Organizational Constraints in Decision Making

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ORGANIZATIONAL CONSTRAINTS IN DECISION MAKING

The organization itself constrains decision makers and thus can create deviations from the
rational model. Managers, for instance, shape their decisions to reflect the organizational
performance evaluation and reward system, to comply with the organizational formal
regulations, and to meet organizationally imposed time constraints. Previous organizational
decisions also act as precedents to constrain current decision.

Performance Evaluation

Managers are strongly influenced in their decision making by the criteria on which they are
evaluated. If a division manager believes that the manufacturing plants under his
responsibility are operating best when he hears nothing negative, we should not be surprised
to find his plant managers spending a good part of their time ensuring that negative
information does not reach the division boss. Similarly, if a college dean believes that an
instructor should never fail more than 10% of her student s—to fail more reflects on the
instructors ability to teacher”we should expect that instructor who want to receive favorable
evaluations will decide not to fail too many students.

Reward systems

The organizational reward system influences decision makers by suggesting to them what
choices are preferable in terms of personal payoff. For example, if the organization rewards
risk aversion, manager are likely to make conservative decisions. From the 1930s through the
mid-1980s, General Motors consistently gave out promotions and bonuses to managers who
kept a low profile, avoided controversy, and were good team players. The result was that GM
managers became very adept at dodging tough issues and passing controversial decisions on
to committees.

Formal Regulations

All but the smallest of organizations create rules, policies, procedures, and other formalized
regulations in order to standardize the behavior of their members. By programming decisions,
organizations are able to get individuals to achieve high levels of performance without paying
for the years of experience that would be necessary in the absence of regulations. And of
course, in so doing, they limit the decision makes choices.

System –Imposed Time constraints

Organizations impose deadlines on decisions. For instance, department budgets need to be


completed by next Friday. Or the report on new- product development has to be ready for the
executive committee to review by the first of the month. A host of decisions must be made
quickly in order to stay ahead of the competition and keep customers satisfied. And almost all
important decisions come with explicit deadlines. These conditions create time pressure on
decision makers and often make it difficult, if not impossible, to gather all the information
they might like to have making a final choice.
Historical Precedents

Decisions are not made in a vacuum. They have a context. In fact, individual decisions are
more accurately characterized as points in a stream of decisions.

Government budget decisions also offer an illustration of our point. Its common knowledge
that the largest determining factor of the size of any given years budget is last years budget.
Choices made today, therefore, are largely a result of choices made over the years.

The inference is that these organizational constraints inhibit fresh ideas and decisions in view
of the past actions. It is possible that the new ideas could have outperformed the old
methodology but the managers are not willing to take a high risk due to fear of failure which
may antagonize the top management. That is how the organization acts as a constraint.

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Constraints on Decision-Making

Internal Constraints

These are constraints that come from within the business itself.

- Availability of finance. Certain decisions will be rejected because they cost too much

- Existing Business Policy. It is not always practical to re-write business policy to accommodate one
decision

- People’s abilities and feelings. A decision cannot be taken if it assumes higher skills than
employees actually have, or if the decision is so unpopular no-one will work properly on it.

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