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Infrastructure Manager

This position oversees the day-to-day operations of the IT infrastructure services division, including planning, designing, installing, configuring, maintaining, and optimizing all network, system, and storage services. Responsibilities also include troubleshooting complex issues, managing a team of engineers and administrators, and ensuring minimal downtime. The ideal candidate has 10+ years of IT experience including 5+ years of experience in an engineering role supporting a large network/server environment, as well as relevant technical certifications and skills such as Windows server administration, Active Directory administration, and server virtualization technologies.

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197 views

Infrastructure Manager

This position oversees the day-to-day operations of the IT infrastructure services division, including planning, designing, installing, configuring, maintaining, and optimizing all network, system, and storage services. Responsibilities also include troubleshooting complex issues, managing a team of engineers and administrators, and ensuring minimal downtime. The ideal candidate has 10+ years of IT experience including 5+ years of experience in an engineering role supporting a large network/server environment, as well as relevant technical certifications and skills such as Windows server administration, Active Directory administration, and server virtualization technologies.

Uploaded by

ResponsiveEd
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Job Title: Infrastructure Manager Reports to: IT Director Position Summary:

Ware/Hour Status: Dept./School: Corporate - IT

This hands-on position has technical responsibility and accountability for overseeing the day-to-day operations of the Technology Department's Infrastructure Services division. Responsibilities include planning, designing, installing, configuring, maintaining, and optimizing all network, system, and storage services while ensuring minimal downtime. This individual should be a self-motivated starter; perform tasks with little or no supervision; maintain a proactive attitude when establishing relationships among district personnel; and maintain emotional control under stress.

Qualifications:
Education/Certification Bachelor's degree in a technical field preferred. MCSE and CCNA Certified

Experience 10+ years of experience in information Technology 5+ years of experience in an engineer role supporting a large network/server environment. 3+ years of experience supervising network/systems administrators Required KSAs Must have 5+ years of experience with server hardware and support. Must have 5+ years of experience with Windows server administration and support, preferably in a virtualized environment. Must have 5+ years of experience with Active Directory administration and support. Must have 3 + years of experience implementing/maintaining server virtualization technologies. Must have 3+ years of experience with LAN/WAN/WLAN administration. Excellent verbal and written communication skills. Ability to communicate with a broad base of end users and multiple management layers. Ability to manage multiple priorities effectively. Ability to develop and maintain effective working relationships. Ability to travel as necessary. Preferred KSAs 3-5 years of experience maintaining and supporting enterprise storage environments (SAN), including system and data recovery. 3 -5 years of experience maintaining and supporting virtualization technologies such as Hyper-V. 3-5 years of experience configuring and supporting network switches and routers.

Responsibilities and Duties: Manages the network, systems, and storage infrastructure needs of the District's technology program in such a way as to keep each contemporary, cost effective, and achieving the stated goals and objectives of the District's overall technology plan. Provides leadership and guidance to a team of engineers, administrators, or specialists responsible for the organizations network, systems, desktops and virtualization infrastructures. Troubleshoots and resolves complex systems hardware, software, and connectivity problems.

Supports integrated 1TIL processes with Incident, Change and Problem management. Develops plans to resolve problems and prevent them from recurring; maintains high service levels for the user community in accordance with SLAs. Ensures all infrastructure changes are well communicated, coordinated, and documented. Perform project management duties as required related to technology initiatives including requirements analysis and documentation, and task scheduling and execution. Plan and implement new server systems, applications, and hardware, including upgrades, maintenance fixes, and patches. Manages network growth and capacity planning. Responsible for the proper monitoring, optimization, and performance of all infrastructure systems and provides performance statistics and reports. Maintains up-to-date documentation, including diagrams, on all infrastructure systems, services, and connectivity. Practices asset management and keeps updated component inventories and related documentation and technical specifications. Establish and maintain a high level of customer trust and confidence in the team's knowledge of and concern for educational and business needs. Be customer service oriented and maintain a professional approach regarding all district matters. Be adaptable and flexible in acceptance of changes in techniques and procedures. Perform R&D and remain knowledgeable of emerging trends in technology and keep abreast of innovative practices. Attain and keep current, relevant technology certifications. Perform special projects, after-hours support and upgrades, and other duties as assigned. Travel to campus locations for onsite support as required.

EQUIPMENT USED: Personal computers, laptops, routers, switches, telecommunications and other network devices and appliances. PHYSICAL / ENVIRONMENTAL FACTORS: The physical factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires prolonged sitting, standing, walking, and the ability to lift, carry, push, or pull items up to 50 lbs. unassisted. Other physical demands include hand and eye coordination and manual dexterity, visual acuity, speech and hearing, repetitive motion, climbing, bending, stooping, crouching, kneeling, reaching, twisting, balancing, and driving to perform essential functions. On call 24/7 technical support will be required, as well as a valid driver's license and a good driving record. THE REFERENCED STATEMENTS DESCRIBE THE GENERAL CHARACTERISTICS, QUALIFICATIONS AND PERFORMANCE RESPONSIBILITIES OF THIS POSITION, HOWEVER, ADDITIONAL REQUIRMENTS MAY BE STIPULATED DURING THE TERM OF ASSIGNMENT.

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