If you've got a home-based business, here are some ideas on how to personally connect with customers.

Track the following 7 metrics in your small business and you will have a much better understanding of how to make your business successful and profitable.

As a call centre representative or manager, chances are you probably receive an angry phone call at least once a day. Here are 10 different ways that angry phone calls can be de-escalated and handled using good customer service.

Do you want to build stronger relationships with customers & clients as a small business owner? Find my tips here on client connection and customer relationship building.

Customer service vs customer experience - what’s the difference? Explore the definitions, the differences between them, and how to succeed at both.

How can you champion the customer experience the way Chick-Fil-A and Spotify do? By building customer-centricity into the DNA of your business—here's how to do it.

Branding. That word is thrown around the blogsphere a lot these days, but many people misunderstand what it means. Some people think branding is just a visual brand identity made up of a logo, color palette and type combinations. But that's only a part of what your brand truly is. 'Branding deman

Thoughtful and helpful content paves the way for what we want our readers to do -- whether that's sharing our content, opting in, or buying something from us. Here's how to use content marketing to bring in the vital connections that lead to conversions and long-lasting relationships.