Support and Help center
VideoLAN is free and open source software; and is not backed by any company.
Developers are mostly volunteers.
Therefore, please remember that every user support
is provided by volunteers doing it in their free time.
Noone owes you an answer to your question.
You are here for:
Update Warning Concerns
If you want to contact us about the update warning, as pictured above, you may encounter on Windows platforms
Click here for more informationDocumentation
FAQ
If you have any questions about VideoLAN or about VLC media player, you should always start by reading the Official FAQ.
Documentation
You can access our Documentation, especially the VLC User Documentation.
You can also check our Good old community-driven knowledge base.
Help and Support
You have a Usage Problem
If you have problems using our software, you should:
- Search the FAQ & Support page of the VLC User Documentation
- Use the Community-driven troubleshooting guide
- Search the official forum for an answer
- Read the Wiki
You want to ask a question
To ask a question, you need to prepare a correct report using the VLC report page.
Then ask your question, on:
- Our Forum, in the correct section
-
Our live-chat IRC channel on the Libera.chat Network:
Server:irc.libera.chatChannel:#videolanUse the KiwiIRC Web interface, if you don't have an IRC client at hand.
Reporting bugs
and feature requests
Please read our reporting bugs policy.
VLC bug tracker
Go to the VLC bug reporting site.
VLMC bug tracker
Go to the VLMC bug reporting site.
Consulting services
If you are a professionnal, and need services around our products, some companies provide professionnal support. They are listed on the consultants page.
Contacting the team
For other matters, see the contact page.
