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    Birla Institute of Technology & Science, Pilani Distance Learning Programmes Division Second Semester 2007-2008 Mid-Semester Test (EC-1 Regular)

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    MukeshSharma
    This document is the mid-semester test for the course Total Quality Management. It contains 6 questions assessing various quality management concepts. Question 1 asks about Kano's model and quality characteristics of cars. Question 2 asks about factors causing a need for quality improvement. Question 3 asks about Peratec's three step approach to define quality improvement strategies. Question 4 asks about discussing Juran's six stage methodology. Question 5 asks about explaining five of the seven quality control tools with diagrams. Question 6 asks about developing an X-bar and R control chart for a given set of process measurement data and commenting on the process.

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    Birla Institute of Technology & Science, Pilani Distance Learning Programmes Division Second Semester 2007-2008 Mid-Semester Test (EC-1 Regular)

    Uploaded by

    MukeshSharma
    59 views1 page
    This document is the mid-semester test for the course Total Quality Management. It contains 6 questions assessing various quality management concepts. Question 1 asks about Kano's model and quality characteristics of cars. Question 2 asks about factors causing a need for quality improvement. Question 3 asks about Peratec's three step approach to define quality improvement strategies. Question 4 asks about discussing Juran's six stage methodology. Question 5 asks about explaining five of the seven quality control tools with diagrams. Question 6 asks about developing an X-bar and R control chart for a given set of process measurement data and commenting on the process.

    Original Title

    mmzg522 0708

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    This document is the mid-semester test for the course Total Quality Management. It contains 6 questions assessing various quality management concepts. Question 1 asks about Kano's model and quality characteristics of cars. Question 2 asks about factors causing a need for quality improvement. Question 3 asks about Peratec's three step approach to define quality improvement strategies. Question 4 asks about discussing Juran's six stage methodology. Question 5 asks about explaining five of the seven quality control tools with diagrams. Question 6 asks about developing an X-bar and R control chart for a given set of process measurement data and commenting on the process.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    59 views1 page

    Birla Institute of Technology & Science, Pilani Distance Learning Programmes Division Second Semester 2007-2008 Mid-Semester Test (EC-1 Regular)

    Uploaded by

    MukeshSharma
    This document is the mid-semester test for the course Total Quality Management. It contains 6 questions assessing various quality management concepts. Question 1 asks about Kano's model and quality characteristics of cars. Question 2 asks about factors causing a need for quality improvement. Question 3 asks about Peratec's three step approach to define quality improvement strategies. Question 4 asks about discussing Juran's six stage methodology. Question 5 asks about explaining five of the seven quality control tools with diagrams. Question 6 asks about developing an X-bar and R control chart for a given set of process measurement data and commenting on the process.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Birla Institute of Technology & Science, Pilani

    Distance Learning Programmes Division


    Second Semester 2007-2008
    Mid-Semester Test
    (EC-1 Regular)
    Course No.
    Course Title
    Nature of Exam
    Weightage
    Duration
    Date of Exam
    Note:
    1.
    2.
    3.
    4.

    : MM ZG522
    : TOTAL QUALITY MANAGEMENT
    : Closed Book
    : 40%
    : 2 Hours
    : 03/02/2008 (AN)

    No. of Pages
    =1
    No. of Questions = 6

    Please follow all the Instructions to Candidates given on the cover page of the answer book.
    All parts of a question should be answered consecutively. Each answer should start from a fresh page.
    Mobile phones and computers of any kind should not be brought inside the examination hall.
    Use of any unfair means will result in severe disciplinary action.

    Q.1

    With the help of a diagram explain the concept of Kanos model and suggest the
    quality characteristics of a CAR which are considered as dissatisfier, satisfier and
    delighter.
    [5]

    Q.2

    Explain the factors responsible for causing a need for quality improvement.

    Q.3

    Explain the three step approach (in detail) to define improvement strategies to total
    quality as per Peratec Executive Briefing (1994).
    [10]

    Q.4

    Discuss Jurans six stages methodology. Elaborate the concepts keeping your
    organization in the perspective.
    [10]

    Q.5

    With the help of neat diagrams explain any five of the seven QC tools.

    Q.6

    The manager of the quality control department in STIB industries wants to develop a
    control chart for a process. The following table shows the measurements for all 10
    samples from the process.
    [5]
    Sample No.
    1
    2
    3
    4
    5
    6
    7
    8
    9
    10

    10.60
    9.98
    9.85
    10.20
    10.30
    10.10
    9.98
    10.10
    10.30
    10.30

    Each unit in a sample


    10.40
    10.30
    9.90
    10.25
    10.05
    10.23
    9.90
    10.20
    10.25
    10.10
    10.30
    9.90
    10.20
    10.24
    10.50
    10.30
    10.20
    10.30
    9.90
    10.20
    10.40
    10.30
    10.40
    10.24
    10.20
    10.60
    10.50
    10.40
    10.50
    10.10

    10.20
    10.33
    10.15
    9.95
    10.30
    9.90
    10.10
    10.30
    10.10
    10.20

    a. Develop the Xbar and R chart for the above values.


    b. Draw the Xbar and R chart and give your comment about the process.
    For n = 5, D4 = 2.11, D3 = 0 A2 = 0.58.
    **********

    [5]

    [5]

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