Public Relations Quotes
Quotes tagged as "public-relations"
Showing 1-30 of 150

“The brains of members of the Press departments of motion-picture studios resemble soup at a cheap restaurant. It is wiser not to stir them.”
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
“We do need these two words, “public” and “relations”—and, of course, those words are still extremely important.
However, those 3 billion people who are social media users are all dealing with “relations,” and everything has become “public”!
With social media, everything has been “public” for quite a while now; there is nothing “nonpublic” anymore.”
― The Global PR Revolution: How Thought Leaders Succeed in the Transformed World of PR
However, those 3 billion people who are social media users are all dealing with “relations,” and everything has become “public”!
With social media, everything has been “public” for quite a while now; there is nothing “nonpublic” anymore.”
― The Global PR Revolution: How Thought Leaders Succeed in the Transformed World of PR
“In fact, sometimes customers may ask for one thing without realizing that they really need another. It’s your job to anticipate their needs and provide for them.”
― Happy Customers
― Happy Customers
“It’s great customer service that keeps your customers loyal to you and your business — and that earns you a reputation for being helpful and a pleasure to work with.”
― Happy Customers
― Happy Customers
“Customers want to be treated like people, not a number in a ticket queue. Humanize them, and humanize yourself, for customer service-driven growth.”
― Happy Customers
― Happy Customers
“It doesn’t matter how great your product is, If your customer service is poor, people will complain about it, and you’ll lose customers.”
― Happy Customers
― Happy Customers
“Businesses must approach every support interaction as an opportunity to acquire, retain, or up-sell.”
― Happy Customers
― Happy Customers
“Good customer service gives customers a complete, cohesive experience that aligns with an organization’s purpose.”
― Happy Customers
― Happy Customers
“Transforming your customer service from mediocre to great won't happen overnight, though. It requires a serious commitment to meaningful change, a team of rockstar support professionals, and work across the entire organization.”
― Happy Customers
― Happy Customers
“When customers feel like you value them — like they’re truly special to you — they’ll keep coming back.”
― Happy Customers
― Happy Customers
“Understanding that customer service is the cornerstone of your customer experience helps you leverage it as an opportunity to delight customers and engage them in new, exciting ways.”
― Happy Customers
― Happy Customers
“There are four key principles of good customer service: It's personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience.”
― Happy Customers
― Happy Customers
“Personalized interactions greatly improve customer service and let customers know that your company cares about them and their problems.”
― Happy Customers
― Happy Customers
“Instead of thinking of service as a cost, consider it an opportunity to earn your customer’s business all over again.”
― Happy Customers
― Happy Customers
“Consumers have identified competency as the element that plays the biggest role in a good customer experience. To be competent, a customer support professional must have a strong knowledge of the company and its products, as well as the power to fix the customer’s problems. The more knowledge they have, the more competent they become.”
― Happy Customers
― Happy Customers
“Customers want to be able to get in touch with a customer service representative through whichever channel is the most convenient for them. Offer support through the channels of communication your customers rely on most, and make it easy for customers to figure out how to contact you.”
― Happy Customers
― Happy Customers
“By building your customer service strategy around good principles, you'll create a positive, hassle-free customer experience for everyone who deals with your company.”
― Happy Customers
― Happy Customers
“While delivering consistently good customer service requires work and alignment across your entire organization, a good place to start is your support team. It's important to hire people who genuinely want to help your customers succeed — and to pay rates that are attractive to skilled professionals.”
― Happy Customers
― Happy Customers

“The beautiful thing about developing your personal brand is the larger it becomes, the more your value increases.”
― Personal Branding: A Manifesto on Fame and Influence
― Personal Branding: A Manifesto on Fame and Influence

“Public relations, as with all forms of branding and marketing is manipulation. This is why you have to have a firm ethic standing to engage in these practices.”
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
“Your personal brand has a following, image, reputation, a service, and has to be appreciated as a lifelong commitment.”
― Personal Branding: A Manifesto on Fame and Influence
― Personal Branding: A Manifesto on Fame and Influence

“Your elevator pitch is not an opportunity for you to sell your products and services, rather an opportunity to sell yourself.”
― Personal Branding: A Manifesto on Fame and Influence
― Personal Branding: A Manifesto on Fame and Influence
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