What is the best web browser to use for All Access?
While all browsers are technically compatible with All Access, they are not all made equally. We strongly suggest using Google Chrome for the best experience whether you are on a Mac or Windows computer. Please download it at https://google.com/chrome
How can I watch All Access events on my mobile device?
It's very easy to watch streaming events and on-demand content on your mobile device. In your mobile browser of choice, go to the All-Access page and the page will be completely mobile accessible. You can watch or listen to the game while you're on the go by accessing the same All-Access page that you would access on your desktop device at home.
What happens if the video has not started yet and my event is supposed to begin shortly?
No worries, the video will likely begin only a few moments before the event begins. If you are not receiving video and the convocation is supposed to have started, please try refreshing your internet browser.
Deleting cache from browser?
If you are having difficulty accessing All-Access video content, you should clear out your browser's cache. If you receive a "Page Cannot Be Displayed" or similar error message, deleting your browser's cache may solve the problem. Here is how to clear the cache in the most popular browsers supported by All-Access:
Internet Explorer
- Click on the Tools menu and select Internet Options
- In the General Tab, under the Browsing History section, click Delete
- Click the Delete Files button next to Temporary Internet Files
- Click Yes
Firefox (PC and Mac)
- Click the "Tools" menu
- Select "Clear Recent History"
- Select "Everything" in the drop down menu on the top right of the new window
- Click on the arrow next to "Details" to list more options
- Check the box next to "Cache" and click on "Clear Now"
Google Chrome (PC)
- Click the Tools menu
- Select "Clear browsing data"
- Check the box next to "Empty the cache"
- Click "Clear Browsing Data"
Google Chrome (Mac)
- Click the Chrome menu
- Select "Clear browsing data"
- Check the box next to "Empty the cache"
- Click "Clear Browsing Data"
Safari 6
- Click the Safari menu and select Preferences
- In the Preferences menu click on the "Advanced" tab
- Check the box next to "Show Develop menu in menu bar"
- In the Develop menu that is now available, select "Empty Caches"
How do I enable cookies on my browser?
Below are directions on how to enable cookies on the most popular browsers supported by MLB.com:
Internet Explorer
- Click on the Tools menu and select Internet Options
- In the Privacy tab, the bar on the right slides up or down, setting the cookie level
- Configure your browser to accept cookies, at your preferred level
Firefox (PC)
- Cick on the Tools menu
- Select Options
- Click the Privacy tab
- Check "Accept cookies from sites"
- Click OK
Firefox (Mac)
- Pull down the Firefox menu and select Preferences
- Click the Privacy tab
- Check "Accept cookies from sites"
Safari (Mac)
- Pull down the Safari menu and select Preferences
- Select the Security tab
- Configure your browser to accept cookies, at your preferred level
Google Chrome
- Click on the Tools menu and select Options
- Choose the "Under the Hood" tab
- Under the "Privacy" choose the "Cookie Settings" drop down menu
- Configure your browser to allow cookies, at your preferred level
Hardware Acceleration?
First, make sure that you have the latest version of your browser and Adobe Flash Player installed, which you can download here. If you are still having problems, disable Hardware Acceleration within Flash Player:
Right click on the video and choose "Settings"
Under the left most tab are the Display settings, in here, uncheck the box for "Enable Hardware Acceleration", then click "Close".
Disclaimer regarding changing your computer's configuration.
Any change you make to your configurations are at your own risk. In no event shall SIDEARM Sports or the school be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.
I'm only getting audio on my live event, what's wrong?
The first thing to make sure of is that today's live event is an event that is a video stream and not an audio only stream. If the title denotes audio-only that will specify that it's not going to include video. If the title doesn't say audio only, then it could still be audio only. Here's a quick guide for what certain things indicate on the All-Access page:
The grey "Audio Only" rectangle under the title indicates that the broadcast will not include video, but only audio.
This would be a video with audio event that is free to the viewer as indicated by the "Free" rectangle under the title of the event.
This would be an audio-only event as indicated by the Audio Only in the title and the grey "Audio Only" rectangle under the title of the event. This is also a paid event, because of the lock over top of the thumbnail graphic. This means that to listen to the event, you will need an active subscription.
This event would be a video event with audio, but it is a paid live event because of the lock over top of the thumbnail graphic to the left. This means that to watch this live event, you will need an active subscription.
I'm getting a black screen that says "The video could not be loaded, either because the server or network failed or because the format is not supported"
Don't be alarmed by this error. This error often times means that the school has not sent the stream to SIDEARM Sports yet. Hang tight and be patient, the stream should start by game time.
I click the play button and nothing happens...
This issue is most often times means that the school has not sent the stream to SIDEARM Sports yet. Hang tight and be patient, the stream should start by game time. It could also be a sign that you have an ad-blocker on your browser or computer. For assistance in removing that ad blocker, click here.
I click the play button and get a single-colored rectangle but no video...
This problem is often times related to an ad-blocker on your browser or computer. For assistance in removing that ad blocker, click here.