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• Install LiveChat
  • Install LiveChat with code
  • Install LiveChat with integrations
• Get started
  • LiveChat basics
  • Web, desktop, and mobile applications
  • Manage billing, payments, and plans
• Use LiveChat
  • Chats and Archives
  • Customers
  • Tickets
  • Agents
  • Reports
  • Settings
• Apps and integrations
  • Social media and messaging
  • ChatBot
  • KnowledgeBase
  • Integrations
• Best practices
  • Tips and tricks
  • Tools
  • FAQ and troubleshooting
• Privacy and security
  • Privacy
  • Security

Use LiveChat

Learn how LiveChat works from top to bottom

Chats and Archives

SELECTED ARTICLES

Archives section overview

Get to know Archives. Learn how to filter, sort and tag past conversations. Quickly check previous chats with your customers.

Chats section overview

Provide customer support and convert visitors into customers through chat window that facilitates the communication between your agents and online visitors.

ALL ARTICLES

Archives section overview

Reply suggestions: Equip your agents with a superbrain

Chats section overview

Share files on chat

Customer Details

Tag chats and tickets

Customer sentiment analysis

Unassigned chats explained

How to get a chat transcript

Using transfers and supervision

How to set canned responses in LiveChat

What are rich messages?

Priority Chats

Customers

Customer Details

Outbound messages

Engage: Traffic section overview

Using transfers and supervision

Tickets

Tag chats and tickets

Tickets in LiveChat

Agents

Configuring working hours

Manage groups

Manage agent accounts

Roles: owner, administrator, and agent

Reports

SELECTED ARTICLES

Reports section overview

LiveChat offers a wide range of chat and tickets reports. Use them to fine-tune your implementation and spot areas that can be optimized and more efficient.

ALL ARTICLES

Discrepancies and improvements in LiveChat reports

Missed chats report explained

How we calculate agent rankings

Reports section overview

Manage your team with Reports

Settings

SELECTED ARTICLES

Engage visitors using Campaigns

Campaigns (pop-ups) help you share announcements, discounts, promote products, and engage visitors on your website. Learn how to make the most of them!

Customize your chat widget

See how easy it is to customize your chat widget with LiveChat, maintaining the awareness of your brand among your website visitors!

ALL ARTICLES

Add a chat button to your website

LiveChat guide to accessibility

Campaigns: An eye-catcher that can do more

Modify the chat widget language

Chat Forms - Customer Data Collection Surveys

More chats with the eye-catcher

Chat history explained

Queue configuration

Chat inactivity: how it works

Routing rules: route chats to selected teams

Chat page and QR code explained

Sales Tracker: Monitor the value of your chats

Chat widget visibility

Set up and use goals

Configure custom variables

Tips and best practices for campaigns

Customize your chat widget

Tips and best practices for one-time campaigns

Engage visitors using Campaigns

Troubleshooting guide for mobile app notifications

How to get a chat transcript

Understanding Chat assignment

LiveChat for multiple websites

URL rules: route chats to selected groups

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