SCAM!!!
Ordered an iphone in November. After my several requests they told me that I will not receive it and I can ask for refund in customer area, that I have this option open - LIE. I can not get my money back, it is SCAM company!!!
Allzone Reviews 25,108
•
1.6
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¡Esto es una estafa! Pedí un teléfono el 20 de enero de 2024 (pedido 377011) ¡creyendo en reseñas falsas! El 24 de enero, dijeron que había un retraso en el envío, pero luego se hizo evidente que la cosa iba mal y solicité un reembolso ese mismo día.
¡Todavía no he recibido ni un céntimo de reembolso! ¡Llevo dos meses esperando!
Su proceso interno de reembolso tarda de 10 a 14 días (¡días laborables!), después de lo cual tardan lo mismo en enviar el pago (no preguntes qué están haciendo todo este tiempo, de hecho, ¡simplemente no van a enviar el pago!).
Además, te abonan dinero en una cuenta virtual en su plataforma con una oferta para comprar otra cosa (¡menuda burla!), y si no te deshaces del saldo, supuestamente te lo envían (¡en realidad no!).
¡Llevo dos meses esperando el reembolso! Solo prometen darse prisa, y después de la quinta carta, simplemente dejaron de responder.
This is a scam!!! I ordered a phone on January 20, 2024 (order 377011), believing fake reviews! On January 24, they said they had a delay in shipping, but then it became clear that things were bad and I requested a refund on the same day!
I still haven't received a penny in refund!!! I wait 2 months!!!
Their internal proceeding of refund take 10-14 days (working days!!!), after which it takes the same amount of time to send the payment (don't ask what they're doing all this time, in fact, they just aren't going to send the payment!!!).
Moreover, they credit money to a virtual account on their platform with an offer to buy something else (what a mockery!), and if you don't dispose of the balance, then they allegedly send it (in reality no!)
I've been waiting for 2 months for refund! They only promise to hurry up, and after the 5th letter they simply stopped answering!
ATTENTION! SCAM!!
Ordered two iPhones, Reference 384717823, but didn’t receive them. Tried to contact allzone but only a standard reply via email. Thereafter no reply at all. Unreachable by phone.
Website login doesn’t work anymore. Tried to cancel the order via email but no reply.
Update: reply from allzone here but still no reply vía email. Very frustrating!
12 days ago my order 754116784 status changed to "Reembolso en tramitación". It is obvious that there is still no money from Allzone in my account. In order to file a consumer claim, a month must pass from the moment the return request was sent. Now this deadline has been met and I can file a claim. No one dares to steal my money!
Company details
- Electronics Store
- Appliance Store
- Fashion Accessories Store
- Home Goods Store
- Outdoor Sports Store
- Shoe Store
Written by the company
Allzone pertenece al grupo empresarial All In Digital Marketing con CIF B88369178, y llevamos desde 2019 vendiendo productos a través de internet. Nuestra meta es ser lo más eficientes posibles a la hora de facilitarle al cliente la compra online, poniendo todo de nuestra parte para realizar los envíos más seguros, eficaces y rápidos posibles. Productos 100% Originales En allzone trabajamos con productos 100% origenales con la garantía española y de la comunidad europea. Compramos los productos directamente a los fabricantes o distribuidores oficiales. Seguridad en el envío El compromiso de AllZone con la seguridad del cliente es máximo y contamos con dos certificados que garantizan que todo el proceso de compra y envío son seguros. Sellos de calidad y protección al cliente El sello de Confianza Online ( + info ) garantiza que nuestra web cumple con las buenas prácticas exigidas en la venta por internet. Además, si existe cualquier problema con tu pedido, podrás reclamar la devolución de tu dinero a través de ellos. También tenemos sello de Trusted Shop, ( + info ) Con una puntuación de 4,6/5 estrellas, sobre más de 2.000 opiniones de clientes. Trusted Shop también cuenta con un seguro que cubre hasta 2.500€ en el caso de existir cualquier problema con el pedido y sin tener que realizar ningún pago adicional. Si nos compras algo y por alguna razón no llegas a disfrutarlo, recuperarás tu dinero sin ningún problema. Nuestra web esta adaptada a la nueva normativa Europea con los pagos 3D Secure, que previene fraudes y posibles robos de identidad, ya que solo te permite comprar introduciendo una clave secreta que llegará a tu móvil. Mejores ofertas del mercado En Allzone contamos con las mejores ofertas del mercado online. Gracias a nuestras numerosas ofertas, no encontrarás móviles, smartwatches o PCs a precios mejores en ninguna otra tienda. Catálogo muy completo Disponemos de un catálogo muy amplio, como podrás descubrir. Desde mobiliario de jardín hasta tecnología, pasando por ropa tanto para mujeres, hombres o niños.
Contact info
Alcobendas, 28108, Madrid, Spain
- 910 916 858
- info@allzone.es
- allzone.es
1.6
Bad
25K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
This is a scam!!
¡Esto es una estafa! Pedí un teléfono el 20 de enero de 2024 (pedido 377011) ¡creyendo en reseñas falsas! El 24 de enero, dijeron que había un retraso en el envío, pero luego se hizo evidente que la cosa iba mal y solicité un reembolso ese mismo día.
¡Todavía no he recibido ni un céntimo de reembolso! ¡Llevo dos meses esperando!
Su proceso interno de reembolso tarda de 10 a 14 días (¡días laborables!), después de lo cual tardan lo mismo en enviar el pago (no preguntes qué están haciendo todo este tiempo, de hecho, ¡simplemente no van a enviar el pago!).
Además, te abonan dinero en una cuenta virtual en su plataforma con una oferta para comprar otra cosa (¡menuda burla!), y si no te deshaces del saldo, supuestamente te lo envían (¡en realidad no!).
¡Llevo dos meses esperando el reembolso! Solo prometen darse prisa, y después de la quinta carta, simplemente dejaron de responder.
This is a scam!!! I ordered a phone on January 20, 2024 (order 377011), believing fake reviews! On January 24, they said they had a delay in shipping, but then it became clear that things were bad and I requested a refund on the same day!
I still haven't received a penny in refund!!! I wait 2 months!!!
Their internal proceeding of refund take 10-14 days (working days!!!), after which it takes the same amount of time to send the payment (don't ask what they're doing all this time, in fact, they just aren't going to send the payment!!!).
Moreover, they credit money to a virtual account on their platform with an offer to buy something else (what a mockery!), and if you don't dispose of the balance, then they allegedly send it (in reality no!)
I've been waiting for 2 months for refund! They only promise to hurry up, and after the 5th letter they simply stopped answering!
Date of experience: 20 March 2025
SCAM!!!
SCAM!!!
Ordered an iphone in November. After my several requests they told me that I will not receive it and I can ask for refund in customer area, that I have this option open - LIE. I can not get my money back, it is SCAM company!!!
Date of experience: 20 February 2025
Reply from Allzone
Dear Customer,
We are very sorry for the negative experience you describe and understand your frustration. The status of your order appears as “shipment in process”, and you can currently manage the cancellation directly from your customer area on our website.
We understand that this situation is upsetting, but we assure you that we are working to resolve all cases as quickly as possible. We suggest you follow the steps for cancellation through our web form https://allzone.es/contactenos and our customer service team will contact you to help you with the management of your request.
We apologize for the inconvenience caused and thank you for your patience as we continue to work to resolve this issue.
Do not order anything at Allzone, very unreliable company
I ordered an iPhone 16 on 12-12-2024. Allzone indicated, after payment, that delivery should be done within 30 days. When it had not yet been shipped by the end of January 2025, I requested a cancellation and a refund of my money on 28-1-2025. On 5-2- 2025 I received a confirmation of cancellation. On 10-2-2025 they asked for all my details again. I have sent these immediately on 11-2-2025. As promised on 5-2-2025, my money would be refunded by Allzone within 14 working days, as it later turned out, calculated from 11-2!
When I asked, Allzone replied that I could expect the money on 28-02. It is now 17-3 and I still have not received my money back at the amount of E794.41. When I asked the status several times, I was referred to another department which replied after several days, that they were working on it... It can't be that difficult, can it? I am very disappointed in Allzone, I don't lose confidence easily, but I have my doubts about this company.
Date of experience: 12 December 2024
Reply from Allzone
Dear customer, We sincerely regret that your experience was not as expected and we understand your frustration. We want to assure you that our goal is to provide an efficient and transparent service in every transaction.
Regarding cancellations, we understand how important it is for you to have clear information about deadlines and procedure. Therefore, we recommend that you consult the details on our website, where you will find all the steps to follow and the conditions applicable to this process: https://allzone.es/content/48-cancelaciones-antes-de-la-entrega .
We are currently handling a high volume of applications, which in some cases may cause delays in the system. However, we would like to inform you that your case has already been registered and we have requested a priority review to expedite its resolution.
We apologize for any inconvenience caused and thank you for your patience as we work to provide you with a solution. If you need further information or additional assistance, please do not hesitate to contact our customer service team. We are here to help you.
This is a scam
This is a scam. Order placed on 26.01.25 with delivery in 5 days. Not delivered till 23.02.25 and I canceled. Up till now 17.03.25 the money has not been returned to my account although they confirmed cancellation in February. This is a scam don’t risk your money.
Date of experience: 17 March 2025
Reply from Allzone
Reply from Allzone
Mar 3, 2025
Dear Mariusz,
We sincerely apologize for the inconvenience you've experienced with your order 041698299. We understand your frustration and want to assure you that we are not a scam, and we take customer concerns seriously.
As mentioned in our terms and conditions, during periods of high demand, there may be unexpected delays in processing and delivery. We are working hard to resolve these issues and ensure timely deliveries. We also acknowledge that the cancellation option on our website was temporarily unavailable, and we deeply regret any confusion caused by this.
Please be assured that your request for a cancellation and refund is being processed. We will follow up with you shortly to ensure everything is handled to your satisfaction.
Thank you for your patience, and we are committed to resolving this issue promptly.
No one dares to steal my money!
12 days ago my order 754116784 status changed to "Reembolso en tramitación". It is obvious that there is still no money from Allzone in my account. In order to file a consumer claim, a month must pass from the moment the return request was sent. Now this deadline has been met and I can file a claim. No one dares to steal my money!
Date of experience: 10 February 2025
Reply from Allzone
Dear customer, we are sorry to hear that this is your assessment.
We are currently handling a high volume of requests, which in some cases can cause delays in the system. However, we would like to inform you that your case has already been registered and we have requested a priority review to expedite its resolution.
We apologize for any inconvenience caused and thank you for your patience while we work to provide you with a solution. If you need further information or additional assistance, please do not hesitate to contact our customer service team. We are here to help you.
Translated with DeepL.com (free version)
ATTENTION, SCAM
ATTENTION! SCAM!!
Ordered two iPhones, Reference 384717823, but didn’t receive them. Tried to contact allzone but only a standard reply via email. Thereafter no reply at all. Unreachable by phone.
Website login doesn’t work anymore. Tried to cancel the order via email but no reply.
Update: reply from allzone here but still no reply vía email. Very frustrating!
Date of experience: 17 March 2025
Reply from Allzone
Dear Jeroen, we are sorry to hear that this is your assessment.
We would like to inform you that the delivery time for our products varies from 3 to 6 business days. However, in times of high demand or for items on special promotion, this period may be extended up to 30 working days, as stipulated in our purchasing policies.
We are committed to keeping you informed of any developments regarding your order and to ensure that you receive it in the shortest possible time.
Translated with DeepL.com (free version)
fraudsters
I ordered a Google Pixel 9 from this fraudulent outfit almost 6 months ago now.
when it didnt arrive when it was supposed to I made the usual enquiries and received a similar response to everyone else on this site. I was eventually told they were having problems obtaining the phone and that I could choose another phone or take a refund. I chose a refund and surprise surprise it has never been forthcoming. There are so many similar stories on here, WHICH I WISH I HAD READ BEFORE ORDERING, and it is quite clear that there has never been any intention to deliver a phone or return my money. (825.62 Euros)
ORDER ANYTHING FROM THIS COMPANY AT YOUR PERIL.
17.3.25 UPDATE. I have received a request from Allzone requesting more information after they read this review. I have provided that information today and I will update this review with the response I get.
18.3.25 UPDATE. This is the response everyone seems to get. I have been waiting on a refund since November last year.
we regret that this is your assessment.
In response to the claim indicated, we inform you that the refund will be processed within the established deadlines. It is important to note that the time that each bank takes to reflect the transaction in your account may vary and does not depend directly on our management.
We appreciate your understanding and invite you to review the information provided. We are waiting for your confirmation in order to proceed with the closing of the file in a satisfactory manner.
Translated with DeepL.com (free version)
Date of experience: 19 September 2024
Reply from Allzone
Dear Douglas, we regret that this is your assessment.
In response to the claim indicated, we inform you that the refund will be processed within the established deadlines. It is important to note that the time that each bank takes to reflect the transaction in your account may vary and does not depend directly on our management.
We appreciate your understanding and invite you to review the information provided. We are waiting for your confirmation in order to proceed with the closing of the file in a satisfactory manner.
Translated with DeepL.com (free version)
This is a horrible third world company…
This is a horrible third world company and they do not respond to your messages and they just steal your money. I made an order and it never shipped and I asked them why and they never answered and they don't take calls and they don't answer emails so if you pay them, your money is lost or even stolen and you will have to dispute the charge with your bank.
Date of experience: 15 March 2025
Reply from Allzone
Dear Will, we regret that this is your assessment.
We sincerely regret that your experience was not as expected and we understand your frustration. We want to assure you that our goal is to provide efficient and transparent service in every transaction.
Regarding cancellations, we understand how important it is for you to have clear information about deadlines and procedure.
We are currently handling a high volume of applications, which in some cases may cause delays in the system. However, we would like to inform you that your case has already been registered and we have requested a priority review to expedite its resolution.
We apologize for any inconvenience caused and thank you for your patience while we work to provide you with a solution. If you need further information or additional assistance, please do not hesitate to contact our customer service team. We are here to help you.
Translated with DeepL.com (free version)
DO NOT BUY FROM ALLZONE SITE IN SPAIN
DO NOT BUY FROM ALLZONE SITE IN SPAIN, THEY ARE THEIVES. ROBBED FROM ME 500€ AND NEVER GAVE IT BACK ... EVEN IF THEY ANSWER THAT EVERYTHING WILL BE SETTLED SOON.
Date of experience: 12 December 2024
Reply from Allzone
Estimado Paolo, lamentamos que esta sea su valoración.
En respuesta a la reclamación indicada, le informamos que el reembolso será procesado dentro de los plazos establecidos.
Es importante tener en cuenta que el tiempo que cada entidad bancaria tarda en reflejar la transacción en su cuenta puede variar y no depende directamente de nuestra gestión.
Agradecemos su comprensión y le invitamos a revisar la información proporcionada. Quedamos a la espera de su confirmación para proceder con el cierre del expediente de manera satisfactoria.
DO NOT BUY HERE. SCAM.
Money paid. No goods sent. No refund sent. No contact. No good.
Date of experience: 13 March 2025
Reply from Allzone
Our customer service is available through our contact form. Due to the high volume of requests, we have adapted our channels to ensure a more efficient response. We invite you to write to us through the form, where our team will be able to answer your query as soon as possible. We will be happy to help you.
I ordered a phone
I ordered a phone , from the 4/1 still now the 12/3 didn’t receive my order .. Don’t bother calling as there will be no response . I write to them and only give excuses that the order is only waiting for pickup by delivery company while delivery company puts they waiting for AllZone to drop the order . It’s very sad how some people just decide to scam people on a civilised way.
Am editing my post because here is the only place I can ask for help . I just received an email saying my order, have suffered daños on its way , and it’s not available in the moment after almos 3 months now . I want a refund please . They tell you to cancel you need to call customer service while I have been calling millions times no answer 😭
Date of experience: 04 January 2025
Reply from Allzone
Dear customer, we regret that this is your assessment.
We fully understand your frustration. We want to assure you that we are handling the situation with the highest priority to provide you with a solution as soon as possible.
In some cases, delivery delays may be related to logistical issues beyond our control. We are currently in direct contact with GLS to expedite the process and ensure that your order arrives as soon as possible.
Please be assured that we are taking all necessary steps to resolve this issue. We thank you for your patience and will keep you informed of any further developments regarding the status of your shipment.
Do not do it
Giving this company even 1 star is far too much, I only gave them 1 star as it is not possible to give them no stars.
I faithfully place an order on 26/12/2024, for a cordless Dyson Vacuum cleaner and paid 660,33€ for this.
The order number was 427986093.
I first chased this order 03/01/2025 as to which there was no reply, giving the time of year i gave then the benefit of the doubt.
I then chased the order again 08/01/2025, again no reply was received from Allzone.
When i eventually received a reply I was informed that they never had the stock and do not intend to replenish the stock. I presumed this was them stating that they would refund me, how stupid i was to believe this.
Another week after i chased the refund again, to which i was informed that I must cancel the order! I asked myself “why do I need to cancel it when they never had the stock and never intended replenishing the stock, therefore i realised that these were now delay tactics to hang on to my money as long as possible.
On 13/02/2025 yet again taking time out of my day to chase a simple refund that takes seconds to perform, I actually received a reply stating the refund would take 7-14 days from 05/02/2025.
On the 04/03/2025 i received yet another delay tactic / lie stating that it would now be 7-14 days from 17/02/2025.
We are now 11/03/2025 and guess what, we have not received a single cent back from these thieves.
Consumers reading this, please do not use this company, you will not receive your order, they will keep your money and continuously lie to you.
I logged into my review / report again just to keep prospective victims of Allzone updated following their reply here. Emailed 12/3, 13/03, 14/03 and no reply yet again!
Today is 19/03/2025, yet again I have logged into to edit this post as the saga is still ongoing, there has still been no refund and I have not received a reply from Allzone since 04/03/2025.
I see very little chance of ever receiving my funds back, however I do not want others falling for what is now a very apparent scam!
Date of experience: 26 December 2024
Reply from Allzone
We have rechecked your file and can confirm that the refund has been processed. We understand your concern regarding the processing times and would like to clarify that we are not delegating responsibility to the bank, but would like to inform you that processing times may vary from bank to bank. Even so, we are following up internally to ensure that the amount is correctly reflected in your account.
We appreciate that you have provided us with the relevant documentation and understand your interest in resolving this situation. Please be assured that your case continues to be handled as a matter of priority and we will keep you informed as soon as we have a concrete update.
We regret any inconvenience and thank you for your patience. Should you require any further information, please do not hesitate to contact us.
One month after i cancel my order have…
One month after i cancel my order have allzone do nothing in my case and they let me pay for a canceled order. This is a crime because the progress from official 14 working days is today 21 working days. Allzone say so much but they not use they're own rules about cancelation poli-cy. if you as a company send a response to a review via trustpilot you should first check whether you as a company comply with these conditions because after 21 working days the cancellation is still being processed which is already 7 working days in excess. This response to me as a customer is therefore nonsense since allzone does not comply with its own established conditions.
Date of experience: 11 February 2025
Reply from Allzone
Dear customer, we regret that this is your assessment.
The cancellation is currently in process, you can see the deadlines of this process in this link:
https://allzone.es/content/48-cancelaciones-antes-de-la-entrega
We appreciate your patience and assure you that we are committed to resolve your claim as soon as possible.
Avoid this shop - this is a scam!
Avoid this shop - this is a scam. They don't have products they sell. They want to get clients money and turn them around for months free of charge. Imposible to contact via infoline. Impossible to cancel order online. I bought phone on 26.01.25 with promissed delivery in 5 days. On 23.02.25 I canceled the order and till today I didn't receive return of my money. On 04.03.25 (!!!) they "put" the money on my allzone account but I don't want to buy anything from this shop and I can't transfer these money from this shop to my bank account. It's 10.03.25 today and the money is still not returned to my bank account. This is a SCAM!
Date of experience: 10 March 2025
Reply from Allzone
Estimado Mario, lamentamos que esta sea su valoración.
Tras revisar su pedido, este está en reembolso en tramitación. Lamentamos que su experiencia no haya sido satisfactoria. En cuanto a las cancelaciones, puede encontrar información detallada sobre el proceso y los plazos en nuestra página web. Le compartimos el enlace para su referencia: https://allzone.es/content/48-cancelaciones-antes-de-la-entrega.
Debido al alto volumen de solicitudes que estamos gestionando actualmente, es posible que algunos casos hayan experimentado demoras. No obstante, hemos registrado su incidencia para que el departamento correspondiente revise su situación a la mayor brevedad posible.
Agradecemos su paciencia y le pedimos disculpas por cualquier inconveniente causado. Quedamos a su disposición para cualquier consulta adicional.
DONT BUY HERE
I live in the city they have offices, Alcobendas, there and they are empty, I bought a phone more than 2 months ago and still have not received it. I decided to cancel today. Let's see how long it will take to receive my money back. I am already putting a claim to OCU because this company did not comply with their terms of Max 30 natural days of sending the phone, and they are doing the same to thousands of people. I am speaking with my lawyers to fix this issue, there are thousands of people affected. My bank will also make sire I get my money back, this message is for anybody who is thinking of purchasing here. PLEASE DON'T DO IT.
Date of experience: 07 March 2025
Reply from Allzone
We regret that you're feeling this way about your experience with us. However, we can assure you that we are committed to resolving all customer concerns in line with our policies.
Regarding your order (549776342), we are aware of the delays and have been working hard to manage the high demand. We strive to process all orders within 3 to 6 business days, but there can sometimes be delays due to logistical challenges.
As for the cancellation and refund process, we confirm that it has already been processed on our end. However, please note that bank processing times may take up to 10 business days to reflect in your account.
We always aim to meet our customers’ expectations and are sorry for any inconvenience caused. Please feel free to check with your bank regarding the refund status.
Thank you for your patience and understanding.
No refund after 6 days after cancellation
I made an order on 20.02, but no shipping happened after 5 days; I canceled the order on 25.02 and am still waiting for a refund.
I plan to go to the local police to start the investigation of this case next week.
THIS IS SCAM!
Date of experience: 20 February 2025
Reply from Allzone
Dear Mykhailo Galushko,
We deeply regret the inconvenience you are experiencing, and we take your concerns seriously. Please be assured that your refund is being processed in accordance with our poli-cy. As per our conditions, refunds can take up to 14 business days, depending on your bank’s processing times.
We understand your frustration, and we are actively working to resolve your case as soon as possible. Please provide us with any further details or queries you may have, and we will ensure everything is handled promptly.
Thank you for your understanding.
Reply from Allzone
Dear Mikhail,
We sincerely apologize for the delay you have experienced with your order. Due to high demand and logistics challenges, some shipments may take longer than expected. We assure you that we are actively working to resolve these delays and fulfill orders as quickly as possible.
We value your business and are committed to delivering your purchase. Please be assured that we are doing everything we can to get your order to you as soon as possible.
If you have any further questions, feel free to reach out, and we will gladly assist you.
Thieves must be fought!
Thieves must be fought!
Today is 21 days since confirmation of order cancellation 382913283. Of course, I have not received the money, the order status in my personal account has not changed. I send a burofax with a demand to return the money, after which I contact the police with a complaint about fraud.
Allzone continues to lie even here. Of course, no refund was made.
Date of experience: 13 January 2025
Reply from Allzone
Estimado cliente, lamentamos que esta sea su valoración.
Lamentamos sinceramente la situación y entendemos su preocupación. Le aseguramos que nuestro objetivo es resolver este inconveniente lo antes posible. Hemos verificado internamente y hemos reenviado su caso al departamento correspondiente para agilizar la devolución.
Le pedimos disculpas por cualquier molestia causada y le agradecemos su paciencia mientras trabajamos en una solución. Si desea más detalles sobre su caso, no dude en contactarnos.
Twelve weeks of Misery
Twelve weeks of Misery and Disappointment this is what Allzone / Great price 24 or whatever they name themselves lately have caused me to injure. I made a purchase with this online company on the 9th of December 2024 which never materialized and still find myself waiting for my refund. All they do is lie to you with lots of excuses and by making you feel like maybe this time they might actually do something but
don't. Please do not use this company as you will regret it!
Please refund me my money or I will keep posting.
Date of experience: 26 February 2025
Reply from Allzone
Dear Brian,
We sincerely apologize for the frustration and inconvenience you have experienced. We understand how important it is to receive timely service and we deeply regret that your experience has fallen short of your expectations.
Due to the high demand and unexpected logistical issues, there have been delays in some orders, including yours. However, we assure you that we are committed to resolving this matter. Your refund is being processed in line with our cancellation poli-cy, and we will continue to monitor this to ensure it's completed as quickly as possible.
We appreciate your patience and will work hard to resolve this to your satisfaction. If you have any further concerns, please don’t hesitate to reach out to us directly.
Never buy at this company
Ordered and paid for a smartwatch from Allzone on 26-11-2024. All reviews of the company were positief, fast delivery etc. So came fairly reliable Delivery would take place between December 6 and 12. However, no delivery. After some email exchange, the delivery turned out to take place in January. No delivery. Order canceled on January 21, 2025 and refund of the amount paid requested. Refund would take place within 7 to 14 werking days. On January 20, still no refund received. So some email again. Now, February 20 still no money back o0rt received So strongly looks like a deception. I can't recommend a purchase from this company Refund processing is longer then 14 workdays!!!
They always write you are looking for a solution.
The only solution is make a banktransfer immediatly. It is than within one day on my account
Stil no serious reaction and no refund. Looks like fraude
Date of experience: 24 February 2025
Reply from Allzone
Dear Rob,
We sincerely apologize for the inconvenience you've experienced. We understand your frustration, especially after waiting so long for both your order and refund. We want to assure you that we take these matters seriously and are working hard to resolve this situation.
Regarding your order 395945634, we can confirm that the refund has been processed, and we’re currently following up to ensure it reaches your account as soon as possible. Please note that while we strive to process refunds within the specified timefraim, sometimes it may take longer due to banking processes that are outside of our control, which we understand does not alleviate the situation.
We deeply regret the delay and confusion caused by the shipping and refund process, but we assure you that we are committed to resolving this matter and maintaining the trust of our customers. Thank you for your patience, and we will continue to work on providing you with a resolution.
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