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    Introduction of VDI v1

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    afarz2604
    This document provides an overview of a virtual desktop infrastructure (VDI) thin client awareness program organized by the Ministry of Education. The program aims to introduce teachers and lab technicians to VDI. It covers topics like the scope of equipment provisioning and warranty, technology integration in teaching and learning, user account creation, information management, and technical support. Live demos of the VDI solution will be provided centrally and hands-on training includes setting up user accounts, accessing virtual desktops from different devices, and the technical support process. The document outlines the equipment, software, networking, and supporting items provided and shows diagrams of the lab setup and network assignments. It also discusses mechanisms for technical staff to access different levels of the system

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    Introduction of VDI v1

    Uploaded by

    afarz2604
    188 views34 pages
    This document provides an overview of a virtual desktop infrastructure (VDI) thin client awareness program organized by the Ministry of Education. The program aims to introduce teachers and lab technicians to VDI. It covers topics like the scope of equipment provisioning and warranty, technology integration in teaching and learning, user account creation, information management, and technical support. Live demos of the VDI solution will be provided centrally and hands-on training includes setting up user accounts, accessing virtual desktops from different devices, and the technical support process. The document outlines the equipment, software, networking, and supporting items provided and shows diagrams of the lab setup and network assignments. It also discusses mechanisms for technical staff to access different levels of the system

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    This document provides an overview of a virtual desktop infrastructure (VDI) thin client awareness program organized by the Ministry of Education. The program aims to introduce teachers and lab technicians to VDI. It covers topics like the scope of equipment provisioning and warranty, technology integration in teaching and learning, user account creation, information management, and technical support. Live demos of the VDI solution will be provided centrally and hands-on training includes setting up user accounts, accessing virtual desktops from different devices, and the technical support process. The document outlines the equipment, software, networking, and supporting items provided and shows diagrams of the lab setup and network assignments. It also discusses mechanisms for technical staff to access different levels of the system

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    188 views34 pages

    Introduction of VDI v1

    Uploaded by

    afarz2604
    This document provides an overview of a virtual desktop infrastructure (VDI) thin client awareness program organized by the Ministry of Education. The program aims to introduce teachers and lab technicians to VDI. It covers topics like the scope of equipment provisioning and warranty, technology integration in teaching and learning, user account creation, information management, and technical support. Live demos of the VDI solution will be provided centrally and hands-on training includes setting up user accounts, accessing virtual desktops from different devices, and the technical support process. The document outlines the equipment, software, networking, and supporting items provided and shows diagrams of the lab setup and network assignments. It also discusses mechanisms for technical staff to access different levels of the system

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    LATIHAN

    ASAS VIRTUAL DESKTOP INFRASTRUCTURE (VDI)

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    TAJUK PROJEK:

    PROJEK PEMBEKALAN PERALATAN ICT KE MAKMAL KOMPUTER MENGGUNAKAN PERKAKASAN DENGAN PENYELESAIAN VIRTUAL DESKTOP INFRASTRUCTURE (VDI) THIN CLIENT
    NO.KONTRAK : KPM/36/2013/06/0005

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    SKOP LATIHAN

    KUMPULAN SASARAN GURU-GURU DI SEKOLAH DAN JURUTEKNIK

    PENGENALAN VDI

    SKOP PEMBEKALAN & WARANTI

    KESERASIAN TEKNOLOGI DALAM PdP

    ASPEK KESELAMATAN USER ID CREATION

    ASPEK PENGURUSAN MAKLUMAT

    KHIDMAT SOKONGAN

    LIVE DEMO @ SECARA BERPUSAT


    (@ DI TEMPAT LATIHAN)

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    PENGENALAN KEPADA VDI THIN CLIENT

    Gambarajah 1: Konsep VDI


    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    PENYELESAIAN VDI

    Virtual Desktop

    Thin Client

    Server
    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    PEMBEKALAN PERKAKASAN VDI THIN CLIENT


    DESCRIPTION ITEM

    THIN CLIENT (TEACHER)

    THIN CLIENT (STUDENT)

    SERVER (VDI HOST)

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    11

    PEMBEKALAN - PERISIAN
    DESCRIPTION VDI SOLUTION WITH WINDOWS 7 PRO ITEM

    SPELL CHECKER SOFTWARE

    CLASSROOM MANAGEMENT SOFTWARE

    OFFICE PRODUCTIVITY TOOL

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    12

    PEMBEKALAN - RANGKAIAN
    DESCRIPTION NETWORK SWITCH ITEM

    WIRELESS ACCESS POINT

    NETWORKING CABLING (CAT 6)

    EQUIPMENT RACK WITH UPS

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    13

    PEMBEKALAN - SUPPORTING EQUIPMENT


    DESCRIPTION ITEM

    NETWORK A3 PRINTER MONO

    STEREO HEADSET

    UPS

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    14

    DIAGRAM PERALATAN DI MAKMAL


    Gambarajah 2: Logical Diagram

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    15

    POWER ASSIGNMNET

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    16

    NETWORK ASSIGNMENT (M1 - HP)


    Gambarajah

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    17

    NETWORK ASSIGNMENT (M2 - HP)


    Gambarajah

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    18

    NETWORK ASSIGNMENT (M2 - IBM)


    Gambarajah

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    19

    NETWORK ASSIGNMENT (M3 - HP)


    Gambarajah 2: Logical Diagram

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    20

    TATACARA PENERANGAN DAN PENGGUNAAN VDI THIN CLIENT

    PROGRAM PENGISIAN & KESEDARAN


    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    21

    MEKANISMA TAHAP MENGAKSES THIN CLIENT

    NO 1

    PENGGUNA PELAJAR

    PERKAKASAN THIN CLIENT THIN CLIENT PERANTI MUDAH ALIH KOMPUTER RIBA THIN CLIENT PERANTI MUDAH ALIH KOMPUTER RIBA

    TAHAP AKSES ASAS

    GURU

    SEPARA PENUH

    GURU TEKNIKAL (ADMIN)

    PENUH

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    22

    CARA PENGGUNAAN VIRTUAL DESKTOP INFRASTRUCTURE (VDI)

    NO 1

    MEDIUM PRIMARY

    PERKAKASAN THIN CLIENT

    SISTEM OPERASI WINDOWS

    ALTERNATIF

    LAPTOP NETBOOK TABLET SMARTPHONE

    WINDOWS iOS ANDROID

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    23

    TOT Material

    www.bitara.com .my/1bitara

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    24

    KEPERLUAN INTERNET DI SEKOLAH


    Sistem Virtual Desktop Infrastructure (VDI) yang digunapakai adalah berdasarkan kepada persekitaran Local Area Network (LAN).

    Keperluan internet hanya untuk menyokong sistem ini ke capaian world wide web (www), memuat naik, memuat turun dalam proses Pengajaran dan Pembelajaran (PdP) secara amnya.

    Proses Pengajaran dan Pembelajaran (PdP) secara amnya dapat berfungsi seperti biasa jika sekiranya terdapat gangguan pada talian internet.

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    25

    PENGURUSAN PENYELENGGARAN KHIDMAT SOKONGAN


    HIGH LEVEL PROCESS FLOW
    LAB TECH / TEACHERS
    Incidents Tracked by CRM Call Center

    BItCARE

    REPORTS
    03 2093 9222
    Service Reports: Weekly / Quarterly Summary SLA Analysis and Field service Ad hoc report

    03 2093 6222

    HOTLINE

    FAX

    Remote trouble-shooting

    Escalation Process

    Engineers

    bitcare @bitara.com.my
    Remote Fix OR Dispatch On-site

    Diagnostics

    IT/NW Infrastructure

    E-MAIL

    ASP / Vendors

    Onsite Engineers
    27

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    PENYELENGGARAAN PEMULIHAN / CORRECTIVE MAINTENANCE

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    28

    SERVICE LEVEL AGREEMENT (SLA)


    HOW ??
    Sparing
    Buffer Unit Loaner Unit

    Stock Up Area
    Technical Competency
    RESPOND RESPOND ASSIGN ASSIGN ATTEND ATTENDED RESOLVE RESOLVE

    High Pupulated Schools Safety & Accessible Area Localised Know how & Well Trained Certified Technical Support

    4 hrs

    8 x 7 x NBD

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    29

    PROSES KHIDMAT PENYELENGGARAAN


    PANGGILAN
    FAXS EMAIL

    PUSAT PANGGILAN BitCARE


    Pusat panggilan BitCARE Butiran penting : Kod Sekolah Nama Sekolah Nama Penuh Pelapor Nombor telefon Sekolah Jenis Perkakasan Model Perkakasan Nombor Siri Perkakasan Jenis Kerosakan

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    30

    SKOP KHIDMAT PENYELENGARAAN & SOKONGAN


    Services Support Coverage
    Time and Period of Coverage
    Monday Friday & Sunday - Thursday 7:00 a.m. - 6:00 p.m.local time

    8x5

    On Site Support
    Collect Errors Log & Rectification

    Helpdesk Support Sparing (Buffer & Loaner Units) Hardware Support

    Telephone assistance during coverage hours. Language medium is Bahasa Malaysia Spare provisioning for Products t covered under contract by us We will provide same or equivalent spares In the event that equivalent spares is provided, the repaired unit will be re-installed upon return from Manufacturer On-site trouble-shooting and replacement of hardware where required Repair of parts (RMA services) for faulty items We will interface and co-ordinate with the all the schools authorised representative Updating of fault rectification status

    PREVENTIVE MAINTENANCE
    Inventory Update ( EOS/EOL)
    31

    Physical Equipment Clean up

    Software Support

    Exclusion

    On-site trouble-shooting and fault fixing On-site software patching for bug fixes that affect the system i.e. standard corrections only. We will interface and co-ordinate with the schools representative Updating of fault rectification status Consumable Item (If Any) User Negligence / Mishandling National Disaster False Report

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    Health Check Equipment

    Depot Support

    Response Time / Resolve Time Mode of Activation

    i) Hotline ii) Fax iii) E-Mail

    Remote Technical Support

    through out 3 Years Comprehensive Maintenance excluded for the consumable items 4 hours respond / 1BD

    CORRECTIVE MAINTENANCE

    PROSES PEMINDAHAN TEKNOLOGI KEPADA EMPAT(4) KUMPULAN SASARAN


    BAHAGIAN PENGURUSAN PROJEK
    - PMO INISIATIF PROJEK

    BAHAGIAN-BAHAGIAN DI KPM

    GURU-GURU YANG TERLIBAT

    JPN/PPD/BTPN
    - DI PERINGKAT NEGERI DAN DAERAH

    SECARA BERSEMUKA - Sebaik sahaja UAT selesai disekolah - Manual & Tatacara pengunaan boleh didapati didalam server

    SECARA ATAS TALIAN

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    32

    MEKANISME PENGAKSESAN KEPADA SOSIAL MEDIA PLATFOM 80% ToT

    Bitara Induk ToT Material http://www.bitara.com.my/1bitara Bitara Induk Youtube http://www.youtube.com/user/1Bitara Bitara Induk Facebook http://www.facebook.com/pages/1Bitara Bitara Induk - MoeVDI facebook http://www.facebook.com/pages/MOE-1Bitara-VDI Bitara Induk Twitter
    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    33

    CONTOH: AKTIVITI DAN PEMINDAHAN TEKNOLOGI SECARA ATAS TALIAN

    http://www.bitara.com.my/1Bitara

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    34

    CONTOH: AKTIVITI DAN PEMINDAHAN TEKNOLOGI SECARA ATAS TALIAN

    http://www.youtube.com/user/1Bitara

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    35

    CONTOH: AKTIVITI DAN PEMINDAHAN TEKNOLOGI SECARA ATAS TALIAN

    http://www.facebook.com/pages/1Bitara

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    36

    CONTOH: FACEBOOK BITARA - MOE

    http://www.facebook.com/pages/MOE-1Bitara-VDI

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    37

    CONTOH: AKTIVITI DAN PEMINDAHAN TEKNOLOGI SECARA ATAS TALIAN

    Bitaras TWITTER = @1Bitara

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    38

    http://1Bitara.blogspot.com

    CONTOH: AKTIVITI DAN PEMINDAHAN TEKNOLOGI SECARA ATAS TALIAN - BLOG -

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    39

    End of Session 1 : Continue for Hands-on

    MOE VDI THIN CLIENT : AWARENESS PRORAMME

    41

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