Twenty percent of hotel guests say their customer experience (CX) expectations are higher than they were two years ago. So, what's changed between now and then? Greater demand for quality, consistent service organization-wide. Consider these three real guest reviews I found on TripAdvisor:

It's a minor—but important—detail when it comes to your big day. If you're searching for a unique wedding guest book idea, we've got you covered. Here, we break down every type of option for your celebration, including game pieces, postcards, and even a vinyl record.

You're already paying for the room, so you might as well enjoy the freebies that come along with it.

Read about 12 really cool things in hotels. The best hotels are these which manage to surprise their guest with original gifts and cool stuff like the ones in the article.

Get inspiration for planning a unique wedding that will really impress your guests.From a dramatic wedding entrance or exit to creating an unforgettable guest experience with a ladies lounge, the Chancey Charm team is sharing a roundup of 8 luxury wedding ideas that wow.

🎉 Events 🎉 Make your events extraordinary with IBG Travel's expert event planning services. Whether it's a corporate gala 🎩, product launch 🚀, or a private celebration 🎂, our team creates unforgettable experiences that captivate and inspire. From conceptualization to execution, we handle every detail with creativity and precision 🎨, ensuring your event is both memorable and impactful. Trust IBG Travel to deliver exceptional events that leave a lasting impression on your guests…

From its classic Manhattan dining scene to a subterranean Jazz Club, Aman New York resides in the legendary Crown Building at one of the most coveted addresses in the city. Epitomising the glamour and charm of one of the world’s most famous destinations, the Aman New York Experience invites guests to become fully immersed in the Aman way of life over a three-night stay, where the dynamism of the city finds itself perfectly balanced with Aman’s inimitable reputation for serenity.

The Ritz-Carlton, Chengdu, Chengdu Picture: Arrival experience - Check out Tripadvisor members' 3705 candid photos and videos.

These 10 properties go the extra mile to surprise and delight guests at bedtime.