Papers by Dr. Evangelia (Lia) Marinakou
Journal of Hospitality and Tourism Insights
PurposeThe emergence of dark kitchens in the restaurant industry is a contemporary phenomenon, ar... more PurposeThe emergence of dark kitchens in the restaurant industry is a contemporary phenomenon, arising most recently in the context of the so-called gig economy. This new business model flourished during the coronavirus disease 2019 (COVID-19) pandemic on a global scale. Despite dark kitchens' popularity, considerable negative publicity exists in the news related to poor working conditions. To highlight this new phenomenon, this paper explores the existing literature on worker exploitation in dark kitchens in the context of the gig economy.Design/methodology/approachA systematic literature review of hospitality and tourism databases generated 1,430 articles, of which 18 met the authors' inclusion criteria for the final analysis, and 1,030 anecdotal sources, of which 47 were included. Thematic analysis was used to identify the key themes and summarise the findings to be used for further studies.FindingsThe popularity of dark kitchens as a business model is premised on the fac...
Managing People in Commercial Kitchens, 2021
Managing People in Commercial Kitchens, 2021
Managing People in Commercial Kitchens, 2021
Journal of Hospitality and Tourism Insights, 2020
PurposeIn view to the skills gap challenge in the chefs' occupation, the purpose of this stud... more PurposeIn view to the skills gap challenge in the chefs' occupation, the purpose of this study was to identify the required chefs' skills and competencies for successful careers in culinary arts management in the UK context.Design/methodology/approachA quantitative approach was employed with a survey questionnaire on competencies. Data were collected from different stakeholders with 407 valid responses presenting views on necessary competencies and skills to pursue a career in culinary arts.FindingsThis study suggests that professionals in commercial kitchens should demonstrate strong managerial and leadership skills, as well as operational and administrative. Professionalism and democratic management should be exhibited by chefs, who should further develop their emotional intelligence (EI) competency.Practical implicationsOrganizations and academic institutions should provide such training to develop managerial and leadership skills that chefs need. Organizations should rec...
International Journal of Contemporary Hospitality Management, 2019
Purpose The purpose of this paper is to provide a definition of talent and talent management in t... more Purpose The purpose of this paper is to provide a definition of talent and talent management in the luxury hotel sector with a focus on talent retention strategies. Design/methodology/approach A qualitative approach was used and 27 face-to-face semi-structured interviews were conducted with managers in luxury hotels in four countries (the USA, the UK, Australia and Greece). Findings Talent refers to those who “go above and beyond”. Talent retention strategies in luxury hotels include a friendly, family-oriented and open access culture, teamwork, compensation, succession planning and training and development. A hybrid exclusive and inclusive approach to talent management (TM) is proposed with the implicit engagement of the individuals. Practical implications Luxury hotels should choose TM practices that fit the organizational culture with a focus on retention strategies that are tailor-made to the individual or groups of individuals. Opportunities to progress, succession planning and...
International Journal of Contemporary Hospitality Management, 2018
Purpose This study aims to conceptualise how the occupational socialisation of young chefs is con... more Purpose This study aims to conceptualise how the occupational socialisation of young chefs is conducted in Michelin-starred restaurants in Great Britain and Ireland; the key role of banter and bullying in this process is explored and critically discussed. Design/methodology/approach This qualitative research critically discusses the data from 54 in-depth, face-to-face interviews with male and female Michelin-starred chefs in Great Britain and Ireland. A flexible interview guide was used to ensure all key areas, and topics discussed earlier in the literature review were covered. The rich data from the interviews were categorised in four different themes. Findings Drawing upon the fieldwork, fresh insights into the social structures, processes and group dynamics which underpin the socialisation process of young chefs are revealed in the participants’ own words. Four areas emerged from the usage of thematic analysis: occupational status, discipline and hierarchy in kitchen brigades, ge...
Advances in Human Resources Management and Organizational Development
The dynamic nature of the management function in global business today and the realisation that w... more The dynamic nature of the management function in global business today and the realisation that what works effectively in one country may not be as efficient in another has led management scholars and practising managers in continuous efforts to enhance their understanding of this environment and its effects to managers. This chapter explores management across cultures. The discussion starts with the origen and definition of cross cultural management; then it is focused on the study of the International Human Resources Management (IHRM). The final part discusses the profile of the international managers and the competencies needed to cope with the multiple challenges they are faced with in overseas assignments.
Advances in Human Resources Management and Organizational Development
The increasing convergence of technology and health care is ushering in a new era of digital tran... more The increasing convergence of technology and health care is ushering in a new era of digital transformation in the way patients interact with healthcare professionals. The surging market is forcing healthcare organizations to continuously leverage technology to modernize medical care, reduce manual handoffs, and reduce costs. However, the success rates have not been very encouraging. This is significantly due to lack of proper attention to organization change management by leadership. By performing an in-depth analysis of affected leading hospital chains in India, this chapter deduces how leadership can help foster better change adoption throughout the lifecycle of technology implementation in healthcare organizations.
International Journal of Contemporary Hospitality Management, 2017
Purpose The purpose of this study is to conceptualise how the occupational identity and culture o... more Purpose The purpose of this study is to conceptualise how the occupational identity and culture of chefs is constructed and maintained through both work and social interaction. Design/methodology/approach The study follows a qualitative interpretivist approach; in total, 54 unstructured, in-depth, face-to-face interviews were conducted with Michelin-starred chefs in Great Britain and Ireland. Findings Drawing upon the fieldwork, fresh insights into the social structures and processes which underpin the creation and maintenance of the occupational identity and culture of chefs are revealed in the chefs’ own words. Research limitations/implications This study generates empirical data that inform contemporary debates about the role of work in identity formation with particular emphasis on the induction–socialisation process. In addition, the findings of this study suggest that identity and culture are interrelated in the sense that the cultural components of an occupational culture ope...
International Journal of Technology Diffusion, 2016
Social media is used in many higher education institutions for educational purposes in numerous n... more Social media is used in many higher education institutions for educational purposes in numerous new and innovative ways. However, in Bahrain the number of higher education students who are aware of and use social media is not clear. It was therefore necessary to conduct an empirical study that would investigate the students' use of social media in higher education in Bahrain. Moreover, the actual adoption of social media in everyday learning situations still remain underexplored, especially in higher education settings. This paper describes a study conducted to investigate the influence of social media use by student in Bahrain. The aims of this study are to assess students' level of familiarity, engagement and frequency of use with social media. The data was collected using two questionnaires. The findings indicate that social media has introduce a new culture of learning among students. In addition, social media applications which are on the increase in usage by students f...
The vulnerability of the tourism industry to natural catastrophes and pandemics is well documente... more The vulnerability of the tourism industry to natural catastrophes and pandemics is well documented, with scholars emphasizing the critical role of crisis management. Several approaches have been proposed focusing on the strategic macro-level perspective at the destination. In contrast, little has been written about the micro-level operational aspects at the establishment level and the role of general managers (GMs). This study espouses that GMs' knowledge, skills and abilities, fortified by their vast experience and resilience, are all vital to the survival of the business in times of crisis; it therefore seeks to explore the role GMs can play in mitigating the effects of the COVID-19 pandemic on the luxury hotel sector. Fifty semi-structured interviews were conducted online with GMs from 45 countries. Our findings, of interest to industry stakeholders, can enhance conceptual capital in this emerging field, and provide suggestions on how to reboot the sector on a global scale.
International Journal of Contemporary Hospitality Management, 2021
Purpose – This study explores the role General Managers (GMs) play in mitigating the effects of t... more Purpose – This study explores the role General Managers (GMs) play in mitigating the effects of the unprecedented COVID-19 pandemic. Design/methodology/approach – Qualitative structured interviews conducted online with 50 hospitality GMs from 45 countries are used to explore the impact of the pandemic on the industry’s operational norms, and the role of managers in both managing the crisis and planning contingencies for recovery. Findings – Our findings enhance the conceptual capital in this emerging field and provide insights on how GMs behave during crises. Four related sub-themes emerged from the data analysis, namely contingency planning and crisis management, resilience and impact on GM roles, the impact on hotels’ key functional areas, and some GMs’ suggestions for the future of luxury hospitality. Research implications – This study generates empirical data that inform contemporary debates about crisis management and resilience in hospitality organizations at a micro-level ope...
Managing People in Commercial Kitchens
Managing People in Commercial Kitchens
Managing People in Commercial Kitchens
Managing People in Commercial Kitchens
Managing People in Commercial Kitchens
The hospitality and tourism industry in Bahrain is predicted to grow over the coming years with t... more The hospitality and tourism industry in Bahrain is predicted to grow over the coming years with the development of new five star hotels, which will create new jobs to the Bahraini economy within the next 4-5 years. Currently there is limited provision of hospitality and tourism education, which is offered mainly at vocational level. This paper presents the potential of developing a hospitality and/or tourism programme in higher education in Bahrain. In-depth interviews with key stakeholders were conducted to explore the potential of such a programme in Bahrain. The findings suggest that there are skills gaps in two key areas, generic and soft skills. It also proposes that there is an opportunity to establish a hospitality programme at Bachelors level that should be supported with collaboration with an international institution to enhance the curriculum design and facilitate the programme development. Finally, public awareness is vital to support the image and the prestige of employm...
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Papers by Dr. Evangelia (Lia) Marinakou