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    OPM 533 c1 Notes

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    Muhammad Asyraf
    This document defines operations management and discusses the key differences between goods and services. It outlines that OM transforms inputs into outputs by creating value through goods and services. Goods are tangible, can be inventoried, and have lower customer interaction, while services are intangible, are produced and consumed simultaneously, have inconsistent definitions and higher customer interaction. It also provides an overview of where OM jobs are typically found and lists ten critical decisions made in OM.

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    OPM 533 c1 Notes

    Uploaded by

    Muhammad Asyraf
    158 views2 pages
    This document defines operations management and discusses the key differences between goods and services. It outlines that OM transforms inputs into outputs by creating value through goods and services. Goods are tangible, can be inventoried, and have lower customer interaction, while services are intangible, are produced and consumed simultaneously, have inconsistent definitions and higher customer interaction. It also provides an overview of where OM jobs are typically found and lists ten critical decisions made in OM.

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    This document defines operations management and discusses the key differences between goods and services. It outlines that OM transforms inputs into outputs by creating value through goods and services. Goods are tangible, can be inventoried, and have lower customer interaction, while services are intangible, are produced and consumed simultaneously, have inconsistent definitions and higher customer interaction. It also provides an overview of where OM jobs are typically found and lists ten critical decisions made in OM.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    158 views2 pages

    OPM 533 c1 Notes

    Uploaded by

    Muhammad Asyraf
    This document defines operations management and discusses the key differences between goods and services. It outlines that OM transforms inputs into outputs by creating value through goods and services. Goods are tangible, can be inventoried, and have lower customer interaction, while services are intangible, are produced and consumed simultaneously, have inconsistent definitions and higher customer interaction. It also provides an overview of where OM jobs are typically found and lists ten critical decisions made in OM.

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    OPM 533

    Chapter 1
    Definition
    Product is the creation of goods and services
    Operation Management is the set of activities that
    creates value in the form of goods and services by
    transforming inputs into outputs

    Characteristics of Goods
    Tangible product
    Consistent product definition
    Production usually separate from consumption
    Can be inventoried
    Low customer interaction

    Characteristics of Services
    Intangible product
    Produced & consumed at same time
    Often unique
    High customer interaction
    Inconsistent product definition
    Often knowledge-based

    Goods Vs Services
    Goods Service
    *Can be resold *Reselling unusual
    *Can be inventoried *Difficult to inventory
    *Some aspects of quality *Quality difficult to
    Measurable measure
    *Product is transportable *Provider, not product is
    *Site of facility important transportable
    for cost *Site of facility important
    *Often easy to automate for customer contact
    *Revenue generated *Often difficult to automate
    primarily from tangible *Revenue generated primarily
    product from intangible service.

    Organizing to Produce Goods and Services
    Marketing generates demand
    Operations creates the product
    Finance/accounting tracks organizational performance,
    pays bills, collects money



    Why Study OM?

    OM is one of three major functions
    (marketing, finance, and operations) of
    any organization.
    We want (and need) to know how goods
    and services are produced.
    We want to understand what operations
    managers do.
    OM is such a costly part of an organization


    Where are the OM Jobs

    Technology/methods
    Facilities/space utilization
    Strategic issues
    Response time
    People/team development
    Customer service
    Quality
    Cost reduction
    Inventory reduction
    Productivity improvement

    Ten Critical OM Decisions

    Service, product design
    Quality management
    Process, capacity design
    Location
    Layout design
    Human resources, job design
    Supply-chain management
    Inventory management
    Scheduling
    Maintenance

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