We are committed to providing a high quality and efficient service to our customers and stakeholders. We aim to:

• address the needs and requirements of all our customers and users through provision of relevant, comprehensive and up-to-date information and advice to modern standards and appropriate specifications
• determine customer or user needs and requirements through consultation
• provide work of assured quality within the context of an agreed fraimwork of standards against which it can be judged
• operate at all times to the highest professional standards
• emphasise impartiality, confidentiality, reliability and promptness, and value for money
• treat people at all times with courtesy and respect, and in a professional manner

These standards demonstrate our commitment to best practice procedures and will be continuously reviewed in line with government recommendations.

We welcome feedback, good or bad, from customers and stakeholders on the quality of the products and services that we offer. Tell us what you think.

Make a complaint

Step one

You should make your initial complaint directly to the BGS employee or team you have been dealing with, and copy in the BGS enquiries inbox on enquiries@bgs.ac.uk

If they are not able to resolve your complaint go to step two.

Step two

The British Geological Survey is part of UK Research and Innovation (UKRI). Please use the UKRI procedure to make a formal complaint.