The first two times somebody came to hook me up, there was no service at the pole on the street. The third time (two weeks later), there was some kind of SNAFU where the network couldn't see the ONT. The tech was here all day and had to come back the following day. When he came back the next morning, they had finally gotten the problem (something they'd never seen before, apparently) worked out. But, Gerald, the installer, was very friendly, courteous, and polite and kept me informed about what was going on. I had the luxury of having working internet, so the delay didn't really cause me any trouble beyond having to pay for an extra two weeks of Spectrum.
