Contact the US State Department Office of Overseas Citizens Services and Crisis Management 1-888-407-4747 or on the web at: https://travel.state.gov/content/passports/en/emergencies.html.

If you live in a country other than United States

Visit the ICRC's website for information about what services the ICRC and your local Red Cross or Red Crescent can provide.

Inquiries about disasters in the United States, including Puerto Rico and the US Virgin Islands

If you live in the United States and are seeking information about someone you’ve been unable to contact due to a recent disaster in the United States, including Puerto Rico and the US Virgin Islands, please visit American Red Cross’s Contact and Locate Loved Ones page. This information is also available in Spanish. to search for your loved one. 

If you are looking for an individual with a serious medical issue or mental health vulnerability you can call 1-800-RED CROSS to open an Emergency Welfare Inquiry. Please note that the ability to conduct an Emergency Welfare search can be quite limited in areas with connectivity challenges and severely damaged infrastructure following a disaster.

If you are looking for a family member living abroad who is not a US citizen, please complete the following form and review information concerning how the data you share will be used: (English, Spanish, French, Arabic, Swahili, Kinyarwanda, Tigrinya).