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    Business Communication: Environment. US: John Wiley & Sons

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    sueern
    This document discusses key topics in business communication including the communication process, communication skills, and common patterns of business communication. It defines communication as the exchange of information between two or more people with the intent to motivate or influence behavior. Effective communication relies on core skills like listening, speaking, reading, and writing. The communication process involves a sender expressing a message through a channel that a receiver listens to and provides feedback on. There are also structured and unstructured communication patterns as well as upward, downward, and horizontal directional differences in business communication.

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    Business Communication: Environment. US: John Wiley & Sons

    Uploaded by

    sueern
    691 views13 pages
    This document discusses key topics in business communication including the communication process, communication skills, and common patterns of business communication. It defines communication as the exchange of information between two or more people with the intent to motivate or influence behavior. Effective communication relies on core skills like listening, speaking, reading, and writing. The communication process involves a sender expressing a message through a channel that a receiver listens to and provides feedback on. There are also structured and unstructured communication patterns as well as upward, downward, and horizontal directional differences in business communication.

    Original Title

    Lecture 1

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    © Attribution Non-Commercial (BY-NC)

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    This document discusses key topics in business communication including the communication process, communication skills, and common patterns of business communication. It defines communication as the exchange of information between two or more people with the intent to motivate or influence behavior. Effective communication relies on core skills like listening, speaking, reading, and writing. The communication process involves a sender expressing a message through a channel that a receiver listens to and provides feedback on. There are also structured and unstructured communication patterns as well as upward, downward, and horizontal directional differences in business communication.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    691 views13 pages

    Business Communication: Environment. US: John Wiley & Sons

    Uploaded by

    sueern
    This document discusses key topics in business communication including the communication process, communication skills, and common patterns of business communication. It defines communication as the exchange of information between two or more people with the intent to motivate or influence behavior. Effective communication relies on core skills like listening, speaking, reading, and writing. The communication process involves a sender expressing a message through a channel that a receiver listens to and provides feedback on. There are also structured and unstructured communication patterns as well as upward, downward, and horizontal directional differences in business communication.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Download as ppt, pdf, or txt
    You are on page 1of 13
    At a glance
    Powered by AI
    The key takeaways are the importance of communication skills in business, the communication process, and common communication patterns and barriers.

    The main topics covered include communication, core communication skills, the importance of communication related skills, steps of the communication process, and common patterns of business communication.

    Communication is defined as the process by which information is exchanged and understood by two or more people, usually with the intent to motivate or influence behavior.

    Business

    Communication
    Sources:
    Adler, R & Elmhorst, J (2005) Communicating at Work: Principles and Practices for Business and the Professions.
    New York: McGraw Hill.
    Brounstein, M, Bell AH, Smith DM (2007) Business Communication: Communicate effectively in any business
    environment. US: John Wiley & Sons
    Main topics

    • Communication
    • Core Communication Skills
    • Importance of communication
    related skills
    • Steps of communication process
    • Common patterns of business
    communication
    What is Communications

    • Can be defined as the process by which


    information is exchanged and understood
    by two or more people, usually with the
    intent to motivate or influence behavior.
    Effective Communication

    • Creates mutual understanding


    • Is aware of assumptions
    Listening Speaking

    Reading Writing
    Communication Related Skills

    Teams
    Teaching others
    Serving customers
    Leading
    Negotiating
    Working with cultural diversity
    Interviewing
    Listening
    Conducting meetings
    Resolving conflicts
    Communication Process
    • Communication
    Process by which information is
    exchanged between individuals through
    a common system of symbols, signs, or
    behaviors

    – Sender Expresses message to


    others

    – Receiver Listens to one or more


    speakers
    Communication Process

    Message
    Channel

    Feedback

    Source creates a message


    (signal) that is transmitted
    through a channel to a receiver.
    Receiver provides feedback.
    Feedback
    Feedback
    • Verbal or nonverbal messages
    sent back through the channel
    from receiver to sender
    • Can be
    – Immediate
    – Delayed
    Communication Patterns

    Structured Unstructure
    • Recorded or d
    documented • Dependent upon
    emotional
    • Less subject to
    factors
    change • More flexible
    • Widely known and open-ended
    and accessible than structured
    communication
    • More
    personalized
    Directional Differences
    • Upward Communication
    Messages from employees to
    management
    • Downward Communication
    Messages from management to
    employees
    • Horizontal Communication
    Messages sent between peers
    Three Formal Channels of
    Communications
    Communications Barriers
    Individual
    Interpersonal barriers
    Channels and media
    Semantics
    Inconsistent cues

    Organizational
    Status and power differences
    Departmental needs and goals
    Communication network unsuited
    Lack of formal channels

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