The document discusses why it is not feasible for a company's sales force to directly reach the large number of institutional customers. Wholesale distributors are generally used in the institutional market as they can provide convenience and credit facilities to customers. It is recommended that the company continue working with their current broker, Ace Brokerage, by convincing them of the institutional market potential and having them create a separate sales force with the proper skills to target these institutional buyers.
The document discusses why it is not feasible for a company's sales force to directly reach the large number of institutional customers. Wholesale distributors are generally used in the institutional market as they can provide convenience and credit facilities to customers. It is recommended that the company continue working with their current broker, Ace Brokerage, by convincing them of the institutional market potential and having them create a separate sales force with the proper skills to target these institutional buyers.
Original Description:
ACE brokerage
Case analysis
sales and distribution management
The document discusses why it is not feasible for a company's sales force to directly reach the large number of institutional customers. Wholesale distributors are generally used in the institutional market as they can provide convenience and credit facilities to customers. It is recommended that the company continue working with their current broker, Ace Brokerage, by convincing them of the institutional market potential and having them create a separate sales force with the proper skills to target these institutional buyers.
The document discusses why it is not feasible for a company's sales force to directly reach the large number of institutional customers. Wholesale distributors are generally used in the institutional market as they can provide convenience and credit facilities to customers. It is recommended that the company continue working with their current broker, Ace Brokerage, by convincing them of the institutional market potential and having them create a separate sales force with the proper skills to target these institutional buyers.
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Why not Direct Channel
Too many Institutional customers not feasible for
brokers sales force to reach out to so many institutional customers Generally followed model in institutional market is through local wholesale distributors Wholesale distributors can provide spatial convenience, faster replenishment for customers & can also extend credit facilities Hence, wholesale distributors are inevitable. To cater to the market, following alternatives are there: o Go with Ace Brokerage catering to both retail and institutional market o Go with another broker with tested capability for institutional market while continuing retail market sales through Ace Brokerage The Way Forward Taking a long term perspective we recommend Morreaux to continue with Ace for institutional buyers channel Convince Ace about the market potential so that they make necessary investments Tell Ace to create a separate sales force for institutional buyers Ace should impart them skills to deal with institutional buyers Clearly communicate the objectives to Ace If needed Morreaux should give additional support to Ace Broker to develop this channel