The College has seen a significant increase in cyber-attacks. Many of these attacks are utilizing compromised student accounts to send “phishing” emails to other students. To combat this threat, the College has implemented Multifactor Authentication for all College-issued Office 365 accounts.

Authenticator Number Matching for MFA

Microsoft is now enforcing changes to increase the security of Multi-Factor Authentication (MFA) push notifications. Learn More

Multifactor Authentication Setup

Follow the directions below or view detailed instructions.

You will be automatically prompted to set up Multifactor Authentication when you sign into your student email account. After entering your student email address and password, you will see a dialog box saying “Your organization needs more information to keep your account secure.” Click on the Next button to continue.

You will then be prompted to select the form of Multifactor Authentication you wish to use:

• Select Authentication phone to authenticate using a code sent by text message or an automated phone call. This option allows you to authenticate using a mobile phone without the need to install an app.
• Select Office phone to authenticate using an automated phone call. This allows you to authenticate using a non-mobile (i.e. landline) phone.
• Select Mobile app to authenticate using an app on your mobile device. For students, this will be the Microsoft Authenticator app. For staff, it will be the DUO Secure mobile app.

Authentication Phone Number Setup

Follow the directions below or view detailed instructions. 

• Select Authentication phone from the drop list.
• Select United States (+1) from the Select your country or region drop list. You may need to change this setting if your cellular service has a foreign provider.
• Enter your mobile number (including the area code) into the text field.
• Select whether you wish to receive an authentication code via text message or an automated call.
• Click Next to continue.
  • If you choose the text message option, you will be prompted to enter a one-time use code. This code will be sent to your mobile device via an SMS/text message. Enter  the code and click the Verify button to continue.
  • If you choose the call option, you will receive an automated phone call from the system. Please answer the call and follow the instructions provided to continue.
• Once you have authenticated your login using either the text message or phone call options, follow the on-screen prompts to continue into your account.

Office Phone Number Setup

Follow the directions below or view detailed instructions. 

• Select Office phone from the drop list.
• Select United States (+1) from the Select your country or region drop list. You may need to change this setting if your cellular service has a foreign provider.
• Enter your phone number (including the area code) into the text field.
• Enter your phone extension (if needed) into the Extension
• Click Next to continue. You will receive an automated phone call from the system. Please answer the call and follow the instructions provided to authenticate your login.
• Once you have authenticated your login, follow the on-screen prompts to continue into your account.

Microsoft Authenticator Application Setup

Follow the directions below or view detailed instructions. 

• Select Mobile app from the drop list.
• Choose whether you wish to receive notifications for use a verification code.
• Then click on the Set up button to view the instructions on how to install the Microsoft Authenticator app on your mobile device.
• Once you have set up the Microsoft Authenticator app on your mobile device, click on the Next Button to continue.

Multifactor Authentication Sign-in

Follow the directions below or view detailed instructions. 

Once you have set up multifactor authentication for your account, there will be an additional step in the log in process. After entering your email address and password, you will be prompted to authenticate using the method that you selected previously.

Once you have provided your authentication, you will continue into your account as usual.

Accessing/Changing Your Multifactor Authentication Settings

Follow the directions below or view detailed instructions. 

You can access your multifactor authentication settings by logging into your account at myaccount.microsoft.com. After logging in, click on the Security info link to view your multifactor authentication settings.

You can also access your multifactor authentication settings from other parts of your account by clicking on your profile picture and selecting View account from the menu.

Once you are on the Security info page you can view your authentication methods, add additional authentication methods, or delete an existing authentication method. Note that if you delete all of your authentication methods, you will be prompted to create a new one the next time you log in. However, Office 365 will limit the number of times you can do this.

Additional Help

Contact the Student Support Helpdesk at (630) 942-2999 or email studenthelp@dupage.edu if you need additional assistance regarding your account.