And we think that happens when a business treats people with love. Employees, customers, everyone. It’s lofty, we know. But when put into action, it works.
In practice, that means we built Hotjar around the principle of empathy; understanding the real human experience of what it’s like to work at Hotjar, use our product, or being an end-user for our customers.
This manifests in a few ways. From day one, Hotjar embraced a remote and flexible working environment. We work a 40-hour week but are empowered to plan our time and productivity as we wish. And on top of our compensation (that’s above market and laid out on all job listings), we have a range of personal budgets that we can use for everything from setting up our home office, to wellness, to going on vacation—yes, seriously.
But the main way it manifests itself is in the way we live our values. We refer to our values when making hiring decisions, planning our goals and objectives, in performance and compensation reviews, and/or when planning any bit of work. They’re the backbone of how we operate.
We're incredibly proud of our team and our customers. Together they empower us to pursue our goals. In order to make this happen, it's incredibly important we nurture and maintain healthy relationships them with and we're incredibly proud and appreciative of their feedback.
This whole “businesses treating people with love” thing works. We think it’s the future.
