Receptionist 2009 Job Description

Disclaimer: I understand that if I want a policy that reflects the latest legislation and is appropriate to my organisation, I will seek
specialist legal advice. Policies, job descriptions and person specifications are intended for guidance only and do not act as a substitute for professional advice. I understand that if my organisation decides to rely on a document obtained from the NCVO's HRBank, it does so at its own risk.
Position: Receptionist 16hrs Responsible to: Customer Services Manager Salary:
JOB DESCRIPTION
The main functions of the job will be: Reception To work on reception whilst carrying out other administrative duties To be the first point of contact for the general public, greeting them, recording their enquiry and booking appointments with the relevant service Notifying staff of the arrival of clients for appointments Manage the telephone calls coming into XXX and take messages or transfer calls to other members of staff To maintain a tidy, efficient and organised reception area To provide support to other members of the administration team as and when required To maintain relevant information in the interview rooms If appropriate and time is available, provide general hospitality to clients and visitors
Housing Advice and Support Team To carry out general office duties as required, including, amongst others, photocopying, filing, ordering leaflets and forms, dealing with post and enquiries, organising mail outs, mailing lists and resources for Housing Advisers Input all client contact information onto the XXX database on a daily basis
To provide administrative support for the team in the absence of the Tenancy Support Administrator (annual leave etc)
To carry out all administration work requested by the XXX Manager in liaison with the Customer Services Manager
Single Access Point Greet clients/visitors in reception, ask clients to fill out questionnaire and inform Single Access Point of their arrival To carry out all administration work requested by the XXX Manager in liaison with the Customer Services Manager Finance Department You may be required to provide administrative support to the charities finance administrator in his/her absence You will be required to place and enquire about orders and book employees on training courses. You will book travel for employees attending training
General To comply with XXX policies To apply good equal opportunities practice in all your dealings, in line with XXX policy. To undertake other duties required by the Customer Services Manager to ensure the smooth running of XXX. To take responsibility for your own health and safety and that of others in line with XXX health and safety policy. To undertake other duties as requested by the Chief Officer. If any other duties become a regular requirement of the post, the Job Description will be reviewed To attend regular supervisions with your line manager. These will be at two monthly intervals To service monthly staff meetings, prepare agendas and take minutes
PERSON SPECIFICATION
Knowledge and Experience A basic knowledge of the way a charity operates when working with vulnerable clients A working knowledge of Windows operating systems and software, for example, Microsoft Office, which can be demonstrated A working knowledge of recording and compiling complex statistics At least one years administration experience including working in a busy reception and telephone work Experience of working with and supporting volunteers Experience of dealing with a vulnerable client group
Essential
Desirable
Skills and Abilities The ability to work methodically and accurately in a busy office environment The ability to organise and prioritise own work and to work with the minimum of supervision The ability to be non-judgmental and sensitive to individual client needs The ability to comply with all policies and procedures set by XXX
Essential
Desirable
Values A high level of commitment to and understanding of Equal Opportunities and the ability to counter discrimination A high level of commitment to and understanding of the principles of confidentiality
Essential
Desirable

Receptionist 2009 Job Description

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Receptionist 2009 Job Description

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Disclaimer: I understand that if I want a policy that reflects the latest legislation and is appropriate to my organisation, I will seek

Position: Receptionist 16hrs Responsible to: Customer Services Manager Salary:

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