Management Quiz Group 3

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A) Supervision B) Organization theory C) Organization D) Classical theory

A) Neo classical theory B) Contingency theory C) Fayols theory D) Talcott parson theory

A) subdividing B) organizational structural C) chain of command D) span of control.

A) division of work B) social C) dicipline D) autority

production II. supportive III. Education IV. Maintance V. Managerial A: I,III,IV,V B:III,IV C:I,II,IV,V D:all above
I.

A)

Communication skill B) Leadership skill C) Conceptual skill D) Technical skill

A. Organizing
B. Directing C. Teaching D. Reporting

A) clear division of labor

B) impersonal relationship
C) hierarchical arrangement of positions D) subordination of individual interest to the general interest

A) to promote optimum functioning of each workers B) to help in the formulation of new policies C) to assistance in the hospital administration D) to develop standards for practice

A. The process of selecting a course of action when making decision. B. The process of implementation of new management plan

C. The process of coming to a solution for a


problem

D. The process of making change

12.The _____ effect is the finding that a managers behavior/ leadership approach can affect workers level of performance
A) Henthrorne B) Hawthorne C) Follett D) Fayol

13. Which is not one of Fayols principles


A) B) C) D) Authority and responsibility Line of Authority Globalization Unity of command

14.Theory ____ is based on positive assumption about workers


A) Z B) X C) Y D) C

15.Adam is a manager of small manufacturing firm. He has expressed interest in improving the productivity of his workers, but doesnt know to bring it about. Given your knowledge of the Hawthorne effect, what would your advice to Mr. Adam?

A) Pay attention to your workers, their attitude toward you is


important to their productivity B) Leave your workers alone, they will be more productive if they dont know you are there C) Increase the lighting in the workplace, greater lighting increases productivity. D) Be more directive in your behavior, people respond to

direct orders and goal setting

16.

He likewise stresses the need for all the employees to follow orders and instructions from him and not from anyone else. Which of the following principles does he refer to?

a. Scalar chain b. Discipline c. Unity of command d. Order

17.

Julius orients his staff on the patterns of reporting relationship throughout the organization. Which of the following principles refer to this? a. Span of control b. Hierarchy c. Esprit d corps d. Unity of direction

18.

He emphasizes to the team that they need to put their efforts together towards the attainment of the goals of the program. Which of the following principles refers to this?
a. Span of control b. Unity of direction c. Unity of command d. Command responsibility

19. Julius stresses the importance of promoting esprit d corps among the members of the unit. Which of the following remarks of the staff indicates that they understand what he pointed out? a. Lets work together in harmony; we need to be supportive of one another b. In order that we achieve the same results; we must all follow the directives of Julius and not from other managers. c. We will ensure that all the resources we need are available when needed. d. We need to put our efforts together in order to raise the bar of excellence in the care we provide to all our patients.

20.

He discusses the goal of the department. Which of the following statements is a goal?
a. Increase the patient satisfaction rate b. Eliminate the incidence of delayed administration of medications c. Establish rapport with patients. d. Reduce response time to two minutes.

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