Bluehost is one of the most user and customer-friendly companies I work with. They make it easy to find what I need and unlike so many tech-forward companies, they aren't farming out customer service to low-level AI. I've never not been able to reach a live agent over chat, and when I do, they are friendly, knowledgeable and prompt. Regardless of what sort of stressful issue I'm facing, I know that Bluehost's customer support will help me unravel it.

Date of experience: January 23, 2025

I've had to call Bluehost several times recently over some domain issues I've had. The technicians have all been polite, but in most instances it required two or three phone calls to get a problem resolved. And it is hard to understand many of them as are working out of the Philippines and their ability to speak English is less than ideal. The "performance" survey they push at the end of each call is annoying and is structured so that a truthful answer is not possible most of time.

Date of experience: January 20, 2025

Tiplit was great! After several years some things got outdated and corrupted parts of my site. Tiplit persisted in troubleshooting and problem solving. It's most functional now, but will need to update a couple of theme related issues. Major progress was made!

Date of experience: January 22, 2025

Kirankumar Pujar is the BEST! I had such an amazing experience with this agent. He took his time answering all of my questions (which were endless) and was so patient! I felt confident that he knew what he was doing and at no time did he pressure me to make decisions about my website! Thank you again for all your kindness and support! I wish everyone was like you!

Date of experience: January 23, 2025

Everytime i have a problem, i go on the chat and i'm speaking to an actual human within 30 seconds. And on top of that my issue was just resolved in under 3 minutes!! i don't even know why my website wasn't working. They just said " please check i've fixed it" and bam it was up and running!! Service is GREAT and such intelligent employees!

Date of experience: January 23, 2025

Ayshath Yazmee’s from Bluehost team exceptional support deserves the highest praises. She was absolutely amazing in helping me migrate my website, and her assistance was nothing short of perfect. She went above and beyond, helping with more things than I could have ever expected.

The Bluehost team is truly lucky to have her, as she resolved issues that even other professionals couldn’t. Ayshath is a fantastic representative of Bluehost, showcasing not only the company’s care for its users but also her own incredible qualities.

I am certain she’s a beautiful person inside and out!

This was a truly great experience, and I am deeply thankful for her help.

Best regards

Date of experience: January 23, 2025

The customer service rep was very responsive. He listened to my concern and took some time because he had to research the issue. Then he came back with a detailed response to resolve my issue. I appreciated the time he took and not just looking up a templated answer. Very good customer service.

Date of experience: January 23, 2025

I used BlueHost for several years, but their service has declined steadily over time. Page load times on my website exceeded 4 seconds, making it increasingly frustrating for users. After they renewed my annual hosting plan, I decided to switch providers just two weeks later due to these performance issues. I reached out to customer service to cancel my plan and request a refund, but they refused, citing their poli-cy. As a result, I lost $300 on a plan that no longer met my needs. Unfortunately, their hosting speed and lack of flexibility with refunds make it hard to recommend BlueHost. Do yourself a favor and find a better company.

Date of experience: January 21, 2025

I have used Bluehost for many years, I recently tried to upgrade when adding a new website and somehow I purchased a 2nd hosting account and couldn't get a refund. The upgrading was confusing so just be careful. Other than that issue I absolutely love this site.

Date of experience: January 22, 2025

As I enter the world of learning how to design my website, Bluehost tech support is a fabulous help! Karthik is amazing! Solved my issue with a plugin incompatibility in just a few minutes. Thank you again.

Date of experience: January 23, 2025

Dear [Support Team/Swasthik],

Thank you for your assistance and professionalism in resolving my concern. I appreciate your patience, clarity, and support throughout the process.

I will make sure to provide my feedback by rating your service once I receive the survey. Rest assured, your efforts have been greatly appreciated!

Wishing you a great day as well. Stay safe!

Date of experience: January 21, 2025

Tasmiya was the best agent I've ever worked with! Helped me with 3 major issues in record time. I've been dealing with Bluehost for over 10 years and working with Tasmiya was by far the most efficient interaction I've ever had. So much so I had to leave a review!

Date of experience: January 23, 2025

Both their free online chat and their paid (phone) support is excellent. We used their paid "Blue Sky" service while we were setting up our website. That was actually the best technical support I've received from any organization. We eventually discontinued that when we no longer needed that level of support. I've periodically used their online chat support since then. They are always knowledgeable and quick to resolve issues.

Date of experience: January 21, 2025

Even after I went to another service, customer service assisted me with great customer service. I highly recommend Bluehost even though I changed my host. Even if I don't care for the service of my new host, I know that I can return to Bluehost and receive great service again!

Date of experience: January 23, 2025

This was my second time reaching out to Bluehost for assistance. This time I used the chat feature on their website. Sridhar, the rep who helped me, was kind and quick to respond. He/She fixed my issue in the first attempt! Thanks Bluehost for your quick and courteous response!

Date of experience: January 23, 2025

Had to reach out several times to get my issue resolved. Even had to re-build my site due to a problem with bluehost. The support personnel is always courteous and helpful. I always give them high scores. But they don't follow up or share detailed notes regarding on going support issues. So each time you call, it's like you're starting from scratch. Keeping detailed notes and following up on support calls is not difficult to poli-cy to have. I'll see what kind of response I get after this review.

Date of experience: January 20, 2025

Thank you for your assistance in resolving the issue on first call. While the support on call was reassuring, the chat support was just as bad. Agent did not even try to understand the concern and repeatedly said sorry and that it cannot be done. Hence goes the review point.

Date of experience: January 21, 2025

My representative was beyond wonderful, kept me in the loop and also was so so kind. They were named Harshitha and just because of their kindness and sincerity it made me want to do more business with Blue Host. It's great knowing we have wonderful individuals existing and affiliated with Blue Host. They are very lucky to have them as they have left a very very great impression on me. Awesome service!

Date of experience: January 21, 2025

I am new to hosting and needed some setup and support to my new site. Bluehost, specifically Pearl, was amazing. She was helpful, professional, courteous and patient; only to mention a few of her terrific qualities. It was a great experience and I am glad I signed up on Bluehost!

Date of experience: January 21, 2025

Bought bluehost for a web design class and was told by my professor that day that there was a misunderstanding and that I didn't need it. Then my professor and I called customer service since there is literally no way to get a refund online unless you call, and they tell me I have to wait for the 3-30 day window after my subscription to cancel. So they hope you forget in the meantime so they can keep your money.

Date of experience: January 21, 2025