At Granicus, we know your work is essential and we’re dedicated to helping you do your job better. We strive to consistently exceed expectations while ensuring your continued success with our solutions. We work through resolution and provide tools and resources that empower you to learn and accomplish more.

Get help how and where you need it. We offer omnichannel support via our Support Portal, chat, phone, and email. When you use our Support Portal, you’ll be able to submit a ticket and track all your cases in one place.

In addition to our extensive regular support hours, we offer dedicated live events and critical support for those situations that just can’t wait. Additional resources are available on demand through our Knowledge Base, govCommunity, and Granicus University. 

Our passionate support team offers a full range of expertise and resources. To provide a more seamless experience, you’ll have one point of contact throughout your support journey. Serving as your support advocate, they’ll see your case through to resolution and provide you updates along the way.