Just imagine, you are a guest in a restaurant and you have entered into a fine dining restaurant but no one is approached to you and leading to seat as well. How do you feel about the hotel or restaurant and its staff! Horrible, isn’t it? And you may never like to come again, right? […]

Philosophy of the Hospitality Industry. The philosophy of the hospitality industry is essentially connected to serving people. In hospitality -- a broad commercial segment that includes restaurants, hotels, amusement parks, cruise lines and more -- guests

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Photo about Modern luxury hotel reception counter desk with bell. Image of expression, pension, checkin - 45678037

Alene Laney is a freelance writer covering real estate, personal finance, and travel. She lives in the Southwest with her husband, four boys, and German Shepherd.

THE role of a hotel worker can be exhausting, thanks to dirty rooms, difficult guests and round-the-clock service. But guests can make the lives of staff easier, and if you’re wondering how – some hotel workers have come up with a few ways we can help. The first thing guests can do is avoid being […]

“As in ancient circles of elders it was known, council members come to know that they each bring a piece of truth to the circle…Sometimes a single individual is more in touch with the larger truth.” – ‘UTNE’s Salonkeeper’s Companion’ And this is the primary reason to invite each of your guests to speak up […]

Ultimate Guide for Quality Guest Service. A must read guide for every hoteliers to provide excellent guest service.

How to Handle guest complaints in hotel and How to train hotel staff on handling guest complaints. Listen with concern and empathy, Isolate the guest if possible, monitor progress.