Beneficiary and Provider Support

Medicaid Policies and Procedures

NC Medicaid Contact Center - Provider and beneficiary information on Medicaid policies and procedures.
Phone: 888-245-0179
Monday - Friday 8 a.m. - 5 p.m. 
Closed on State Holidays

Medicaid Claims and Billing

NCTracks Contact Center - Provider information for claims and billing.
Phone: 800-688-6696

Medicaid General Mailing Address

2501 Mail Service Center
Raleigh NC 27699-2501

Medicaid Transition to NC Medicaid Managed Care 

Questions: Medicaid.Transformation@dhhs.nc.gov

NOTE: Please do not submit NC Medicaid applications to this email. For information on how to apply for NC Medicaid, see the How to Apply webpage.