Scribd
Upload
139 views2 pages

Balance Scorecard

The Balanced Scorecard method measures a business's performance across four perspectives: financial (how shareholders are satisfied), customer (how customers are satisfied), internal business processes (how efficiently business processes meet customer and shareholder needs), and learning and growth (how well the company can improve and adapt to changes). The objectives, measurements, targets, and action programs are defined for each perspective to help a company achieve profitable growth, satisfy customers, improve internal processes, and continue learning and developing its employees.

Uploaded by

Noviatni Dwi Utami
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
139 views2 pages

Balance Scorecard

The Balanced Scorecard method measures a business's performance across four perspectives: financial (how shareholders are satisfied), customer (how customers are satisfied), internal business processes (how efficiently business processes meet customer and shareholder needs), and learning and growth (how well the company can improve and adapt to changes). The objectives, measurements, targets, and action programs are defined for each perspective to help a company achieve profitable growth, satisfy customers, improve internal processes, and continue learning and developing its employees.

Uploaded by

Noviatni Dwi Utami
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 2

BALANCED SCORECARD METHOD

The financial perspective measures how well the business is doing in satisfying the needs of the shareholders. The customer perspective measures how well the business is satisying the needs of the customer.

The internal business process perspective measures how efficient and effectively the business process is meeting customers and shareholders needs.
The learning and growth perspective measures how well company to be sustain in changes and improvement.

BALANCE SCORECARD
Objective
Finance Profitable growth

Measurement
Sales growth Margin growth

Target
Plan of IPO in 2005 can be successful

Action Program
Produce some products based on costumer needs.

Customer Internal Learning a.Develop employees skills b. Develop employees motivation a. Assessment employees skills b.Assessment employees motivation a. Improving employees skills Improving employees motivation a.Training

b.

b. Give some supervision to all of employees and profit sharing (insentive)

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy