenda. Continue Reading
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VA Study Demonstrates a Promising, Potential Relationship Between Employee Engagement and Customer Satisfaction in Government
By Dustin Brown, Deputy Assistant Director for Management at the Office of Management and Budget; Barbara C. Morton, Deputy Chief Veterans Experience Officer at the Department of Veterans Affairs; and Dr. Maureen Marks, Executive Director at the VHA National Center for Organizational Development (NCOD) at the VA | November 07, 2023Learn how the VA Study demonstrates a promising, potential relationship between employee engagement and customer satisfaction in government. Continue Reading
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Trauma-Informed Design Approaches at HUD
By HUD CX Team | July 19, 2023Learn how HUD is supporting Priority 2 of the President’s Management Agenda Delivering Excellent, Equitable, and Secure Federal Services and Customer Experience.” Continue Reading
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How a Small Team Modernized a Federal Website to Improve CX
By Performance.gov Team | July 11, 2023Read about how a small team modernized a federal website to improve customer experience. Continue Reading
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Mission #GovPossible: Meet the Changemakers Improving Federal Customer Experience
By Performance.gov Team | May 10, 2023Tagged as:
PMA CX Webinar Recording ‘Streamlining Service Delivery for Five Life Experiences’ Now Available
By Performance.gov Team | April 06, 2023Tagged as:
USAGov Tests Next Versions of USA.gov and USAGov en Español
By Performance.gov Team | March 08, 2023Learn how USAGov is reaching the public in new ways with beta.USA.gov and beta.USA.gov/es. Continue Reading
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Spotlight: USAID Improves Customer Experience for its Partners
By Performance.gov Team | January 11, 2023Learn how the U.S. Agency for International Development is supporting Priority 2 of the President’s Management Agenda: Delivering Excellent, Equitable, and Secure Federal Services and Customer Experience. Continue Reading
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USDA's Commitment to Customer Experience
By Performance.gov team | November 09, 2022Read how the U.S. Department of Agriculture is working to improve customer experience (CX) both in support of the CX Executive Order and Priority Two of the PMA. Continue Reading
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Your Federal Front Door: USA.gov and USAGov en Español are Focused on the Public
By Performance.gov team | October 05, 2022The team leading USA.gov and USAGov en Español leverages data and user-centered design to meet their audience’s needs. Continue Reading
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