Contact HR
Job Seekers
| General Topic | Contact |
|---|---|
| Available jobs | Open Job Opportunities |
| Salary ranges | Salaries |
New Employees
Below are the most commonly asked about topics. For a more detailed list of topics, see Who do I contact? (requires BU login and Kerberos password).
| General Topic | Contact |
|---|---|
| Benefits enrollment | HR Service Center
Phone: 617-353-2380 Secure fax: 888-975-1568 |
| Email access | IT Help Center |
| Form I-9 | HR Service Center
Phone: 617-353-2380 Secure fax: 888-975-1568 |
| Orientation | HR Service Center
Phone: 617-353-2380 Secure fax: 888-975-1568 |
| Onboarding Tasks (Red Carpet) | HR Service Center
Phone: 617-353-2380 Secure fax: 888-975-1568 |
| Parking and transportation | Visit our website or contact Parking & Transportation Services |
| Red Carpet access issue | HR Information Systems |
| Terrier card | HR Service Center
Phone: 617-353-2380 Secure fax: 888-975-1568 |
Current Employees
Below are the most commonly asked about topics. For a more detailed list of topics, see Who do I contact? (requires BU login and Kerberos password).
| General Topic | Contact |
|---|---|
| Benefits | HR Service Center
Phone: 617-353-2380 Secure fax: 888-975-1568 |
| Compliance with laws governing employment | HR Business Partner |
| Email access issue | IT Help Center |
| Employee Self-Service | HR Service Center
Phone: 617-353-2380 Secure fax: 888-975-1568 |
| Employment or Income Verification | The Work Number |
| Guidance in interpreting collective bargaining agreements | HR Business Partner |
| Guidance in interpreting employee policies | HR Business Partner |
| Leaves of Absence, including FMLA/PFML | HR Service Center: Leaves
Phone: 617-353-2380 Secure fax: 855-385-1986 |
| Payroll and Paychecks | Payroll Office |
| Pay Statement | HR Service Center
Phone: 617-353-2380 Secure fax: 888-975-1568 |
| Performance and other on-the-job issues | HR Business Partner |
| Remote Work Request systems issue | HR Information Systems |
| Terrier card | HR Service Center
Phone: 617-353-2380 Secure fax: 888-975-1568 |
| Time Entry and Time Off Request Corrections | Payroll Office |
| Time Entry and Time Off Request Questions | HR Service Center
Phone: 617-353-2380 Secure fax: 888-975-1568 |
| W-2 | Payroll Office |
Former Employees
Below are the most commonly asked about topics. For a more detailed list of topics, see Who do I contact? (requires BU login and Kerberos password).
| General Topic | Contact |
|---|---|
| Benefits | HR Service Center
Phone: 617-353-2380 Secure fax: 888-975-1568 |
| Email Access | IT Help Center |
| Employment or Income Verification | The Work Number |
| Need copy of pay statement | Payroll Office |
| Need copy of W-2 | Payroll Office |
Managers
Below are the most commonly asked about topics. For a more detailed list of topics, see Who do I contact? (requires BU login and Kerberos password).
| General Topic | Contact |
|---|---|
| Coaching for development | Organizational Development & Learning |
| Compliance with laws governing employment | HR Business Partner |
| Design & deliver learning programs | Organizational Development & Learning |
| Duplicate ID issue | Submit a ticket |
| Email access issue | IT Help Center |
| Employee leaves of absence | HR Service Center: Leaves
Phone: 617-353-2380 Secure fax: 855-385-1986 |
| Guidance in interpreting collective bargaining agreements | HR Business Partner |
| Guidance in interpreting employee policies | HR Business Partner |
| Hiring candidates for employment | Talent Recruitment Services |
| Manager Self-Service access | Your department DSA – if you are unsure who this is, contact buinfosec@bu.edu |
| Merit process | Compensation |
| Organizational development consulting | Organizational Development & Learning |
| Pay administration | Compensation |
| Performance and other on-the-job issues | HR Business Partner |
| Position descriptions | Compensation |
| Posting and recruiting for open positions | Talent Recruitment Services |
| Remote Work Request systems issue | HR Information Systems |
| SAP forms, completing | Process & Help Guides |
| SilkRoad access | Talent Recruitment Services |
| Student SAP access request | Submit a ticket |
| Termination form reversal | Submit a ticket |
Payroll Coordinators
Below are the most commonly asked about topics. For a more detailed list of topics, see Who do I contact? (requires BU login and Kerberos password).
| General Topic | Contact |
|---|---|
| Hire/Termination date adjustment | Submit a ticket |
| OM form correction request (completed workflow, PA form already processed) | Submit a ticket |
| OM form correction request on HR Comp tab (completed workflow, PA form not processed) | Compensation |
| OM form correction request on accessible tabs (completed workflow, PA form not processed) | Maintain Position |
| OM form correction request (in workflow) | Current agent in Request Tracker |
| Org structure changes | Submit a ticket |
| PA form correction request (completed workflow) | Submit a ticket |
| PA form correction request (in workflow) | Current agent in Request Tracker |
| Payroll Coordinator access | Your department DSA – if you are unsure who this is, contact buinfosec@bu.edu |
| SAP forms, completing | Process & Help Guides |
| SAP form in workflow | Current agent in Request Tracker |
| Student SAP access request | Submit a ticket |
| Termination form reversal | Submit a ticket |
Unsure who to contact?
Refer to the detailed Who do I contact? list (requires BU login and Kerberos password). If your topic is not covered in this document, submit your question below.