A helpline, or switchboard, is a telephone service which offers help to those who call. Many helpline services now offer more than telephone support - offering access to information, advice or customer service via telephone, email, web or SMS.[1][2] The word hotline is also sometimes used to refer to a helpline. A helpline can provide emotional support to a person in distress in its minimalistic form. It may help the individual.
Services include:
- user assistance, for example computer software support
- telephone counseling, medical hotlines, insolvency hotlines, crisis hotlines and many other types of hotlines.
See also
edit
References
edit- ^ "Definition of Helpline". Dictionary.com. Retrieved 14 December 2016.
- ^ "What is a Helpline?". Volunteer Emotional Support Helplines#IFOTES - International Federation of Telephone Emergency Services. Archived from the original on 30 December 2017. Retrieved 13 January 2017.
External links
edit
Look up helpline in Wiktionary, the free dictionary.