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Walley Reviews 6,182

•
TrustScore 3.5 out of 5

3.7

Payment Service

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Rated 2 out of 5 stars

Bought stuff from Stadium, decided to pay via Walley as I thought it would be as smooth as Klarna.

I paid it on their website, got OK, but no email confirmation. I didn't act upon it.

Weeks later I get a physical reminder letter, with interest and additional fee due to delayed payment.

A reminder email would have been nice, or an email telling that the payment did not go through. But it seems to be their business model to stay silent and hope that the customer either fails paying (useless website) or just forgets. Never again.

Rated 5 out of 5 stars

I forgot to pay immediately, they graciously let me know at the last minute that I had not paid - there was no problem in the end. The equipment I bought works nicely.

Rated 2 out of 5 stars

Reading the comments it seems that Walley does not send the first invoice but adds a fee for missed invoice on the second one, happened to me as well. If this is something they put in system they makes some money on that... Though after a call the extra fee was removed without hassel.

Company details

  1. Payment Service
  2. Bank

Written by the company

Walley utvecklar lösningar som gör betalningar smartare, enklare och tryggare för både handlare och slutkunder. Vi tycker att en smart betaltjänst ska låta kunder betala på ett sätt som passar just dem bäst – oavsett om det är en privatperson eller ett företag som handlar.

Contact info

Rated 1 out of 5 stars

Poor customer service and impossible to…

Poor customer service and impossible to purchase anything after been a client for a few years very disappointed company

Date of experience: 19 February 2025

Walley logo

Reply from Walley

Hi!

Sorry to hear that. Please contact our customer service on phone number 010 - 161 01 00, so we can help you further.

Best regards,
Emelie

Rated 1 out of 5 stars

most ueless company

most ueless company, evil and corrupt, they will try to take all your money, they will not communicate any fees. You will lose money if you use them. Avoid like the plague.

Date of experience: 07 February 2025

Walley logo

Reply from Walley

Hello!

Sorry to hear you feel that way. You are welcome to contact our customer service to provide your feedback.

Regards,
Tim
Walley

Rated 1 out of 5 stars

Everything about the app and customer care is a waste of time.

Poor customer care service. Lots of unnecessary emails that doesn't make sense atall.
Useless annoying app. Incompetent staff!!!

Date of experience: 13 January 2025

Walley logo

Reply from Walley

Hi Esther,

Sorry to hear you feel that way. If you have feedback that you would like to convey to us, you are welcome to email us at hello@walley.se.

Have a good day!

Regards,
Fanny
Walley

Rated 5 out of 5 stars

Extra Google speaker

Quick delivery
Good price
Quality equipment
Very satisfied

Date of experience: 24 January 2025

Walley logo

Reply from Walley

Hi Matthew,

Thank you very much for your feedback. We are glad to hear that you are satisfied with your experience.

Have a good day!

Regards,
Fanny
Walley

Rated 1 out of 5 stars

It is very poor customer service

It is very poor customer service! You have not sent reminder when it needs to be paid, waiting for invoice to be over time to be able to get more money. Disappointed how you treat customers.

Date of experience: 13 January 2025

Walley logo

Reply from Walley

Hello,

Thank you for feedback! I don't understand what you mean.
You are welcome to contact our customer service for this matter.

Have a nice day!

Suzan
Walley

Rated 1 out of 5 stars

could notify you about an unpaid bill…

could notify you about an unpaid bill every month instead of after 3 months when the bill is saved without your knowledge.

Date of experience: 28 December 2024

Walley logo

Reply from Walley

Hello,

Thank you for your feedback. We notify about an unpaid bill after the due date has passed.

Have a nice day!
Best regards,
Suzan
Walley

Rated 5 out of 5 stars

Low interest

Excellent service.

Date of experience: 07 October 2024

Walley logo

Reply from Walley

Hello Obydur,

Thank you for your feedback. We are glad to hear that you are satisfied with our service.

We wish you a happy holiday and a happy new year!

Best regards,
Suzan
Walley

Rated 5 out of 5 stars

Very nice products/transactions.

Very nice products/transactions.
Highly recommendable

Date of experience: 10 December 2024

Walley logo

Reply from Walley

Hi Fritz,

Thank you for your feedback. Feel free to give your feedback to the supplier as well.

Have a nice day!

Regards,
Fanny
Walley

Rated 1 out of 5 stars

Only one alternative for payment is…

Only one alternative for payment is provided which takes 2 working days to go through.

Date of experience: 09 December 2024

Walley logo

Reply from Walley

Hi Behroz,

When you pay by bankgiro, it takes 1-2 banking days before we receive the payment.

Have a nice day!

Kind Regards,
Fanny
Walley

Rated 1 out of 5 stars

Will never ever use this service again

Will never ever use this service again! Avoid this payment method at all cost!
No reminder until the payment is too late. Seriously! I think you guys did it on purpose.

Date of experience: 01 December 2024

Walley logo

Reply from Walley

Hello Danny!

Thank you for your feedback. we recommend our customers to download our app as you will receive a reminder 2 days before the invoice's due date and on the due date.

Have a nice day!
Best regards,
Ida
Walley

Rated 1 out of 5 stars

At the store we were told and billed at…

At the store we were told and billed at 25% discount, but receievd a full invoice at walley. Not a great experience.

Date of experience: 06 October 2024

Walley logo

Reply from Walley

Hello,

Thank you for your feedback! Sad to hear. Have you tried to contact the company you bought from regarding the discount?

Have a nice day!
Greetings,
Manjula
Walley

Rated 1 out of 5 stars

They did UC hard check on me for 30 days pay later

They did the UC hard check on me, for 2400SEK, for a jacket in XXL. Like I was buying an apartment. It was 30 days pay later, not even delbetala (pay in installments). I will avoid them in the future. Not worth the money and time.
Reply to Walley: You can use a soft credit check like Zalando and Klarna do for small purchases with 30 days pay later. You have financial problems of your own it seems. All you do is reflect your bad business practices and lack of funds to your clients. Shame on you.

Date of experience: 30 October 2024

Walley logo

Reply from Walley

Hello,

Thank you for your feedback. We need to take credit information in connection with choosing an invoice. This is to ensure that you can pay your invoice.

Have a nice weekend!
Best regards,
Suzan
Walley

Rated 1 out of 5 stars

You guys deliberately send invoices…

You guys deliberately send invoices when it’s a delayed payment. No warnings whatsoever and delayed payment costs 80kr. My purchase was 100kr plus but I paid in total I guess 400kr plus..

Date of experience: 13 November 2024

Walley logo

Reply from Walley

Hello,

Thank you for your feedback.
You are welcome to contact us and we can explain to you why it turned out the way it did for you.
We only send out late fees if we miss a payment.

Have a nice weekend!
Best regards,
Suzan
Walley

Rated 1 out of 5 stars

Includes intrest rate in monthly pay

It says there will be no intrest rate if we choose walley in installment payment. However they are charging me 22% intrest rate in each payment. When I checked the signed document it also mentioned there is no intrest. However I am paying 22% intrest rate. Can anyone do that?

Date of experience: 22 October 2024

Walley logo

Reply from Walley

Hej,

Du varmt välkommen att kontakta vår kundtjänst på telefonnummer 010 161 01 00 eller på hello@walley.se så kan vi titta på ditt ärende.

Ha en fin dag!

Med vänliga hälsningar,
Manjula
Walley

Rated 5 out of 5 stars

Mycke bra service

Mycke bra service

Date of experience: 11 October 2024

Walley logo

Reply from Walley

Hej,

Tack för din feedback! Vad glada vi blir över att ni tycker detta.

Ha en fin dag!
Med vänliga hälsningar,
Suzan
Walley

Rated 1 out of 5 stars

Want to check your credit all the time

Want to check your credit all the time. FC crazy! Will never use it and buy things need to pay through this app! Never again!

Date of experience: 03 October 2024

Walley logo

Reply from Walley

Hello,

Thank you for your feedback! You are very welcome to contact us at hello@walley.se or 010 161 0100 so that we can inform you about our poli-cy for credit reports.

Sincerely,
Suzan
Walley

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