Image Quality Problem Bizhub C450

Image quality problem
FIELD SERVICE
2005.03 Ver. 1.0
18. Image quality problem
Field Service Ver. 1.0 Mar. 2005

bizhub C450
18.1 How to read Element date

As part of troubleshooting procedures, the numeric values set for State Confirmation available from Service Mode can be used to isolate the cause of the image problem.
4037F4E509DA
18.1.1
Table Number
4037F4E511DA
Troubleshooting
Vdc-C Vdc-M Vdc-Y Vdc-K Vg-C Vg-M Vg-Y Vg-K
Shows the developing bias value of each color of toner when an image is produced. Standard values: Around 390 V A correction is made to make the image lighter when the numeric value is greater. A correction is made to make the image darker when the numeric value is smaller. Relevant Components: Imaging Unit, High Voltage Unit (Developing Bias) Shows the grid voltage value of each color of toner when an image is produced. Standard values: Around 500 V A correction is made to make the image lighter when the numeric value is greater. A correction is made to make the image darker when the numeric value is smaller. Relevant Components: Imaging Unit, High Voltage Unit (Developing Bias)
374
Field Service Ver. 1.0 Mar. 2005 18.1.2 Level History 1
4037F4E513DA
TCR-C TCR-M TCR-Y TCR-K IDC1 IDC2
Shows the T/C ratio (in 0.01 % increments). Standard value: 7 3 % Relevant Components: LPH Unit, TCR Sensor K Shows the IDC bare surface output reading taken last (in 0.01 V increments). It should normally be around 4.3 V. The output range is 0 V to 5 V. Reading taken last means: Latest toner density When the Start key is pressed, the output value is displayed while a test print is being produced. Relevant Components: IDC Sensor, Transfer Belt Unit Shows the temperature of the Heating Roller (Temp-Belt) and the Fusing Pressure Roller (Temp-Press.) (in 5 C increments). Relevant Components: Fusing Unit
Temp-Belt. Temp-Press.
375
Troubleshooting
bizhub C450
18. Image quality problem 18.1.3

bizhub C450
Level History 2
4037F4E515DA
IDC Sensor Adjust 1 IDC Sensor Adjust 2
Shows the IDC intensity adjustment value. It should normally be around 40 and can range from 0 to 255. The value becomes greater as the Transfer Belt Unit has been used more. Relevant Components: IDC Sensor, Transfer Belt Unit Shows the latest ATVC level (which varies according to the paper type). 300 V to 3000 V (ATVC-C/-M/-Y/-K) 300 V to 5000 V (ATVC-2nd) Relevant Components: Transfer Belt Unit, High Voltage Unit (Image Transfer, Neutralizing)
ATVC -C ATVC -M ATVC -Y ATVC -K ATVC -2nd
Troubleshooting
376
18.2 How to identify problematic part

This chapter is divided into two parts: Initial Check Items and Troubleshooting Procedure by a Particular Image Quality Problem. When an image quality problem occurs, first go through the Initial Check Items and, if the cause is yet to be identified, go to Troubleshooting Procedure by a Particular Image Quality Problem. 18.2.1 Initial Check Items
bizhub C450 Troubleshooting
C
A. Initial Check Items 1 Check first to see if image data is properly transmitted between Scanner and memory, and between memory and printer.
Action Enter the Service Mode, select State Confirmation Memory/HDD Adj. Memory Bus Check, and select and carry out ScannerMemory and MemoryPRT checks. Result OK NG Next Step Initial Check Items 2
364
(action as instructed)
B. Initial Check Items 2 Let the machine produce a test print and determine whether the image problem is attributable to the Scanner or printer system.
Document Scan CCD Sensor Board PWB-A
Scanner system
Image Processing Board PWB-C
I/F Cable
Copier Board PWB-CF
Printer system
LED Drive Board PWB-LED
MFP Control Board PWB-MFPC Test Print
Evaluation Procedure Image Problem

Lines, bands
Action
From Service Mode, select Test Mode Halftone Pattern SINGLE HYPER Gradation CMYK Density 64, and produce a test print. Is image problem evident?
Result
YES
Cause
Printer
Next Step
Initial Check Items 3
NO Scanner
379
377
bizhub C450
C. Initial Check Items 3 If the printer is responsible for the image problem, let the machine produce a test print and determine whether the image problem occurs in a specific single color or four colors
4 Color
Mono Color
4037F4C517DA
Troubleshooting
Evaluation Procedure
Image Problem Action Result YES NO Cause Printer, 4 colors Printer, single color Next Step
Lines, bands From Service Mode, select Test Mode Halftone Pattern SINGLE HYPER Gradation CMYK Density 64, and produce a test print. Is image problem evident in each of all four colors?
408 392
378
18.3 Solution
18.3.1 IR System: white lines in Sub Scan Direction, white bands in Sub Scan Direction, colored lines in Sub Scan Direction, and colored bands in Sub Scan Direction
bizhub C450 Troubleshooting
A. Typical Faulty Images White lines in Sub Scan Direction White bands in Sub Scan Direction Color lines in Sub Scan Direction Color bands in Sub Scan Direction
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B. Troubleshooting Procedure
Step 1 2 3 4 Section Original Original Cover Original Glass Shading sheet Check Item Original is damaged or dirty. Original Pad is dirty. Original Glass is dirty. Shading sheet is dirty. Result YES YES YES YES YES YES YES YES NO Action Change original. Clean. Wipe the surface clean with a soft cloth. Wipe the surface clean with a soft cloth. Clean. Clean. Clean. Clean. Readjust.
Mirror, lens, Exposure Mirror is dirty Lamp, and reflectors Lens is dirty Exposure Lamp is dirty Reflectors are dirty Machine Scan Area Image Position: Side Edge (Service Mode) The adjustment value for Image Position: Side Edge falls within the specified range. The white lines/bands or colored lines/bands are blurry.
YES
Change Scanner Assy. Change CCD Unit.
379

bizhub C450
Scanner System: white lines in Main Scan Direction, white bands in Main Scan Direction, colored lines in Main Scan Direction, and colored bands in Main Scan Direction
A. Typical Faulty Images White lines in Main Scan Direction White bands in Main Scan Direction Color lines in Main Scan Direction Color bands in Main Scan Direction
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Step 1 2 3 Section Original Original Cover Original Glass Check Item Original is damaged or dirty. Original Pad is dirty. Original Glass is dirty. Result YES YES YES Action Change original. Clean. Wipe the surface clean with a soft cloth. Readjust. NO
Machine Scan The adjustment value for Image Area Image Position: Leading Edge falls within Position: Top the specified range. Edge (Service Mode) The problem has been eliminated through the checks of steps up to 4.
NO
Change Scanner Assy. Change CCD Unit.
Troubleshooting
380
Field Service Ver. 1.0 Mar. 2005 18.3.3 Scanner System: color spots
AA
4036fs4029c0
Step 1 2 3 4 Section Original Original Cover Original Glass Check Item Original is damaged or dirty. Original Pad is dirty. Original Glass is dirty. The problem has been eliminated through the checks of steps up to 3. Result YES YES YES NO Action Change original. Clean. Wipe the surface clean with a soft cloth. Change Scanner Assy. Change CCD Unit.
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Troubleshooting
bizhub C450
A. Typical Faulty Images

bizhub C450
Scanner System: fog
ABCD ABCD ABCD ABCD ABCD

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Step 1 2 3 4 5 6 7 8 9 10 Basic Screen Quality/Density Original Glass Shading sheet Section Original Original Cover Check Item Original is damaged or dirty. Original Pad is dirty. Original Cover does not lie flat. Original Glass is dirty. Shading sheet is dirty. Result YES YES YES YES YES YES YES YES YES NO Action Change original. Clean. Change Original Cover if it is deformed or hinges are broken. Wipe the surface clean with a soft cloth. Wipe the surface clean with a soft cloth. Clean. Clean. Clean. Clean. Try another exposure level in Manual. Change Scanner Assy. Change CCD Unit.
Mirror, lens, Mirror is dirty. Exposure Lamp, Lens is dirty. and reflectors Exposure Lamp is dirty. Reflectors are dirty. The problem is eliminated when the image is produced in the Manual exposure setting. The problem has been eliminated through the checks of steps up to 10.
11
NO
Troubleshooting
382
Field Service Ver. 1.0 Mar. 2005 18.3.5 Scanner System: blurred image, blotchy image
4036fs4031c0
Step 1 2 3 Section Original Original Cover Original Glass 2nd/3rd Mirrors Carriage Check Item Original does not lie flat. Original Cover does not lie flat. Original Glass tilts. Scanner is not aligned with the 2nd/3rd Mirrors Carriage. Result YES YES YES YES Action Change original. Change Original Cover if it is deformed or hinges are broken. Position Original Glass correctly. Check original loading position. Perform Focus Positioning of the Scanner and 2nd/3rd Mirrors Carriage and Scanner Position Adjustment. Change Scanner Assy. Change CCD Unit.
The problem has been eliminated through the checks of steps up to 4.
NO
383
Troubleshooting
bizhub C450

bizhub C450
Scanner System: incorrect color image registration, sync shift (lines in main scan direction)
AA
4036fs4032c0
Step 1 2 3 4 Section Original Original Cover Slide rails Drive Cables Scanner Assy 5 Check Item Original does not lie flat. Original Cover does not lie flat. Foreign matter on rails. Cable kinks or is damaged. Scanner moves smoothly. Result YES YES YES YES NO Action Change original. Change Original Cover if it is deformed or hinges are broken. Clean and apply lubricant. Correct or change. Adjust the Scanner Motor timing belt. Change bushing. Change Scanner Motor. Change CCD Unit.
NO
Troubleshooting
384
Field Service Ver. 1.0 Mar. 2005 18.3.7 Scanner System: moire
4036fs4033c0
Step 1 Basic Screen Quality/Density Basic Screen Zoom Section Original Check Item Moire distortions recur even after the orientation of original has been changed. Moire distortions recur even after the original mode has been changed. The problem has been eliminated through the checks of steps up to 2. Result NO Action Change the original mode (select one other than that resulted in moire). Select Text Mode or Photo Mode. Change the zoom ratio.
YES
NO
385
Troubleshooting
bizhub C450

bizhub C450
Scanner System: skewed image
AA
4036fs4034c0
Step 1 2 2nd/3rd Mirrors Carriage Section Original Original Glass Check Item Original is skew. Original Glass is in positive contact with the flat spring without being tilt. Scanner Assy is not properly aligned with 2nd/3rd Mirrors Carriage. The problem has been eliminated through the checks of steps up to 3. Result YES NO Action Reposition original. Reinstall the glass. Check the original loading position. Perform Focus Positioning of the Scanner and 2nd/3rd Mirrors Carriage and Scanner Position Adjustment. Change Scanner Assy. Change CCD Unit.
YES
NO
Troubleshooting
386
Field Service Ver. 1.0 Mar. 2005 18.3.9 Scanner System: distorted image
ABCDE ABCDE ABCDE ABCDE ABCDE

4036fs4035c0
Step 1 Section Installation 2nd/3rd Mirrors Carriage Check Item Machine is installed on a level surface. Scanner Assy is not properly aligned with 2nd/3rd Mirrors Carriage. Scanner Motor turns smoothly. The problem has been eliminated through the checks of steps up to 3. Result NO YES Reinstall. Perform Focus Positioning of the Scanner and 2nd/3rd Mirrors Carriage and Scanner Position Adjustment. Change belt. Change Scanner Motor. Change Scanner Assy. Change CCD Unit. Action
3 4
Scanner Motor
NO NO
387
Troubleshooting
bizhub C450

bizhub C450
Scanner System: low image density, rough image

4036fs4036c0
Step 1 2 3 4 5 6 7 8 Section Original Original Glass Shading sheet Mirror, lens, Exposure Lamp, and reflectors Check Item Original sticks to Original Glass. Original Glass is dirty. Shading sheet is dirty. Mirror is dirty. Lens is dirty. Exposure Lamp is dirty. Reflectors are dirty. The problem has been eliminated through the checks of steps up to 7. Result YES YES YES YES YES YES YES NO Action Reposition original. Wipe the surface clean with a soft cloth. Wipe the surface clean with a soft cloth. Clean. Clean. Clean. Clean. Clean Exposure Lamp. Change Scanner Assy. Change CCD Unit.
Troubleshooting
388
Field Service Ver. 1.0 Mar. 2005 18.3.11 Scanner System: defective ACS
AA
Colored Area of Original

4036fs4037c0
Black-and-White Area of Original
Step Section Auto Color Level Adjustment (User Setting) 1 Check Item The problem persists even after the ACS Determination Level Adjust function has been changed. Result YES Action Change the original loading direction. Make manual settings according to the type of original. (If the original contains a colored area in one of its corners, the machine may fail to properly detect the colored area.)
389
Troubleshooting
bizhub C450

bizhub C450
Scanner System: blank copy, black copy
A. Typical Faulty Images Blank copy Black copy
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Step 1 Section Check Item Result NO Reconnect. Action
Cable connecting Connector is connected properly Scanner and with no pins bent. printer Image Processing Connectors on the Image ProBoard (PWB-C) cessing Board are connected properly. CCD Unit Test Mode (Service Mode) Connectors of the CCD Unit are connected properly. The problem is eliminated as checked with the image on a test pattern produced.
NO
Reconnect.
NO NO
Reconnect. Change I/F connection cable.
Image Processing The problem is eliminated after Board (PWB-C) the I/F connection cable has been changed.
NO
Change Image Processing Board.
Troubleshooting
390
Field Service Ver. 1.0 Mar. 2005 18.3.13 Scanner System: abnormal image

4036fs4040c0 4036fs4041c0
ABCDE ABCDE ABCDE
Data on previous page
AA
4036fs4042c0
Data on current page
Step 1 Section Check Item Result NO Reconnect. Action
Cable connecting Connector is connected properly Scanner and with no pins bent. printer Image Processing Connectors on the Image ProcessBoard (PWB-C) ing Board are connected properly. MFP Control Board (PWBMFPC) Test Mode (Service Mode) Data on previous page is mixed with data on current page. The problem is eliminated as checked with the image on a test pattern produced.
NO NO
Reconnect. Reinstall expanded memory.
NO
Change interface connection cable. Change Image Processing Board. Change MFP Control Board.
Image Processing The problem is eliminated after the Board (PWB-C) interface connection cable has been changed. MFP Control Board (PWB-MFPC) The problem has been eliminated through the checks of steps up to 5.
NO
NO
391
Troubleshooting
bizhub C450

bizhub C450
Printer Monocolor: white lines in Sub Scan Direction, white bands in Sub Scan Direction, colored lines colored bands in Sub Scan Direction, white lines in Main Scan Direction, white bands in Main Scan Direction, colored lines in Main Scan Direction, colored bands in Main Scan Direction

White lines in Sub Scan Direction White bands in Sub Scan Direction Colored lines in Sub Colored bands in Sub Scan Direction Scan Direction
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4036fs4022c0
4036fs4023c0
4036fs4024c0
White lines in Main Scan Direction
White bands in Main Scan Direction
Colored lines in Main Colored bands in Main Scan Direction Scan Direction
4036fs4025c0
4036fs4026c0
4036fs4027c0
4036fs4028c0
Step Section Check Item Result YES Action Select Service Mode Machine LPH Chip Adjust and run LPH Chip Adjust. Clean the Comb Electrode by moving the Comb Electrode Cleaning Lever. Change Imaging Unit. Clean with cleaning jig. Clean. Clean contact terminals. Reconnect. Clean contact terminal and check terminal position. Select Service Mode Machine LPH Rank and run LPH Rank. Change Imaging Unit. Change Image Transfer Belt Unit. Change LPH Assy.
Image check A white line or black line in sub scan direction is sharp. 1
NO
Troubleshooting
2 3 4 5
Imaging Unit The surface of the PC Drum is scratched. LPH Assy The surface of the lens array is dirty.
YES YES YES NO
Imaging Unit Dirty on the outside. Connectors and contact terminals make good connection between each IU and LPH Assy. Developing bias contact terminal makes good connection. Image check The problem has been eliminated through the checks of steps up to 6. The problem has been eliminated through the checks of steps up to 7.
6 7
NO NO NO
392
Field Service Ver. 1.0 Mar. 2005 18.3.15
Printer Monocolor: uneven density in sub scan direction

bizhub C450
4036fs4043c0 4036fs4044c0 4036fs4045c0
Step Section Image check 1 Check Item Result Action Check LPH Unit connector for proper connection. Check the LED Drive Board connectors for proper connection. Feed 10 to 20 blank sheets of paper with no originals placed, as the IU fails to keep up with a high demand for toner. Slide out the IU and reinstall. Change Imaging Unit. Clean. Clean using the LED Cleaning Jig. Select Service Mode Machine LPH Rank and run LPH Rank. Change Image Transfer Belt Unit. Change IU. Change Image Transfer Belt Unit. Change LPH Assy. Change Copier Board. Change LED Drive Board Change LPH Unit. Change High Voltage Unit (Image Transfer, Neutralizing).
Uneven density of void area occurs. YES
High image density original 2
Uneven density in Sub Scan Direction occurs at a pitch of 40 mm to 50 mm when a multi-copy cycle is run using an original with high image density (50% or more). LED retracting lever is locked in position. The surface of the PC Drum is scratched. Dirty on the outside.
YES
3 4 5 6
LPH Assy Imaging Unit
NO YES YES YES YES
LPH Assy Image check
LED surface is dirty. Monocolor uneven image (uneven high density) occurs. Cam gear operates properly. The problem has been eliminated through the checks of steps up to 8.
7 Image Transfer Belt Unit
NO NO
393
Troubleshooting

bizhub C450
Printer Monocolor: uneven density in main scan direction
4036fs4046c0
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Step 1 2 3 LPH Assy Image check 4 Image Transfer Belt Unit Section Imaging Unit Check Item The surface of the PC Drum is scratched. Dirty on the outside. The surface of the lens array is dirty. Monocolor uneven image (uneven high density) occurs. Image Transfer Belt Unit makes positive contact with plates on rails. Cam gear operates properly. The problem has been eliminated through the checks of steps up to 6. 7 Result YES YES YES YES Action Change Imaging Unit. Clean. Clean with cleaning jig. Select Service Mode Machine LPH Rank and run LPH Rank. Check and correct contacts. Change Image Transfer Belt Unit. Change Imaging Unit. Change Image Transfer Belt Unit. Change High Voltage Unit/2 (Developing Bias). Change High Voltage Unit/1 (Image Transfer, Neutralizing).
5 6
NO NO NO
Troubleshooting
394
Field Service Ver. 1.0 Mar. 2005 18.3.17 Printer Monocolor: low image density

4036fs4036c0
Step Section State Confirm Table Number (Service Mode) Check Item Check data for Vg and Vdc. Color Vdc: Around 390 V Vg : Around 500 V Black Vdc: Around 390 V Vg : Around 500 V Check TCR data. IDC output value is around 4.3 V. Result NO Action Go to next step.
2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
State Confirmation Level History 1 (Service Mode) Level History data check results
NO NO
Go to next step. Clean IDC Sensor. Check Image Transfer Belt for damage. Go to step 8. Go to step 14. Go to step 8. Go to step 14. Slide out the IU and reinstall. Clean. Clean with cleaning jig. Clean. Check and correct contacts. Change Image Transfer Belt Unit. Reconnect. Change gear. Clean.
Low TCR and low Vg and Vdc Low TCR and high Vg and Vdc TCR falling within specified range and low Vg and Vdc TCR falling within specified range and high Vg and Vdc
YES YES YES YES NO YES YES YES NO NO YES YES YES
LPH Assy Imaging Unit LPH Assy TCR Sensor window Image Transfer Belt Unit
LED retracting lever is locked in position. Dirty on the outside. The surface of the lens array is dirty. The color TCR Sensor window on the LED Assy is dirty. Image Transfer Belt Unit makes positive contact with plates on rails. Cam gear operates properly.
Hopper Unit
Connectors are loose. Gear is cracked. Toner empty lever and/or detecting switch are defective.
395
Troubleshooting
bizhub C450

Step Section Check Item

Result NO Action Go to next step.
bizhub C450
17
Image Process Toner is properly supplied when Adjustment TCR Toner Supply is run. TCR Toner Supply (Service Mode) Image Process The problem has been eliminated Adjustment when T/C has been increased. TCR Level Setting (Service Mode) Image Process Adjustment Gradation Adjust (Service Mode) Image Process Adjustment D Max Density (Service Mode) Image Process Adjustment Stabilizer Reset + Stabilizer (Service Mode) Conv. Value falls within the specified range as checked through Gradation Adjust. Max: 0 100 Highlight = 0 60 The problem has been eliminated through the adjust of D Max.
NO
Go to next step.
18
YES
Go to step 23.
19
NO
Go to next step.
20
21
After the Reset + Stabilizer sequence has been completed, run Gradation Adjust; if the problem persists, make adjustments of D Max Density. The problem has been eliminated through the checks of steps up to 22.
NO
Go to next step.
NO
22
Change Imaging Unit. Change Image Transfer Belt Unit. Change LPH Assy. Change LED Drive Board. Change Copier Board. Change MFP Control Board Change LPH Unit. Change High Voltage Unit/ 2 (Developing Bias). Change High Voltage Unit/ 1 (Image Transfer, Neutralizing).
Troubleshooting
396
Field Service Ver. 1.0 Mar. 2005 18.3.18 Printer Monocolor: gradation reproduction failure
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Step 1 2 3 4 5 Section Photo/Density LPH Assy Imaging Unit LPH Assy Check Item Original type and screen pattern are selected properly. LED retracting lever is locked in position. Dirty on the outside. The surface of the lens array is dirty. Result NO YES YES YES YES NO Action Change screen pattern. Slide out the Imaging Unit and reinstall. Clean. Clean with cleaning jig. Clean. Clean IDC Sensor. Check Image Transfer Belt for damage. Go to step 11.
TCR Sensor win- TCR Sensor window is dirty. dow State Confirma- IDC output value is around 4.3 V. tion Level History 1 (Service Mode) Image Process Adjustment Gradation Adjust (Service Mode) Image Process Adjustment D Max Density (Service Mode) Image Process Adjustment Stabilizer Reset + Stabilizer (Service Mode) Conv. Value falls within the specified range as checked through Gradation Adjust. Max: 0 100 Highlight = 0 60 The problem has been eliminated through the adjust of D Max.
YES
NO
Go to next step.
After the Reset + Stabilizer sequence has been completed, run Gradation Adjust; if the problem persists, make adjustments of D Max Density.
NO
Go to next step.
397
Troubleshooting
bizhub C450

Step Section Check Item The problem has been eliminated through the checks of steps up to 9.

Result NO Action Change Imaging Unit. Change Image Transfer Belt Unit. Change LPH Assy. Change LED Drive Board. Change Copier Board. Change MFP Control Board Change LPH Unit. Change High Voltage Unit/2 (Developing Bias). Change High Voltage Unit/1 (Image Transfer, Neutralizing).
bizhub C450
10
Troubleshooting
398
Field Service Ver. 1.0 Mar. 2005 18.3.19 Printer Monocolor: foggy background
ABCD ABCD ABCD ABCD ABCD

4036fs4030c0
Step Section State Confirmation Table Number (Service Mode) State Confirmation Level History 1 (Service Mode) Check Item Check data for Vg and Vb. Color Vdc: Around 390 V Vg : Around 500 V Black Vdc: Around 390 V Vg : Around 500 V Check TCR data. IDC output value is around 4.3 V. Result NO Action Go to next step.
2 3 4 5 6 7 8 9 10 11
NO NO
Go to next step. Clean IDC Sensor. Check Transfer Belt for damage. Go to step 8. Go to step 12. Go to step 8. Go to step 12. Slide out the IU and reinstall. Clean. Clean with cleaning jig. Clean. Go to next step.
Level History data Low TCR and low Vg and Vdc check results Low TCR and high Vg and Vdc TCR falling within specified range and low Vg and Vdc TCR falling within specified range and high Vg and Vdc LPH Assy Imaging Unit LPH Assy LED retracting lever is locked in position. Dirty on the outside. The surface of the lens array is dirty.
YES YES YES YES NO YES YES YES NO
TCR Sensor win- The color TCR Sensor window on dow the LED Assy is dirty. Image Process Adjustment Background Voltage Margin (Service Mode) Image Process Adjustment Gradation Adjust (Service Mode) The problem is eliminated after Background Voltage Margin has been adjusted.
12
13
Conv. Value falls within the specified range as checked through Gradation Adjust. Max: 0 100 Highlight = 0 60
YES
Go to step 17.
399
Troubleshooting
bizhub C450

Step Section Check Item

Result NO Action Go to next step.
bizhub C450
14
Image Process The problem has been eliminated Adjustment through the adjust of D Max. D Max Density (Service Mode) Image Process Adjustment Stabilizer Reset + Stabilizer (Service Mode) After the Reset + Stabilizer sequence has been completed, run Gradation Adjust; if the problem persists, make adjustments of D Max Density. The problem has been eliminated through the checks of steps up to 15.
NO
Go to next step.
15
NO
16
Change Imaging Unit. Change Image Transfer Belt Unit. Change LPH Assy. Change LED Drive Board. Change Copier Board. Change MFP Control Board Change LPH Unit. Change High Voltage Unit/2 (Developing Bias). Change High Voltage Unit/1 (Image Transfer, Neutralizing).
Troubleshooting
400
Field Service Ver. 1.0 Mar. 2005 18.3.20 Printer Monocolor: void areas, white spots
Void areas
White spots
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Step 1 Section Image Check Check Item There are void areas at the front side or high density section. There is void area at the rear side section. Imaging Unit The surface of the PC Drum is scratched. Dirty on the outside. Hopper Unit Installation environment Foreign matter or caked toner in the Toner Cartridge. Is the atmospheric pressure at the installation site low? Result YES YES Action
395
Perform Transfer Adjust of Image Process Adjustment under Service Mode. Change Imaging Unit. Clean. Remove foreign matter. Make the following adjustment: Service Mode Image Process Adjustment Dev. Bias Choice. Change Imaging Unit.
3 4 5
YES YES YES YES
NO
401
Troubleshooting
bizhub C450

bizhub C450
Printer Monocolor: colored spots

Colored spots
AA
4036fs4052c0
Step 1 2 3 4 Section Imaging Unit Check Item Developing bias contact terminal makes good connection. The surface of the PC Drum is scratched. Dirty on the outside. The problem has been eliminated through the checks of steps up to 3. Result NO YES YES NO Action Clean contact terminal and check terminal position. Change Imaging Unit. Clean. Change Imaging Unit.
Troubleshooting
402
Field Service Ver. 1.0 Mar. 2005 18.3.22 Printer Monocolor: blurred image
blurred image
4036fs4031c0
Step 1 LED Assy Section Image Check Check Item Image is distorted (stretched or shrunk). LED retracting lever is locked in position. The surface of the lens array is dirty. Imaging Unit Dirty on the outside. The problem has been eliminated through the checks of steps up to 4. Result YES Action Select Service Mode Machine Printer Area Paper Feed Direction Adj. Slide out the IU and reinstall. Clean with cleaning jig. Clean. Change Imaging Unit. Change LPH Assy. Change LPH Unit.
2 3 4 5
NO YES YES NO
403
Troubleshooting
bizhub C450

bizhub C450
Printer Monocolor: blank copy, black copy

Blank copy Black copy
4036fs4038c0
4036fs4039c0
Step Section Image Check 1 Check Item A blank copy occurs. Result YES Action Check LPH Unit connector for proper connection. Check the LED Drive Board connectors for proper connection. Check and correct drive transmitting coupling. Change IU. Check, clean, or correct the contact.
Imaging Unit 2
Coupling of IU drive mechanism is installed properly. The PC Drum Charge Corona voltage contact or PC Drum ground contact of the Imaging Unit is connected properly.
NO
NO
High Voltage Unit/ Connector is connected properly. 1 (Image Transfer, Neutralizing) The problem has been eliminated through the check of step4.
NO
Reconnect.
NO
Troubleshooting
Change High Voltage Unit/1 (Image Transfer, Neutralizing). Change MFP Control Board Change Copier Board Change LED Drive Board Change LPH Unit.
404
Field Service Ver. 1.0 Mar. 2005 18.3.24 Printer Monocolor: 0.5-mm-pitch uneven image
0.5mm
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Step 1 Section LPH Assy Check Item LED retracting lever is locked in position. Result NO YES Action Slide out the IU and reinstall. Change Imaging Unit.
405
Troubleshooting
bizhub C450

bizhub C450
Printer Monocolor: 2-mm-pitch uneven image
2 mm
4036fs4054c0
Step 1 Section Imaging Unit Check Item The drive mechanisms for spent toner conveying and IU are dirty. Result YES NO Clean. Change Imaging Unit. Action
Troubleshooting
406
Field Service Ver. 1.0 Mar. 2005 18.3.26 Printer Monocolor: 94-mm-pitch uneven image
94 mm
94 mm
94 mm
4036fs4057c0 4036fs4055c0 4036fs4056c0
Step 1 Section Imaging Unit Check Item The surface of the PC Drum is scratched. Coupling of IU drive mechanism is installed properly. There is play in the IU Motor. Image Transfer Belt Unit Image Transfer Roller Unit Image Transfer Belt Unit drive gear has chipped off. Image Transfer Roller is damaged. The problem has been eliminated through the checks of steps up to 5. Result YES NO Action Change Imaging Unit. Check and correct drive transmitting coupling. Change Imaging Unit. Reinstall or change the IU Motor. Correct. Change Image Transfer Belt Unit. Change Image Transfer Roller Unit. Change Imaging Unit.
2 3 4 5 6
YES YES YES NO
407
Troubleshooting
bizhub C450

bizhub C450
Printer 4-Color: white lines in sub scan direction, white bands in sub scan direction, colored lines in sub scan direction, and colored bands in sub scan direction

White lines in Sub Scan Direction White bands in Sub Scan Direction Colored lines in Sub Scan Direction Colored bands in Sub Scan Direction
4036fs4021c0
4036fs4022c0
4036fs4023c0
4036fs4024c0
Step 1 Image Transfer Belt Unit Section Image Check Check Item A white line or colored line in sub scan direction. Fingerprints, oil, or other foreign matter is evident on the Image Transfer Belt. Image Transfer Belt is dirty or scratched. Cleaning Blade is not effective in removing toner completely. Image Transfer Roller Unit Paper path Image Transfer Roller is dirty or scratched. There is foreign matter on paper path. Image Transfer Paper Separator Fingers are damaged or dirty. Paper Dust Remover Fusing Unit Paper dust accumulates on Paper Dust Remover. Fusing Entrance Guide Plate is dirty or damaged. Fusing Paper Separator Fingers are dirty. The problem has been eliminated through the checks of steps up to 10. 11 Result YES Action Clean the Comb Electrode by moving the Comb Electrode Cleaning Lever. Clean with specified solvent. (See Maintenance.) Clean dirty belt with a soft cloth. Change Image Transfer Belt Unit if belt is damaged. Clean Cleaning Blade. change Image Transfer Belt Unit. Change Image Transfer Roller Unit. Remove foreign matter. Clean or change. Clean. Clean. Change Fusing Unit. Clean. Change Image Transfer Roller Unit. Change Image Transfer Belt Unit. Change MFP Control Board
YES
YES
4 5 6 7 8 9 10
YES YES YES YES YES YES YES NO
Troubleshooting
408

White lines in Main Scan Direction White bands in Main Scan Direction Colored lines in Main Scan Direction Colored bands in Main Scan Direction
4036fs4025c0
4036fs4026c0
4036fs4027c0
4036fs4028c0
Step 1 Section Image Transfer Belt Unit Check Item Fingerprints, oil, or other foreign matter is evident on the Image Transfer Belt. Image Transfer Belt is dirty or scratched. Cleaning Blade is not effective in removing toner completely. Image Transfer Roller Unit Paper path Image Transfer Roller is dirty or scratched. There is foreign matter on paper path. Image Transfer Paper Separator Fingers are damaged or dirty. Paper Dust Remover Fusing Unit Paper dust accumulates on Paper Dust Remover. Fusing Entrance Guide Plate is dirty or damaged. Fusing Paper Separator Fingers are dirty. The problem has been eliminated through the checks of steps up to 9. 10 Result YES Action Clean with specified solvent. (See Maintenance.) Clean dirty belt with a soft cloth. Change Image Transfer Belt Unit if belt is damaged. Clean Cleaning Blade. change Image Transfer Belt Unit. Change Image Transfer Roller Unit. Remove foreign matter. Clean or change. Clean or change. Clean. Change Fusing Unit. Clean. Change Image Transfer Roller Unit. Change Image Transfer Belt Unit. Change MFP Control Board
YES
3 4 5 6 7 8 9
YES YES YES YES YES YES YES NO
409
Troubleshooting
bizhub C450
Printer 4-Color: white lines in main scan direction, white bands in main scan direction, colored lines in main scan direction, and colored bands in main scan direction

bizhub C450
Printer 4-Color: uneven density in sub scan direction
4036fs4043c0
4036fs4044c0
Step 1 Section Image Transfer Belt Unit Check Item Fingerprints, oil, or other foreign matter is evident on the Image Transfer Belt. Image Transfer Belt is dirty or scratched. Terminal is dirty. Image Transfer Roller Unit Image Transfer Roller is installed properly. Image Transfer Roller is dirty or scratched. The problem has been eliminated through the checks of steps up to 5. Result YES Action Clean with specified solvent. (See Maintenance.) Clean dirty belt with a soft cloth. Change Image Transfer Belt Unit if belt is damaged. Clean. Reinstall. Change Image Transfer Roller Unit. Change Image Transfer Roller Unit. Change Image Transfer Belt Unit.
YES
2 3 4 5
YES NO YES NO
Troubleshooting
410
Printer 4-Color: uneven density in main scan direction

bizhub C450
4036fs4046c0 4036fs4047c0
Step 1 Section Image Transfer Belt Unit Check Item Fingerprints, oil, or other foreign matter is evident on the Image Transfer Belt. Image Transfer Belt is dirty or scratched. Terminal is dirty. Image Transfer Roller Unit Image Transfer Roller is installed properly. Image Transfer Roller is dirty or scratched. The problem has been eliminated through the checks of steps up to 5. 6 Result YES Action Clean with specified solvent. (See Maintenance.) Clean dirty belt with a soft cloth. Change Image Transfer Belt Unit if belt is damaged. Clean. Reinstall. Change Image Transfer Roller Unit. Change Image Transfer Roller Unit. Change Image Transfer Belt Unit. Change High Voltage Unit/2 (Developing Bias). Change High Voltage Unit/1 (Image Transfer, Neutralizing).
YES
2 3 4 5
YES NO YES NO
411
Troubleshooting

bizhub C450
Printer 4-Color: low image density

4036fs4036c0
Step Section Paper 1 Check Item Paper is damp. Result YES Action Change paper to one just unwrapped from its package. Install Paper Dehumidifying Heater. Clean. Reinstall. Change Image Transfer Roller Unit. Clean with blower brush. Go to step 10.
2 3 4 5
Image Transfer Belt Unit Image Transfer Roller Unit
Terminal is dirty. Image Transfer Roller is installed properly. Image Transfer Roller is dirty or scratched.
YES NO NO YES YES
IDC Sensor Image Process Adjustment Gradation Adjust (Service Mode)
Sensor is dirty. Conv. Value falls within the specified range as checked through Gradation Adjust. Max: 0 100 Highlight: 0 60
Troubleshooting
Image Process The problem has been eliminated Adjustment through the adjust of D Max Den D Max Density sity. (Service Mode) Image Process Adjustment Stabilizer Reset + Stabilizer (Service Mode) After the Reset + Stabilizer sequence has been completed, run Gradation Adjust; if the problem persists, make adjustments of D Max Density. The problem has been eliminated through the checks of steps up to 8.
NO
Go to next step.
NO
Go to next step.
NO
Change Image Transfer Roller Unit. Change Image Transfer Belt Unit. Change MFP Control Board Change High Voltage Unit/2 (Developing Bias). Change High Voltage Unit/1 (Image Transfer, Neutralizing).
412
Field Service Ver. 1.0 Mar. 2005 18.3.32 Printer 4-Color: poor color reproduction
4036fs4058c0
Step Section Paper 1 Check Item Paper is damp. Result YES Action Change paper to one just unwrapped from its package. Install Paper Dehumidifying Heater. Clean. Reinstall. Change Image Transfer Roller Unit. Clean with blower brush. Go to step 10.
2 3 4 5
Image Transfer Belt Unit Image Transfer Roller Unit
Terminal is dirty. Image Transfer Roller is installed properly. Image Transfer Roller is dirty or scratched.
YES NO NO YES YES
IDC Sensor Image Process Adjustment Gradation Adjust (Service Mode)
Sensor is dirty. Conv. Value falls within the specified range as checked through Gradation Adjust. Max: 0 100 Highlight: 0 60
Image Process Adjustment Stabilizer Reset + Stabilizer (Service Mode)
After the Reset + Stabilizer sequence has been completed, run Gradation Adjust; if the problem persists, make adjustments of D Max Density. The problem has been eliminated through the checks of steps up to 8.
NO
Go to next step.
NO
Change Image Transfer Roller Unit. Change Image Transfer Belt Unit. Change MFP Control Board Change High Voltage Unit/2 (Developing Bias). Change High Voltage Unit/1 (Image Transfer, Neutralizing).
413
Troubleshooting
Image Process The problem has been eliminated Adjustment through the adjust of D Max DenD Max Density sity. (Service Mode)
NO
Go to next step.
bizhub C450

bizhub C450
Printer 4-Color: incorrect color image registration
AA
4036fs4032c0
Step 1 Section Check Item Result YES Action Take action according to the warning code shown on the State Confirm screen. Turn OFF and ON Main Power Switch. Slide out the IU and reinstall. Clean with specified solvent. (See Maintenance.) Clean dirty belt with a soft cloth. Change Image Transfer Belt Unit if belt is damaged. Clean. Change Imaging Unit. Reinstall. Change Image Transfer Roller Unit. Readjust Fusing Transport Speed.
Warning display The maintenance call mark is displayed on the panel. Machine condi- Vibration is given to the machine tion after main power switch has been turned ON. LPH Assy Image Transfer Belt Unit LED retracting lever is locked in position. Fingerprints, oil, or other foreign matter is evident on the Image Transfer Belt. Image Transfer Belt is dirty or scratched. Drive coupling to the machine is dirty. Imaging Unit Image Transfer Roller Unit The surface of the PC Drum is scratched. Image Transfer Roller is installed properly. Image Transfer Roller is dirty or scratched. Brush effect or blurred image Machine Fusing Trans- occurs. port Speed (Service Mode) Machine Check the specific color in which Color regis- color shift occurs. tration Adjustment (Service Mode) The problem has been eliminated through the checks of steps up to 11.
YES
NO YES
YES
6 7 8 9
YES YES NO YES YES
Troubleshooting
10
YES
11
Perform Color registration Adjustment. If color shift is not corrected even with a correction of 1 dot, go to next step. Change Image Transfer Roller Unit. Change Image Transfer Belt Unit. Change MFP Control Board
NO
12
414
Field Service Ver. 1.0 Mar. 2005 18.3.34 Printer 4-Color: void areas, white spots
Void areas
White spots
4036fs4050c0
4036fs4051c0
Step 1 Section Image Check Check Item There are void areas at the front side or high density section. There are void areas in the trailing edge. Transfer Belt Unit Fingerprints, oil, or other foreign matter is evident on the Transfer Belt. Transfer Belt is dirty or scratched. 4 5 6 Paper path Transfer Roller Unit Transfer Roller is dirty or scratched. YES Charge Neutralizing Cloth is not separated and ground terminal is connected properly. There is foreign matter on paper path. Pre-Image Transfer Guide Plate is damaged or dirty. Paper Dust Remover Paper dust accumulates on Paper Dust Remover. The problem has been eliminated through the checks of steps up to 9. NO Result YES YES Action
413
Perform Transfer Adjust of Image Process Adjustment under Service Mode. Clean with specified solvent. (See Maintenance.) Clean dirty belt with a soft cloth. Change Transfer Belt Unit if belt is damaged. Change Transfer Roller Unit. Correct or change.
YES
YES
7 8 9
YES YES YES NO
Remove foreign matter. Clean or change. Clean or change. Change Image Transfer Roller Unit. Change Image Transfer Belt Unit.
10
415
Troubleshooting
bizhub C450

bizhub C450
Printer 4-Color: colored spots
AA
4036fs4052c0
Step 1 Section Imaging Unit Image Transfer Belt Unit Check Item The surface of the PC Drum is scratched. Fingerprints, oil, or other foreign matter is evident on the Image Transfer Belt. Image Transfer Belt is dirty or scratched. Image Transfer Roller Unit Paper path Paper Dust Remover Fusing Unit Image Transfer Roller is dirty or scratched. There is foreign matter on paper path. Paper dust accumulates on Paper Dust Remover. Fusing Belt is dirty or scratched. The problem has been eliminated through the checks of steps up to 7. 8 Result YES YES Action Change Imaging Unit. Clean with specified solvent. (See Maintenance.) Clean dirty belt with a soft cloth. Change Image Transfer Belt Unit if belt is damaged. Change Image Transfer Roller Unit. Remove foreign matter. Clean or change. Change Fusing Unit. Change Image Transfer Roller Unit. Change Image Transfer Belt Unit. Change Fusing Unit.
YES
4 5 6 7
YES YES YES YES NO
Troubleshooting
416
Field Service Ver. 1.0 Mar. 2005 18.3.36 Printer 4-Color: poor fusing performance, offset
Poor fusing performance
Offset
CF CF CF
4036fs4059c0 4036fs4060c0
Step 1 Section Paper Machine Fusing Temperature (Service Mode) Check Item Paper type does not match. Changing fusing temperature eliminates the problem of poor fusing performance and offset. The problem has been eliminated through the checks of steps up to 2. Result YES YES Action Change the setting. Readjust Fusing Temperature.
NO
Change Fusing Unit.
417
Troubleshooting
bizhub C450

bizhub C450
Printer 4-Color: brush effect, blurred image

Brush effect Blurred image
4036fs4061c0
4036fs4031c0
Step Section Paper 1 Check Item Paper is damp. Result YES Action Change paper to one just unwrapped from its package. Install Paper Dehumidifying Heater. Change the setting. Clean. Change Fusing Unit. Readjust Fusing Transport Speed.
2 3 4 Fusing Unit
Paper type does not match. Fusing Entrance Guide Plate is dirty. Fusing Belt is dirty or scratched. Machine Changing fusing speed eliminates Fusing Trans- the problem of brush effect and port Speed blurred image. (Service Mode) The problem has been eliminated through the checks of steps up to 5.
YES YES YES YES
NO
Change Fusing Unit.
Troubleshooting
418
Field Service Ver. 1.0 Mar. 2005 18.3.38 Printer 4-Color: back marking
AA
4036fs4062c0 4036fs4063c0
Step 1 2 3 4 Section Image Transfer Roller Unit Paper path Fusing Unit Check Item Image Transfer Roller is scratched or dirty. There is foreign matter on paper path. Fusing Entrance Guide Plate is scratched or dirty. Lower Fusing Roller is scratched or dirty. Transfer Belt Unit Fingerprints, oil, or other foreign matter is evident on the Transfer Belt. The problem has been eliminated through the checks of steps up to 5. 6 Result YES YES YES YES YES Action Change Image Transfer Roller Unit. Remove foreign matter. Clean or change. Change Fusing Unit. Clean with specified solvent. (See Maintenance.) Change Image Transfer Roller Unit. Change Image Transfer Belt Unit. Change Fusing Unit. Change High Voltage Unit/1 (Image Transfer, Neutralizing).
NO
419
Troubleshooting
bizhub C450

bizhub C450
Printer 4-Color: 204-mm-pitch uneven image

204-mm-pitch uneven image
204 mm
4036fs4064c0
Step 1 Section Fusing Unit Check Item The Fusing Belt is scratchy. Result YES Action Change Fusing Unit.
Troubleshooting
420
Field Service Ver. 1.0 Mar. 2005 18.3.40 Printer 4-Color: 94-mm-pitch uneven image
94 mm
94 mm
94 mm
4036fs4057c0 4036fs4055c0 4036fs4056c0
Step 1 2 3 Section Imaging Unit Image Transfer Belt Unit Image Transfer Roller Unit Check Item The surface of the PC Drum is scratched. The Image Transfer Belt Unit drive gear is intact. Image Transfer Roller is damaged. Result YES NO YES Action Change Imaging Unit. Correct. Change Image Transfer Belt Unit. Change Image Transfer Roller Unit.
421
Troubleshooting
bizhub C450
bizhub C450
Blank Page
Troubleshooting
422
7. Troubleshooting procedures
Standard Controller
Blank Page
Troubleshooting
20
2005 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. Use of this manual should be strictly supervised to avoid disclosure of confidential information. Printed in Japan DD4037PE1-0800

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Image quality problem

2005.03 Ver. 1.0

18. Image quality problem

Field Service Ver. 1.0 Mar. 2005

18. Image quality problem

18.1 How to read Element date

Vdc-C Vdc-M Vdc-Y Vdc-K Vg-C Vg-M Vg-Y Vg-K

Field Service Ver. 1.0 Mar. 2005 18.1.2 Level History 1

18. Image quality problem

TCR-C TCR-M TCR-Y TCR-K IDC1 IDC2

18. Image quality problem 18.1.3

Field Service Ver. 1.0 Mar. 2005

IDC Sensor Adjust 1 IDC Sensor Adjust 2

ATVC -C ATVC -M ATVC -Y ATVC -K ATVC -2nd

Field Service Ver. 1.0 Mar. 2005

18. Image quality problem

18.2 How to identify problematic part

Image Processing Board PWB-C

Copier Board PWB-CF

MFP Control Board PWB-MFPC Test Print

Evaluation Procedure Image Problem

18. Image quality problem

Field Service Ver. 1.0 Mar. 2005

Field Service Ver. 1.0 Mar. 2005

18. Image quality problem

Change Scanner Assy. Change CCD Unit.

18. Image quality problem 18.3.2

Field Service Ver. 1.0 Mar. 2005

Change Scanner Assy. Change CCD Unit.

18. Image quality problem

A. Typical Faulty Images

18. Image quality problem 18.3.4

Field Service Ver. 1.0 Mar. 2005

Scanner System: fog

A. Typical Faulty Images

ABCD ABCD ABCD ABCD ABCD

18. Image quality problem

The problem has been eliminated through the checks of steps up to 4.

A. Typical Faulty Images

18. Image quality problem 18.3.6

Field Service Ver. 1.0 Mar. 2005

A. Typical Faulty Images

The problem has been eliminated through the checks of steps up to 5.

18. Image quality problem

A. Typical Faulty Images

18. Image quality problem 18.3.8

Field Service Ver. 1.0 Mar. 2005

Scanner System: skewed image

A. Typical Faulty Images

18. Image quality problem

ABCDE ABCDE ABCDE ABCDE ABCDE

A. Typical Faulty Images

18. Image quality problem 18.3.10

Field Service Ver. 1.0 Mar. 2005

Scanner System: low image density, rough image

A. Typical Faulty Images

ABCDE ABCDE ABCDE ABCDE ABCDE

18. Image quality problem

Colored Area of Original