Kelli K 2014
Kelli K 2014
Kelli K 2014
Professional Experience
Homewood Suites by Hilton, Midvale, UT Sales Manager / Director of Sales October 2010 August 2013
Responsible for generation of more than $3 million in revenue through multiple channels; cold and direct calls, e-commerce, and revenue management. Account manager for more than 200+ local and national accounts; cross sell and promote more than 104 hotels. Implement and motivate all staff with on-going sales efforts. Budgeting, forecasting, reporting and exceeding yearly, monthly, weekly and daily goals. Coordinate and conduct meeting with existing and new local and national accounts to introduce hotel site and to renew or negotiated preferred rate contracts.
Highly skilled in greeting, registering, and assigning rooms to guests in a courteous and timely manner. Demonstrated ability to document and resolve guest inquiries about hotel services Provided outstanding knowledge of local area and recommendations Assisted management on improving customer service by leading monthly meetings and training new employees.
Promote and set up monthly movie screenings, local community out-reach events and telephone pledge drives. Assists accounting department with office duties such as reconciling, filing, copying and data entry with above average computer and office skills.
Enthusiastically developed knowledge of operations and offerings to better serve guests Handled customers effectively by identifying needs, quickly gaining trust and approaching complex situations with proactive solutions
Education
Skills / Activities
Microsoft Office proficient Excel, Word, Outlook, Publisher Employee of the Month Awards and Hilton Spirit Awards Member of multiple chambers of commerce Raised more than $35,000 for Childrens Miracle Network! StrengthsFinder by Gallup Achiever, Responsibility, Positivity, Includer and Adaptability! Team Roles by Paul Bridle Implementer, Team Player and Problem Solver!
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