Nigel is the Professor of Quality Systems at Massey University, and leads a group undertaking research and delivering post graduate education in quality management, performance improvement and Business Excellence.  He is a Senior Member of the American Society for Quality, a Fellow of the Chartered Quality Institute, Certified Six Sigma Master Black Belt, and a member and former President of the New Zealand Organisation for Quality.  He is an Associate Editor of the Routledge Journal Total Quality Management and Business Excellence.  He began his association with quality management in IBM PC manufacturing in the late 1980s, later working as a Quality Engineer in aeroengine component forging before taking his first lecturing position with Glasgow Caledonian University in 1992.  He emigrated to NZ and Massey University in 2003.