SuperFinal of Retail Plan - Watsons
SuperFinal of Retail Plan - Watsons
SuperFinal of Retail Plan - Watsons
Submitted By:
This is to certify that the retail plan for WATSONS PERSONAL CARE has been
carefully evaluated by the Pane of Evaluators using the prescribed criteria during the
Retail Plan Presentation.
The Retail Plan of WATSONS PERSONAL CARE has merited the rating
Of %
Panel of Evaluators:
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FAR EASTERN UNIVERSITY
INSTITUTE OF ACCOUNTS, BUSINESS, AND FINANCE
TABLE OF CONTENTS
I. EXECUTIVE SUMMARY
A. Summary
a. In-Store Advertising
b. Sales Promotions
c. Merchandising
d. Operations Management Style
B. Company Profile
C. General Objectives on Making the Retail Plan
D. Specific Objectives on making the retail plan
E. Key Strategy Changes
V. PRODUCT LINE
CATEGORY OF THE AVAILABLE PRODUCT
A. Pharmacy
B. Health and Wellness
C. Beauty Products
D. Toiletries
E. Food and Beverages
F. General Merchandise
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A. PRODUCT
B. PRICE
C. PLACE
D. PROMOTION
E. PEOPLE
X. PROPOSED RETAIL MARKETING
A. PRODUCT
B. PROMOTION
I. Executive Summary
A. In – Store Advertisement
When we visited the store of Watsons, Gateway Cubao Quezon City, We saw
a lot of In-Store Advertising:
- Endorsers
- Segmentation of Products endorsers for Bath care, Hair Care, Health and
wellness, food and beverages, etc.
- Flat screen TV ads
- Speakers inside the Watson Store
- This Month the Theme of Watson is LIVE BEAUTIFULLY, they give a discounts to the
selected product especially in the Beauty products.
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- Get a 30%, 40%, 50%, 60% less on the selected and leading product
The product variety that Watson’s offers are not just Medicines and Beauty
products, they also extend their products in Health care and wellness, food and
beverages, exclusive products and also they own products of the Watsons. The store
has its own separation of products according to categories. They put the placards in the
top of the category product so that the customers will easily see and get the products
H&B Asia is the leading health and beauty chain in the continent
with successful operations in 9 markets (Hong Kong, China,
Singapore, Malaysia, Thailand, Indonesia, Korea, Taiwan, and the
Philippines).
In 2002, A.S. Watson Group joined hands with SM Prime
Holdings Inc., the Philippines' leading shopping mall developer.
The partnership brought about the first Watsons stores in SM
Megamall and The Podium (Ortigas). Today, Watsons operates
170 stores in the Philippines serving more than 100,000
customers per day.
Watsons strives to ensure that their customers get the best value
for their money through monthly promotions, special offers, and
continuous consumer marketing programs. Each Watsons store
houses nothing but the best brands from top manufacturers all
over the world and also carries its own competitively priced, high
quality private labels and brands. With more than 1000 brands
ranging from medicines, cosmetics, and fragrances to personal
care items and general merchandise, Watsons Your Personal Store
delivers only the best health, wellness, and beauty solutions to each and every
customer.
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A. VISION
To be recognized as the leading personal care store concept
in every market in which we operate.
B. MISSION
To help people enjoy their lives more by making a bigger
positive difference in their health, looks and the way they feel.
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Staffs that are not nice or not that pleasing to the customer,
especially to the FEMALE GUARD in that store.
Some products that needed to be in the storage room are
only place at the floor near to the back wall of the store and it
is not pleasant to the eyes.
The place is very congested that customers are accidentally
bumped by another customer.
Pharmacy
- Body Slimming
- Eye & Ear Care
- Family Planning
- First Aid
- Foot Treatment
- Hair Treatment
- Health Equipment
- Health Foods
- Skin Treatment
- Vitamins & Supplements
- Weight Management
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Beauty
- Beauty Accessories
- Colour Cosmetics
- Facial Skin Care
- Fragrance
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Toiletries
Baby Care
- Bath
- Body Care
- Feminine Hygiene
- Hair Care
- Hand & Foot Care
- Men’s Grooming
- Oral Care
- Paper Goods/Cotton
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Food and Beverages
- Beverages
- Chocolates & Candies
- Gift Confectionery
- Snacks
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General Merchandise
- Fashion Accessories
- Gifts
- Travel Accessories
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SWOT ANALYSIS
STRENGTH
WATSONS have products that others don’t have. For
example their BEAUTY PRODUCTS only Watsons has
beauty products that is made by their company, and
MERCURY doesn’t have that product category. For
example this product WATSONS
WEAKNESS
OPPORTUNITY
THREATS
The threats that most likely will affect them are the
terrorism that is happening now at the Philippines.
Because most of Watsons retail stores are at the malls
and we all know that malls are crowded and terrorists’
bomb crowded places. if this thing will happen it will
surely affect most of the Watsons that are located on
the malls.
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Geographic
You need to know what country to serve. And Watsons have
many branches around Asia. Some are these countries:
Philippines
China
Korea
Singapore
Malaysia
Thailand and many more country around Asia.
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Demographic
Also we need to know about the Age, Gender, Religion, and
Nationality, Generation of the customer.
Age –all of the ages are applicable.
Gender – male and female
Religion – all of the religion are applicable
Nationality- all are applicable
Generation – Baby Boomers, Gen X & Y, all are applicable.
Psychographic
Also we need to know the social class, Personality and Lifestyle
of the customers.
A. Product
Watsons have variety of products in different product
category and Watsons provide the brands of products that are
known and trusted by the consumers. Also Watsons have
products that they own and only available at Watsons stores like
these toiletries: BARE ESSENTIALS
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B. Price
In terms of pricing, Watsons is very accurate in changing the
products prices. Like what I said on the first part of the retail pan
Watsons has this kind of system that when the head office signals
a change in price all the branches will accurately and immediately
change the prices because if they didn’t change it in that day they
will be caught by the surprise inspectors coming from the head
office and they will be marked with low evaluation grade.
C. Place
The place of the store is good, because it is in a mall and it
is near the LRT station and easily seen because it is near on the
entrance of the mall.
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D. Promotion
Watsons has In-store promotions like posters in the wall
advertising the product and also they have two flat screens
showing the different products in the store. And they have this
monthly promotion and for this month their theme is “Live
Beautifully” they’re promoting their beauty products by having
discounts, free bags if you accumulated 800 pesos worth of
beauty products. And also they have a free facial and testing on
the beauty products
E. People in Sales/Marketing
Watsons staffs are nice but some are not, others are very
pleasing and nice to the customer but the others are gonna make
your head burst because of their arrogance just like we’ve
experience when we visit the store. In that kind of staff’s people
will think twice to buy on that store.
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VALENTINES PROMOTIONS
Scheme: For every 700 worth of purchase in any Watson’s product, get 1 bundle of chocolate.
Objectives:
Cost of Detailed
Chocolates
1. Samba = 1 box = P70php each box = 10 pcs of samba,500 samba 50 box x 70php = P3,500
Samba=P3500
Kitkat=P17000
Goya=P11000
Total = P31500
Plastics
Ribbon
50 bundles only
Labor
Posters
4 posters only
Total = P530
Gift Cheque
Scheme : For every accumulated official receipt from Watsons get a gift cheque
A. For every P10,000 above purchase receipt get 2pcs 500 gift cheque
B. For every P5,000-7,000 purchase receipt get 5pcs 100 gift cheque
Cost of Detailed:
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50pesos Gift Cheque
Total = P11000
Total = P10500
Total = P25250
Stamp Card
Activity: Redemption
Title: Stamp Stickers
Scheme; For every 300 php worth purchase in Watson (Any brand) you get 1 sticker for
stamp card promo
Duration: Sept 01- Dec 31. Can be claimed until Jan. 15
Objectives: Increase in Sales in selected and all products of Watsons
To gain customers loyalty.
Mechanics
1. A customer can avail of a Watsons Christmas promo card from September 01,2012
to December 31,2012 with no purchased
2. One stamp will be awarded for each purchase of any Watsons products at least worth
300php. No stamps must be accumulated and one stamp will be awarded for every
purchase of Watsons owned products at least worth 300 php.10 stamps must be
collected. all in all 20 stamps.
3.if a customer complete the promo card he/she can now present it at the Watsons in
gateway and can avail the limited free movie passes (2pcs ordinary movies , 1pcs Imax
movies)
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Cost of Detailed
360php + 300php= P660+5php each card+10php each stickers= P615 each person win
HOLLOWEEN PROMOTIONS
Scheme : For every 1,000 pesos worth purchase in Watsons get 1 surprise gift.
Total = 97470
Candy’s (max,halls,pochie)
Total = P5250
Total = P500
Plastics
Staypler
1 staypler = P 70 x 2 = P 140
Labor 1 persons
For Children
Scheme: For every worth purchased from Watsons get the Christmas Paper Bag.
Cost of Detailed:
Cost of Detailed
40 inch LG flat screen = P40000 x 2 = P80000
Total = P 83410
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Cost of Detailed:
Labor 10 persons
IN-STORE POSTERS
Cost of Detailed
4 posters only
Total = P530
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Cost of Detailed
4 posters only
Total = P530
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Scheme: give shopping baskets for the customers for their convenient.
Cost of Detailed:
Cost of Detailed:
To evaluate the employees and teach them where did they go wrong.
Cost of Detailed:
Price for the Top 3 employee = 5,000 each x 3 = 15,000 per month
Certificate w/ frame
Cost of Detailed:
Free Food