D&I is not a program, a line item or an initiative; it is an outcome of intentional high-integrity work, strong metrics and shared accountability.

Leaders can't afford to break down, lose their cool or be overly sensitive. They must lead well, no matter the ups and downs.

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Working day in the conference room.

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Every morning, I lead a “team huddle” in my clinic. The basic goal of the huddle is simple: to ensure that team members are prepared for the day's scheduled appointments and procedures. However, the greater value of this huddle is that it sets the accountability framework for the day. Clear, measurable expectations are stated to our competent, diverse team of surgical technicians, nurses, dental assistants, receptionists and fellow surgeons. The team is encouraged to ask questions during the…

Emotional intelligence (EI) is a crucial component of effective leadership, as it allows leaders to connect with their team members and achieve common goals. EI encompasses self-awareness, self-regulation, empathy, social skills, and motivation.