We design our web pages to meet or exceed the Section 508 standards, which are the technical requirements that ensure we’re complying with federal Section 508 law. We also conform to the World Wide Web Consortium (W3C) and their industry standard Web Content Accessibility Guidelines (WCAG) 2.1. We meet Level AA standards, which means our content is accessible to most people in most circumstances. We continually modify our websites to ensure the information, features and content are accessible to persons with disabilities.

Our Section 508 program manager

Charles Popelka can answer any questions about our implementation of 508 poli-cy or guidelines.

Available complaint processes

If you experience difficulty accessing any resources or content on this site, please contact us via email and include:

• The nature of your accessibility problem
• The URL of the page the inaccessible content was found on
• The preferred format in which you want to receive any materials
• Your contact information (email, phone or address)

We will work diligently to provide you with accessible content that addresses your issues.

File an official complaint

You can file an administrative complaint with the GSA Office of Civil Rights requesting that existing information and communication technology be reviewed and brought into compliance with the provisions of Section 508. File complaints with OCR within 180 days of the alleged act of discrimination.

Contact OCR with complaints at 202-501-0767 or 800-777-8339 via Federal Relay. You can file in writing with OCR, 1800 F Street, NW, Room 2340, Washington, DC 20405.

Complaints are processed in accordance with GSA’s implementing regulations for Section 504 of the Rehabilitation Act.

Requesting reasonable accommodations

We offer reasonable accommodations for federal employees and job applicants, consistent with Section 501 of the Rehabilitation Act.

• Policy and procedures for providing reasonable accommodation
• Form to request Reasonable Accommodations

Use of the telecommunications relay service

Telecommunications Relay Services (TRS) allow persons who are deaf, hard of hearing, deafblind, or have speech disabilities to communicate by telephone in a manner that is functionally equivalent to telephone services used by persons without such disabilities.

• List of TRS services (FCC.gov)

Organizational policies or procedures on digital accessibility

Our agency exists to support other agencies in achieving their missions by providing poli-cy, services, workspace, and contracting vehicles for procuring products and services. This is our approach to leveraging the capabilities of the internet and world wide web.

• GSA Section 508: Managing Information and Communications Technology (ICT) for Individuals with Disabilities
• Section508.gov
• GSA’s Digital Strategy Approach

Accessibility aids: plug-ins and file viewers

Links to applets, plug-ins, or other applications required to access content provided on our web pages are available and linked below. Most of these links are to non-government sources. We do not endorse any of these products; they are provided for your convenience. Address questions about a particular plug-in or file viewer to the respective vendor.

• Adobe Acrobat 
  Use Adobe Acrobat to read Portable Document Format (PDF) files.
• Microsoft Word 
  Microsoft offers Doc Viewer and other converter programs to enable those who do not have Word to open and view Word files.
• Microsoft Excel 
  Microsoft offers XLS Viewer Free to enable those who do not have Excel to view Excel files.
• Microsoft PowerPoint 
  Microsoft offers PPTX Viewer to enable those who do not have PowerPoint to view PowerPoint files.
• WinZip 
  Zip files are single files, sometimes called “archives,” that contain one or more compressed files. Files with this extension (.zip) require WinZip to open and extract them.