Learn SaaS 3900.108.0: Feature Production Release (scheduled for Jan 9, 2025)
Update - Release is currently in progress. Full build number is 3900.108.0-rel.28+dfa83d8. Please refer to the release notes for more details on this feature release: https://help.blackboard.com/Learn/Administrator/SaaS/Release_Notes
Jan 09, 2025 - 10:46 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 09, 2025 - 04:00 EST
Scheduled - Anthology will be deploying the Learn SaaS 3900.108.0 Feature Release to Production environments.

Please Note: If your maintenance downtime is scheduled for this Thursday, the scheduled downtime will be honored and your regular Blackboard upgrade will be performed on Saturday.

Scheduled for January 9, 2025
Jan 9, 2025 04:00 - Jan 10, 2025 04:00 EST
Bb Annotate Update (Oct 28 - Nov 1) - PAUSED
Update - Due to an issue encountered during the roll-out, the Bb Annotate update has been paused. The Asia Region is complete, however roll-outs for the remaining regions have been paused. Additional information will be provided as it becomes available.
Oct 29, 2024 - 12:23 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 2024 - 15:00 EDT
Scheduled - A phased roll-out deployment for Bb Annotate will be performed starting on Oct. 28th. With this update of Bb Annotate functionality, instructors will now have access to a fixed menu of formatting options when adding comments. Additionally, an issue preventing the copy and paste of text elements within the commenting tool in Bb Annotate has been addressed. The schedule is as follows:

Asia Region: Monday October 28th, 1PM EST
EU/Africa Regions: Wednesday, October 30th, 8PM EST
Canada/US Regions: Friday, November 1st, 5AM EST
Oct 28, 2024 15:00 - Nov 1, 2024 15:00 EDT

About This Site

Welcome to Blackboard’s Services Status page. Here you’ll find timely information on outage incidents and their resolutions. You can quickly check recorded outages for the last 90 days for all of our global regions and products.

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Uptime over the past 90 days. View historical uptime.
Global Operational
90 days ago
99.99 % uptime
Today
BB Annotate Operational
90 days ago
100.0 % uptime
Today
Anthology Support Center Operational
90 days ago
100.0 % uptime
Today
Anthology Community (Website) Operational
90 days ago
100.0 % uptime
Today
Developer Portal - developer.anthology.com Operational
90 days ago
100.0 % uptime
Today
Learn - Cloud & Social Tools Operational
90 days ago
100.0 % uptime
Today
Learn - Mobile Services - Global Operational
90 days ago
100.0 % uptime
Today
Learn - Open Education Platform Operational
90 days ago
100.0 % uptime
Today
Learn - Partner Cloud Operational
90 days ago
100.0 % uptime
Today
Learn - SIS Central Operational
90 days ago
100.0 % uptime
Today
SafeAssign Operational
90 days ago
99.86 % uptime
Today
Blackboard Help (Website) ? Operational
90 days ago
100.0 % uptime
Today
Blackboard Data - data.blackboard.com Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS - Global Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (Global) Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Learn - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Americas Operational
90 days ago
100.0 % uptime
Today
Ally - Canada Operational
90 days ago
100.0 % uptime
Today
Ally - North America Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Canada) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (US) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS (US) Operational
90 days ago
100.0 % uptime
Today
Learn – SaaS Gov Cloud (US) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services - Americas Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (NAHE & LAC) ? Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Learn - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Ally - Australia Operational
90 days ago
100.0 % uptime
Today
Analytics - on AWS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS (Asia Pacific) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Asia Pacific Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (Asia Pacific) Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Learn - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Blackboard Data ? Operational
90 days ago
100.0 % uptime
Today
Europe & Middle East Operational
90 days ago
100.0 % uptime
Today
Ally - Europe Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (EMEA) Operational
90 days ago
100.0 % uptime
Today
Analytics - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn - Managed Hosting (Saudi) Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS (Europe) Operational
90 days ago
100.0 % uptime
Today
Learn – Mobile Services – Europe Operational
90 days ago
100.0 % uptime
Today
Platform Extensions (EMEA) Operational
Student Service Smart View Operational
90 days ago
100.0 % uptime
Today
Learn - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Africa Operational
90 days ago
100.0 % uptime
Today
Learn - SaaS (Africa) Operational
90 days ago
100.0 % uptime
Today
Learn - Institution Page ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 9, 2025

Unresolved incident: Learn SaaS 3900.108.0: Feature Production Release (scheduled for Jan 9, 2025).

Jan 8, 2025
502 Bad Gateway timeout errors occurring when accessing Ally Accessibility reports - US
Resolved - After intervention and monitoring, it was observed that the 5xx errors ended by 12:56 PM ET. We will continue to monitor but users should be able to access the reports as expected.
Jan 8, 16:18 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 8, 14:45 EST
Investigating - We are investigating a reported issue where some Ally US clients receive a 502 Bad Gateway error, beginning at roughly 10 AM ET on January 8, 2025, when attempting to access the Ally reports. Engineers and product development are currently investigating.
Jan 8, 12:52 EST
Jan 7, 2025

No incidents reported.

Jan 6, 2025

No incidents reported.

Jan 5, 2025
Upcoming Anthology Support Center Maintenance Window
Completed - The scheduled maintenance has been completed.
Jan 5, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 3, 18:00 EST
Scheduled - On Friday, January 3, 2025, the Anthology Support Center will undergo maintenance.

Planned Start Time: 6:00 pm EST, Friday, January 3, 2025
Planned End Time: 10:00 am EST, Sunday, January 5, 2025

During this window, case status update emails will not be sent, however, we anticipate that you will still be able to log in to create and manage your cases. If you experience any prolonged disruption to your system access during this window, please contact us by phone at 1.888.788.5264 or one of our international numbers listed on our Contact Us page.

Thank you for your understanding!
Jan 2, 13:55 EST
Jan 4, 2025

No incidents reported.

Jan 3, 2025
GovCloud Clients Experiencing Issue with Infile Rendering
Resolved - Our engineers have deployed a fix and confirmed that Infile Rendering is now working as expected.
Jan 3, 14:35 EST
Update - The issue with Infile Rendering has been isolated to specific document file types. Engineers are engaged with priority identifying next steps. Further updates will be provided as they become available.
Jan 3, 12:40 EST
Update - We are continuing to investigate this issue with priority. Further updates will be provided as they become available. Thank you for your understanding.
Jan 3, 08:45 EST
Investigating - GovCloud clients are experiencing an issue with Infile Rendering. The issue has been highlighted with teams internally and is under investigation. Further updates will be provided as they become available.
Jan 2, 18:28 EST
Jan 2, 2025
Learn SaaS 3900.108.0: Maintenance Test/Stage Release (scheduled for Dec 31, 2024)
Completed - Most upgrades are now complete. We are continuing to work through those that did not succeed.
Jan 2, 08:19 EST
Update - Release is currently in progress. Full build number is 3900.108.0-rel.23+cb2f256. Please refer to the Anthology Support Center for more details on this maintenance release: https://blackboard.my.site.com/Support/s/article/Blackboard-Learn-3900-108-Release
Dec 31, 10:54 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 31, 04:00 EST
Scheduled - Anthology will be deploying a Learn SaaS 3900.108.0 Maintenance Release to Test and Staging environments.

Scheduled for December 31, 2024
Dec 20, 11:30 EST
Jan 1, 2025

No incidents reported.

Dec 31, 2024
Dec 30, 2024

No incidents reported.

Dec 29, 2024
Upcoming Anthology Support Center Maintenance Window
Completed - The scheduled maintenance has been completed.
Dec 29, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 27, 18:00 EST
Scheduled - On Friday, December 27, 2024, the Anthology Support Center will undergo maintenance.

Planned Start Time: 6:00 pm EST, Friday, December 27, 2024
Planned End Time: 10:00 am EST, Sunday, December 29, 2024

During this window, case status update emails will not be sent, however, we anticipate that you will still be able to log in to create and manage your cases. If you experience any prolonged disruption to your system access during this window, please contact us by phone at 1.888.788.5264 or one of our international numbers listed on our Contact Us page- https://blackboard.my.site.com/Support/s/contact-us.

Thank you for your understanding!
Dec 20, 12:09 EST
Dec 28, 2024

No incidents reported.

Dec 27, 2024
Dec 26, 2024

No incidents reported.

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