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The future of work.
Trends and tips for resetting business practices for a new era.
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Charter
Leadership
Inclusivity
Working Better
Flexible Work
The New Workplace
The Six Skills Every Manager Should Develop
How “Activators” Enable Culture Change
An insider Explains Apple’s Use of Storytelling as a Leadership Tool
What to Do About the AI Adoption Gender Gap
More from
Leadership
What business leaders should know ahead of the next Trump administration
A guide to what we’ve learned from tracking the likely flashpoints for changes to work and workplaces under the incoming US president.
By Michelle Peng
January 7, 2025
How labor law changed under Biden—and what comes next
The insider view from Jennifer Abruzzo, the NLRB’s general counsel, on what employers and workers should be aware of.
By Michelle Peng
January 5, 2025
11 predictions for work and leadership in 2025
Predictions for AI, flexible work, meetings, and DEI from Nick Bloom, Edith Cooper, Brigid Schulte, Liz Shuler, and more.
By Jacob Clemente and Michelle Peng
December 22, 2024
How Microsoft and Atlassian used culture to manage change
A preview of Charter's new playbook, "Culture in a Time of Change."
By Kevin J. Delaney
November 24, 2024
Lessons for Navigating Uncertainty from 'The Enduring Enterprise'
Insights from Devin DeCiantis and Ivan Lansberg, authors of The Enduring Enterprise.
By Michelle Peng
November 17, 2024
Why Your CHRO Is the Missing Link in Your AI Strategy
This work is a true exercise in change management.
By Teuila Hanson and Aneesh Raman
November 11, 2024
Six experts on what the election means for workplaces
Essential areas to focus on in the months ahead to support workers and power business performance.
By Michelle Peng
November 10, 2024
Research: How to Preserve worker Wellbeing as Election Day Approaches
An interview with BetterUp CIO Gabriella Rosen Kellerman about new research around the election's effect on worker productivity and wellbeing.
By Michelle Peng
October 20, 2024
What's in the New Leadership Playbook
Charter's forecasts for the future of work ahead of the 2024 Charter Workplace Summit.
By Kevin J. Delaney
September 29, 2024
How to Build a Culture of AI Experimentation
Tips for meaningful individual experimentation with AI at work from leaders at Slack and Women Defining AI.
By Christina Janzer and Helen Lee Kupp
July 28, 2024
How to avoid burnout and maximize impact from AI
Charter advisor Brian Elliott on new research showing AI putting intense pressure on executives and workers—and what you can do about it.
By Brian Elliott
July 23, 2024
How to Break Through to Detached Team Members
Insights from our conversation with Vijay Pendakur, author of the forthcoming The Alchemy of Talent.
By Michelle Peng
July 21, 2024
The Link Between Interviews and Worker Happiness
Insights from NYU psychologist professor Tessa West, author of the forthcoming book, Job Therapy.
By Michelle Peng
June 23, 2024
How to change a change-resistant organization
General David Petraeus’ four-part framework for complex organizational change
By Erin Grau
June 4, 2024
Compelling offices for flexible work
Antique tables, messages in parking lots, common sinks, and other approaches to make workplaces better fulfill their social function.
May 27, 2024
What to do about poor quality meetings
Fixing meetings is the most low-lying opportunity to improve performance and worker engagement.
April 30, 2024
How Management and Expertise Can Increase in Value with AI
Ethan Mollick, associate professor at Wharton. and author of Co-Intelligence, discusses how AI can help the most-skilled workers and how to create a “sharp edge” to your expertise.
By Kevin J. Delaney
March 31, 2024
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Inclusivity
What Employers Can Do To Address the Gender Financial Wellness Gap
Advice from Lisa Margeson, Bank of America managing director of workplace benefits retirement research, based on the bank's recent worker survey.
By Michelle Peng
June 9, 2024
What could make a difference for mothers as employment booms
A conversation with the University of Wisconsin-Madison's Jessica Calarco on how to make work more equitable and sustainable for women, as formal labor force participation hits a record.
By Kevin J. Delaney
May 12, 2024
Leadership Lessons From the First Black US Generals
A conversation with Doug Melville, author of the new book "Invisible Generals," on applying the lessons of his family history to current-day diversity work.
By S. Mitra Kalita
November 7, 2023
The Role for Workplaces in Tackling the American Care Crisis
Insights from CareFest by Caring Across Generations.
By Michelle Peng
November 5, 2023
A hidden upside of AI automation
Conversations about AI and labor often focus on the dichotomy between automation, or replicating tasks that people perform, and augmentation, or enabling people to do things they previously couldn’t. (Charter has also written about this...
By Jacob Clemente
October 22, 2023
How Businesses Should Respond to the Deepening Child-Care Crisis
A two-part approach for responding to the cliff in federal funding from Brigid Schulte, director of the Better Life Lab at New America.
By Cari Nazeer
October 8, 2023
How to End the Unfairness of Invisible Work
A simple checklist for addressing the unequal distribution of labor in our workplaces.
By S. Mitra Kalita
September 26, 2023
What Workplaces Misunderstand About Neurodiversity
Creating better support systems for neurodivergent workers starts with having the right vocabulary.
By S. Mitra Kalita
August 29, 2023
How Organizations Can Improve Worker Buy-in on Diversity Efforts
New research examines how ‘contingent rhetoric’ gets workers to try harder on diversity initiatives.
By Cari Nazeer
August 27, 2023
How 'Professionalism' Harms Workers of Color
Unwritten workplace norms are weaponized against people of color.
By S. Mitra Kalita
July 25, 2023
How to Make the Most of the Least Productive Season
Advice for supporting a mutual unplugging.
By S. Mitra Kalita
July 18, 2023
How Workplaces Can Be More Proactive About Supporting Mental Health
New research illuminates where most workplaces fall short.
By Cari Nazeer
July 16, 2023
Why Managers Resist Diversity, and How to Fix It
An interview with Christopher To, an assistant professor of human resource management at Rutgers University, and co-author of a rent paper on managers' attitudes towards diversity.
By Cari Nazeer
July 9, 2023
Looking Back on Three Years of Performative Diversity Efforts
Now we know: The work employers and institutions have done since the murder of George Floyd has been largely cosmetic.
By S. Mitra Kalita
June 27, 2023
The Phrases You Should Banish From Your Work Vocabulary
Overuse of workplace jargon isn't just annoying—it's also a barrier to inclusion.
By S. Mitra Kalita
June 13, 2023
What to Do When a Colleague’s Right to Exist Is Under Attack
Actions workplaces can take to help their LGBTQ+ employees feel safe at work.
By S. Mitra Kalita
June 6, 2023
What the Succession Finale Reveals About Impostor Syndrome
Warning: This column contains spoilers for Succession… and also corporate America. The television series Succession, just concluded this week, focuses on who gets the top job at the fictional media conglomerate Waystar Royco. While this...
By S. Mitra Kalita
May 30, 2023
What Moms Want for Mother's Day: Put Us in Charge of the Return-to-Office Plans
Why the idea of work-life balance sets working parents up to fail—and what to strive for instead.
By S. Mitra Kalita
May 9, 2023
How to Succeed at Your First Job
How employers can get the first-job experience right.
By S. Mitra Kalita
May 2, 2023
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More from
Working Better
What we learned from books in 2024
The best advice from Charter's book briefings, author Q&As, and more, featuring Over Work, Supercommunicators, Co-intelligence, and more.
By Kevin J. Delaney and Michelle Peng
December 29, 2024
Why math is a core human skill even as AI handles more of it
A Q&A with Bilal Shah, CEO of learning and development benefits provider Guild.
By Jacob Clemente
November 3, 2024
The Case for a “Wait-and-See” Approach to AI
MIT’s Daron Acemoglu weighs in on AI’s future impact on jobs.
By Jacob Clemente
September 22, 2024
Sal Khan on the critical human skills for an AI age
Khan Academy’s founder says ‘intangible’ work skills can become more tangible.
By Kevin J. Delaney
September 15, 2024
Why status—and not just power—determines workplace success
A Q&A with Alison Fragale, author of 'Likeable Badass'
By Michelle Peng
September 8, 2024
Robert Putnam on how to reduce workplace loneliness and polarization
The “Bowling Alone” author is concerned about remote work and not enough employer-initiated fun.
By Kevin J. Delaney
August 25, 2024
Actor Lamorne Morris’s advice for avoiding burnout
From Hollywood Video to TV's New Girl, how Lamorne Morris prevented and treated burnout throughout his career.
By Michelle Peng
August 13, 2024
The Antidote To Being Bored at Work
UNC's Shimul Melwani on her research on boredom at work.
By Michelle Peng
June 30, 2024
How “cognitive apprenticeship” can level up middle managers
In our new playbook, “The AI Educator: Using artificial intelligence to transform manager development,” we share best practices for using AI tools for learning, with a focus on manager development. Through our conversations with researchers,...
By Michelle Peng
June 18, 2024
The Future of the Entry-Level Job
Insights from Valerie Capers Workman, chief talent engagement officer of Handshake, on AI's effect on entry-level positions for young workers.
By Kevin J. Delaney
June 16, 2024
How companies are using AI to help their workers learn
An interview with AI and L&D consultant Egle Vinauskaite.
By Michelle Peng
June 12, 2024
The best AI note-taking tools for meetings
Circleback, Krisp, and Granola are our picks for generating AI notes, summaries, and action items for your meetings.
By Michelle Peng
June 12, 2024
Expert Predictions for the Second Half of 2024
Expert predictions for the workplace trends to focus on, including the economy, elections, and AI.
By Erin Grau
June 11, 2024
How AI Can Train You To Be Better at Your Job
New research and case studies on how organizations are using AI tools to better train managers.
By Michelle Peng
June 7, 2024
Five ‘aha’ ways AI can help you work better
Tips and prompts for using AI tools to unlock solutions in your everyday work and life from the founders of Women Defining AI, Helen Lee Kupp and Nicole Sterling.
By Helen Lee Kupp and Nichole Sterling
May 21, 2024
What is an Employer's Role in Promoting Civic Engagement?
Tactics for constructive civic engagement ahead of the 2024 election from Nationswell's Greg Behrman.
By Michelle Peng
May 20, 2024
How to manage better and boost your career as the job market levels off
With US worker attrition back at 2008 levels, here are tactics managers and individuals should adopt.
By Kevin J. Delaney
May 14, 2024
What to do about poor quality meetings
Fixing meetings is the most low-lying opportunity to improve performance and worker engagement.
April 30, 2024
A badly needed new framework for “bring your whole self” to work
A conversation with NYU Stern's Julianna Pillemer on how to find the right balance between being your true self and maintaining professionalism.
By Michelle Peng
April 28, 2024
The AI Tools Workers Will Take for Granted
A conversation with MIT's Andrew McAfee on where organizations should focus AI implementation improve business performance
By Kevin J. Delaney
April 21, 2024
See All Of The Latest
More from
Flexible Work
Six Experts on What We’ve Learned about Returning to the Office
Insights from Stanford's Nicholas Bloom, Atlassian's Dr. Molly Sands, and more.
By Michelle Peng
September 1, 2024
Why You Should Prepare to Share Desks with Your Colleagues
New research shows businesses plan to further reduce the number of dedicated desks, even as the contraction in office space appears to be slowing.
By Jacob Clemente
August 19, 2024
How to Get Through to C-suite Executives on Flexible Work
Brian Elliott on the importance of C-Suite leaders listening to employees to shape flexible-work policies.
By Brian Elliott
August 4, 2024
The new pattern of work in the summer
Our guide to new data on summer work trends.
July 14, 2024
The Unexpected Impact of RTO Mandates on Senior Workers
A conversation with researcher David Van Dijcke on new findings that shed light on our new workplace landscape.
By Jacob Clemente
May 19, 2024
What I learned from two weeks of totally asynchronous work
Takeaways for managers on supporting teams across time zones
By Michelle Peng
March 19, 2024
Don't Be So Quick to Mourn the Workplace Friendship
Hybrid and remote work are having a critical hand in right-sizing the role friendship plays in our working lives.
By Emily Goligoski
November 28, 2023
What Mothers on Career Breaks Wish Employers Knew
What it means to more fully accept women who are taking a pause.
By S. Mitra Kalita
October 17, 2023
Priya Parker on What We've Learned About Gathering Well
'The Art of Gathering' author Priya Parker on what we're still getting wrong about hybrid meetings and how to fix them.
By Cari Nazeer
September 24, 2023
It's Time to Retire the Phrase 'Hybrid Work'
Why "remote," "hybrid," and "productivity" aren't doing us any favors—and what to say instead.
By Brian Elliott
August 8, 2023
The Sweet Spot for Hybrid Work
New research on the ideal number of days for teams to work in the same location.
By Kevin J. Delaney
July 30, 2023
A Case Study in Making Remote Work Succeed at Scale
Allstate’s CEO on why the vast majority of its US workers are permanently remote, and the adjustments to make that succeed.
By Kevin J. Delaney
July 23, 2023
The Latest Employee Perk? An Affordable Home.
How workplaces are using employer-sponsored housing support to get workers back to the office.
By S. Mitra Kalita
May 16, 2023
What the Return-to-Office Debate Means for Single People
A workplace-connection expert on the overlooked value of gradual relationship-building.
By Lakshmi Rengarajan
February 14, 2023
How Offices Are Using Less, Better Space
JLL's Neil Murray on where organizations can save money on office space and where they should invest.
By Kevin J. Delaney
February 13, 2023
What to Know When Five Generations Share an Office
Advice for intergenerational harmony in a changing workplace.
By S. Mitra Kalita
January 24, 2023
How IDEO's Chief Creative Officer Makes In-Office Time Better
How the design firm structures bringing staff together to strengthen organizational culture and productivity.
By Kevin J. Delaney
January 23, 2023
The Plight of the Wall Street Worker Forced Back to the Office
That kinder, gentler, more flexible Wall Street that emerged in the pandemic, where bankers had more flexible schedules and the ability to work from home? It was nice while it lasted. Goldman Sachs CEO David...
By S. Mitra Kalita
October 25, 2022
The 3 Pillars of a Good Job
A new definition of job quality for employers to heed.
By S. Mitra Kalita
October 4, 2022
How Pinterest's New Work-From-Anywhere Program Balances Flexibility With Predictability
The company's chief people officer shares key takeaways from PinFlex, which allows employees to live anywhere in the country.
By Suein Hwang
June 6, 2022
See All Of The Latest
More from
The New Workplace
‘A celebration of audio’: Inside Spotify’s Colorful New Offices
A look at Spotify's global redesign project, with photos from LA, NYC, Stockholm, Berlin, and Toronto.
By Michelle Peng
October 26, 2022
How a Mobile-First Real-Estate Firm Brought Home Into the Office
A look inside Avenue 8's New York City office.
By Michelle Peng
September 21, 2022
Reimagining Lever House, a NYC Landmark, for the Future of Work
Plans are underway to redevelop Lever House, an icon of modernist architecture, for a new generation of workers.
By Michelle Peng
June 23, 2022
At This Office, Employee Wellness Starts With a Pickleball Court
Financial-services firm TIAA is opening the doors to its redesigned Charlotte, NC campus this summer, where they emphasized employees’ physical and mental wellness throughout the 92 acres.
By Michelle Peng
May 25, 2022
What It Looks Like When Architects Build a Future of Work Space for Themselves
Architecture firm Perkins Eastman designed its new Pittsburgh studio to be ‘a real time experiment in the future of work.’
By Michelle Peng
April 20, 2022
See All Of The Latest
