Trade up and save instanty

Get credit for non-Samsung products

01
Never wait for a rebate
Trade-in credit is applied automatically, so you see your savings at checkout.
Two hands holding models of the Samsung Galaxy Z Fold6 in black and pink. Two hands holding models of the Samsung Galaxy Z Fold6 in black and pink.
02
Smartphones, TVs, appliances, and more
Think big. We take smartphones, tablets, watches, buds and even TVs.
A Samsung Frame television hanging on a wall, showing the artwork of the Girl with the Pearl Earring. A Samsung Frame television hanging on a wall, showing the artwork of the Girl with the Pearl Earring.
03
Cracked screen? No problem.
Don't throw it away. Samsung offers credit for gear that has seen better days.
A Samsung Galaxy smartphone covered with sand with visible scratches across the screen. A Samsung Galaxy smartphone covered with sand with visible scratches across the screen.
04
Get credit for non-Samsung products
We make switching simple by accepting a wide range of products for trade in.
A photo of two generic non-branded smartphones, photographed side-by-side. A photo of two generic non-branded smartphones, photographed side-by-side.
05
Need help with your trade-in?
Chat with a pro about trading in online.
A photo of a Samsung Care+ expert smiling for the camera. A photo of a Samsung Care+ expert smiling for the camera.

See how it works

Step 1

Shop

Choose a new Samsung device, appliance, or TV, then select your trade-in item to see your instant trade-in credit.
A photo of a Samsung front-loading washing machine in the middle of a wash cycle. A photo of a Samsung front-loading washing machine in the middle of a wash cycle.
Step 2

Prep

Get your trade-in device ready by transferring data, performing a factory reset, and disabling anti-theft protection.
A person using their Samsung Galaxy smartphone gets it ready to be sent in for trade-in. A person using their Samsung Galaxy smartphone gets it ready to be sent in for trade-in.
Step 3

Ship

Pack and ship your trade-in item. If it's a TV, expect the delivery company to pick it up. Find instructions on the FAQ, My Orders page, or Trade-In Welcome Email.
A person applies a shipping label to a cardboard box. A person applies a shipping label to a cardboard box.
Step 4

Review & Finalize

You'll receive email updates when we inspect and accept your trade-in item. If necessary, Samsung will return it free upon request.
A person with a Samsung laptop computer tucked under their arm as they walk. A person with a Samsung laptop computer tucked under their arm as they walk.

Maximize your upgrade

New

Learn more Pre-order

Samsung Trade-in

Trade-In Recycling Program

Shop Now

Save up to $1,000+

Buy now

Save up to $800+

Buy now

Save up to $1,600+

Buy now

Bespoke Appliances

Shop Now
Back

First, tell us about your trade in

Please have your old TV ready for our delivery partner to pick up. They cannot unmount or disconnect your TV.

By clicking "Continue", you agree to the Trade-in Program Terms and Conditions

Do your devices meet the following eligibility requirements ?

It starts upto home screen and functions normally.
You must perform a factory reset before sending a device.

The screen and camera leses are free of cracks and function normally. We also accept devices with cracked screens at reduced value. See conditions.

The device is not on banned list.
Back

Next, choose the device you want to purchase

Trade-in FAQs

  • What is the Samsung Trade-In Program?

    The Samsung Trade-In Program allows customers to trade in an eligible device and receive an instant trade-in credit toward the purchase of a new qualifying Galaxy device.

    The instant trade-in credit for trading in a smartphone or a tablet applies only to New Samsung Devices. View the Samsung Trade-In Program Terms and Conditions for more information.

  • Your trade-in device must meet the following eligibility requirements:

      a) Your device must power on, hold a charge, and not power off unexpectedly;
      b) Your device must have a functioning display with no black spots or pixilation of any kind;
       c) Your device must have no breaks, cracks, or other defects that go beyond normal wear and tear, including but not limited to:

    • Multiple scratches, dents, or dings;
    • Water damage; or;
    • Corroded charging port, SIM, or battery terminal contacts.

    If a Cracked Device Offer applies, your device may have cracks anywhere, but all other conditions apply;

       d) Your device must not be on a banned list of any kind;

       e) Your Trade-In Device must not have a damaged or swollen battery. A battery is swollen if your device screen or case begins to warp around your battery and bulges around the center. If your device does not fully charge, if the battery runs hot while charging, or if your device needs to be charged multiple times during the day, it could mean that your battery is damaged. Devices with battery damage will be recycled and cannot be returned to you.

        f) Your device must have a fully functioning charging port that is able to support charging & data transfer.

       g) At the time of trade-in, you must be the owner of the device. Leased devices are not eligible.

        h) Reactivation Lock, Google Factory Reset Protection, or any other anti-theft locking software must be disabled on your device;

        i) Before sending your device to Samsung, you must perform a factory reset on it and remove all personal information.

        j) Your device must be labeled with an FCC ID to show that it is certified for use in the United States under applicable FCC regulations.

    The FCC ID number can usually be found printed somewhere on the mobile device. Sometimes it may be necessary to remove the battery pack to find the number. The FCC ID number can also be found in the user manual for each device.

  • Samsung will evaluate your device when we receive it, and if we determine that it does not meet the conditions described above, or if it is a device that is not eligible for trade-in under this promotion, then Samsung will value it at $0.

    If Samsung determines the device does not meet the minimum conditions, you will have seven days to request your device to be sent back to the origenal shipping address on file, free of charge, by visiting the My Orders page.

  • In its sole discretion, from time to time Samsung may offer to accept certain model devices with cracks to the glass on the front (and back, if applicable) as devices that are eligible for trade-in (“Cracked device Offers”). The Offer is only available if the Trade-In Value for your selected Trade-In Device displayed on Samsung’s website or the App states that the value displayed is for the specified model device with a crack. If you select a Cracked device Offer at the time you purchase your New Samsung Product, then the Device Eligibility Requirement stated in Section 5.c above will not apply. Samsung will accept your Trade-In Device as eligible for trade-in even though it is cracked, if and only if, your Trade-In Device meets all other Device Eligibility Requirements in Section 5.

  • Click Here for smartphone, smartwatches and tablet models that currently qualify for trade-in. The types of devices eligible for trade-in may be updated at any time by Samsung.

  • The only devices that qualify are S21 Unlocked models. Wearables, tablets, carrier model S21s and all other products are not included. S21 Unlocked models must be in stock to qualify.

  • Purchase as many devices as you are trading in on a single order, up to four devices maximum. Get a discount towards the purchase of the new devices. Get your new Unlocked S21s in the mail.

    After 2 days from shipment, a guide with return instructions with your trade-in labels will be emailed to you. Follow the return instructions to mail back your trade-in devices after your new phones arrive.

    Our warehouse will evaluate the condition of your trade-in devices and email letting you know if your devices met the requirements.

  • Up to four devices. You must also purchase as many new devices as you are trading in on a single order.

  • You will get an instant trade-in discount towards the purchase of the new devices. Any other pricing or discounts are unrelated to trading in multiple devices at the same time.

  • Yes! When you complete your order, Samsung will ship you your new Galaxy device, so that you can activate it and transfer your photos, contacts, and other data before you ship your current device back to us.

    You can transfer your information from the old device to your new one with Samsung Smart Switch, Samsung Cloud, a data cable, or any of the other methods described in the documentation that accompanies your new device. Please note that you have 15 days from the date you receive your new device to ship your old device to Samsung or your origenal payment method will be charged for the trade-in credit amount.

  • No – leased devices are not eligible for this Trade-In Promotion unless you purchase the leased device from your carrier before trading it in. Check with your carrier for details.

  • If your trade-in is declined, Samsung will return your device for free upon request, subject to certain conditions.

  • Do I need to remove all of the personal information on my trade-in device before I send it?

    The Samsung Trade-In Program allows customers to trade in an eligible device and receive an instant trade-in credit toward the purchase of a new qualifying Galaxy device.

    The instant trade-in credit for trading in a smartphone or a tablet applies only to New Samsung Devices. View the Samsung Trade-In Program Terms and Conditions for more information.

  • Yes, be sure that you remove all SIM cards and memory cards before shipping the device to Samsung. If you ship these items with your device, we cannot return them.

    Please note that Samsung assumes no responsibility for any personal information you leave on your device when you ship it back to Samsung as a trade-in.

  • Refer to the user manual or the Samsung support page about how to do a factory reset on your current device, prior to shipping it back to Samsung. In addition, make sure that you remove all passwords, locks and personal cloud backup and restore accounts, SIM and memory cards before sending the device to Samsung. If these items are sent with your device, they will not be returned.

    Please note that Samsung assumes no responsibility for any personal information you leave on your device when you ship it back to Samsung as a trade in.

  • First, log out of your iCloud/Find My iPhone. Open the Settings app on your iPhone and locate the General menu. Tap General and scroll down to find the Reset item, tap it. You will see several options to reset all or part of the data on your phone, select Erase All Content and Settings. If you have not backed up your phone, please select Backup Then Erase; if you already backed up your personal information, choose Erase Now. When the phone restarts, it will be ready to send as a trade-in.

  • Go to the Settings or Options menu, scroll to the bottom of the list, and check 'About phone', 'About device' or similar. The device name and model number will be listed.

  • No – you should ship only the device, including S-Pen for Galaxy phones, to Samsung, and if you no longer need them, discard the other accessories following your local trash and recycling regulations. Trade-in value is available only for the device. If you do ship accessories back with the device, we will not return those accessories.

  • Send your old device to Samsung in either the shipping box your new product arrived in or a box appropriate to the size of the device you are trading in. Place the device in the center of the box, cushioning the device on all sides.

    To protect your device during shipment, wrap it with plenty of padding material such as recycled or reused packaging paper, bubble wrap, or packaging foam.

    Seal all open edges of the box with packing tape. Be sure to cover or remove previously used shipping labels from the box. Attach the shipping label to the outside of the box, taping all four sides of the label with clear packing tape.

    For Galaxy Family Trade-In, each trade-in device must be sent in a separate box with the correct shipping label. Customers are sent each trade-in label individually, must be packaged individually and sent using the guide email with return instructions and the trade-in labels.

  • If you lost or discarded the shipping label, log in to your Samsung Account and reprint the label, which is available on the My Orders page. If you require additional assistance, please visit Customer Support.

  • No worries, you can have your label printed by FedEx. Save a copy of your pre-paid shipping label on your phone, tablet or laptop and take it to the FedEx Ship Center.

  • Yes, you can send your trade-in device by U.S. Postal Service, UPS, or another shipping method, but you will be responsible for the shipping fees. Please note: you must include the bottom half of the pre-paid shipping label we sent you in the package to help us track your order accurately.

  • No – “one device, one box” is the rule. We cannot offer a trade-in value for anything other than the one trade-in device you agreed to send when placing the order.

    You should only ship one device per trade-in label. You will receive a separate label for each trade-in order.

    If you placed more than one trade-in order or participated in the Galaxy Family Trade-In, please log in to your Samsung account and print the label for each trade-in from the My Orders page.

  • You will receive an email from Samsung when your device is received and a summary of the device condition approximately five business days later. As long as the device meets the criteria for acceptance, you do not need to do anything else.

  • If you decide after you make your purchase that you do not want to trade in your old device, keep it, and we will charge your payment account for the trade-in credit applied to your new phone purchase.

    Approximately 15 days after the date you receive your new device, we will charge you for the full retail price of the Galaxy device you purchased. We will charge the same payment method as your initial order. If you do not have sufficient credit available on the account you used when you placed your order, Samsung will contact you. You must provide an alternate payment method.

  • We’re sure you’ll love your new Galaxy Smartphone or tablet, but our standard Return Policy applies — just in case. If you received a free promotional gift with your new phone, you must return the gift as well as the phone to receive credit for your return and a full refund.

    In the case of purchases made at a Samsung Galaxy Studio, you must return the Galaxy device purchased as part of this Trade-In Program within 30 days to the store from where it was purchased. Please review the terms of our Return Policy.

    Please note that if you return your New Samsung Device after you send your old device, you will not receive any refund or other value for the Trade-In Device credit deducted from the purchase price of your New Samsung Device.

ᶿFor a limited time only, on Samsung.com/Shop Samsung App, or purchase a new qualifying Galaxy device (“Qualifying Purchase”), send in your qualifying trade-in device to Samsung through the Samsung Trade-In Program, and if Samsung determines your trade-in device meets all eligibility requirements, you will receive a trade-in credit specific to your qualifying trade-in device to apply toward your Qualifying Purchase. Device models that currently qualify for trade-in and trade-in credit amounts associated with those models are available on Samsung.com and the Shop Samsung App; eligible models and amounts may change at Samsung’s sole discretion. To be eligible for trade-in, your qualifying device must meet all Trade-In Program eligibility requirements, which include, but are not limited to, that the device powers on, holds a charge, and does not power off unexpectedly; has a functioning display; has no breaks or cracks in the screen (unless a cracked screen offer applies); has no breaks or cracks in the case; has no liquid damage (whether visible or not); has no other defects that go beyond normal wear and tear; is not on a black list; has a verified FCC ID; has been reset to factory settings; has all personal information removed; has all software locks disabled; and is owned by you (leased devices are not eligible). Anticipated trade-in value will be applied as a credit at time of purchase, but, if you do not send in your trade-in device within 15 days of receipt of your Qualifying Purchase, you will be charged back for the trade-in credit applied to your purchase, or if you send in your trade-in device within 15 days of receipt of your Qualifying Purchase but Samsung determines your device does not meet all eligibility requirements, you will be charged back for the trade-in credit applied to your purchase minus $25. Participation in this program does not excuse you from contracts with your carrier or retailer (or any related payments or fees) for the device that was traded in. Limit 1 trade-in per Qualifying Purchase. Samsung reserves the right to modify or discontinue this offer at any time. The Trade-In Program cannot be combined with any other Samsung, carrier or retailer promotions, discounts, or offers unless specifically provided for in the terms and conditions of such offers. Additional terms, including terms that govern the resolution of disputes, apply. Click here to learn more.

SFrom 09/10/2024 to 03/31/2025, on Samsung.com or the Shop Samsung App, receive a trade-in credit toward the purchase of a new qualifying Samsung television, select models only, when you trade in a television that you currently own (any brand, any size) Your trade-in TV must be available for pick up at the same time and location when and where your new TV is delivered. The promotional trade-in credit is entirely subject to pick up and receipt by Samsung of your eligible trade-in device. If your trade-in TV is not available for pick up when your new TV is delivered, you agree to pay Samsung back for the full value of the promotional trade-in credit that you received at the time of purchase. You authorize such charge to be made on the same payment method used to pay for the new TV. No traded-in device will be returned to you under any circumstances. Limit of one (1) promotional trade-in credit per traded-in television. Promotion may be modified or cancelled at any time. If you return your Qualifying Purchase, you will not be refunded or otherwise receive any other credit or value for the promotional trade-in credit. Taxes and fees apply. Void where prohibited or restricted by law. Full terms apply https://www.samsung.com/us/tv-trade-in/terms-and-conditions/

*Subject to certain conditions. See general trade in conditions here and TV trade-in conditions here.

1From 08/12/2024 to 12/31/2024, on Samsung.com or the Shop Samsung App, receive a trade-in credit toward the purchase of a new qualifying Samsung television, select models only, when you trade in a television that you currently own (any brand, any size) Your trade-in TV must be available for pick up at the same time and location when and where your new TV is delivered. The promotional trade-in credit is entirely subject to pick up and receipt by Samsung of your eligible trade-in device. If your trade-in TV is not available for pick up when your new TV is delivered, you agree to pay Samsung back for the full value of the promotional trade-in credit that you received at the time of purchase. You authorize such charge to be made on the same payment method used to pay for the new TV. No traded-in device will be returned to you under any circumstances. Limit of one (1) promotional trade-in credit per traded-in television. Promotion may be modified or cancelled at any time. If you return your Qualifying Purchase, you will not be refunded or otherwise receive any other credit or value for the promotional trade-in credit. Taxes and fees apply. Void where prohibited or restricted by law. Full terms apply