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Recent reviews

Beth Milburn

Beth Milburn

Rated 2 out of 5 stars

NOT HAPPY! We went to a presentation to learn about getting out of our Wyndham timeshare. People are pushy to get you to buy timeshares but I found this company pushy as well. They make you think your kids will have to take over your payments in the event of your death for your maintenance fees that will continue to increase yearly. I found out that was not true and your kids do not have to take it over. Of course you have to make a decision at the presentation or it will cost you more. I had buyers remorse but I was past the 3 days right of recision. I emailed them but they would not let us out of our contract. I explained our situation. We paid almost $19,000 to them. I spoke with a manager named Angie Silva. She said they would work with us by paying the closing costs. They record all your conversations so they know this is true. When it got to the point of paying the closing costs Angie was no longer there. The new customer service manager is Eileen Salita. I always had to leave a message with Michelle who always answered the phone. Poor girl was put in the middle of relaying what Eileen said. She said Eileen would call me back but she had filed an incident report to get the phone recording of Angie telling me they would cover the closing costs. That was on 1/30/25. I have actually been trying to talk to someone since 12/16 and they are either in a meeting or, left for the day, etc. No has ever called me back and now they don’t even answer my calls. It’s always a recording saying no one is available and to leave a message which I have done daily since 2/3. I think they must have blocked my number. I don’t believe this company is a scam because once they get you to pay them they have Switch It do the work. One thing I was not told at the presentation was that for Wyndham they can’t just get you out of your contract they have to find another buyer which of course takes longer and you have to continue paying your maintenance fees until it’s all completed. I hope this review is helpful to anyone considering using them. I would definitely recommend seeing what other companies offer and do some comparison. Also I hope someone will actually respond to me on this review since nobody will call me back and take responsibility.

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